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Resolved [Win 7 upgrade Advisor error: unable to reach the Microsoft server]

Discussion in 'Windows 7' started by eisenerg, 2015/02/20.

  1. 2015/02/20
    eisenerg

    eisenerg Well-Known Member Thread Starter

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    Hello all,
    Has anyone heard if the the MS server that the Windows 7 upgrade adviser is still active? I have tried to run it on a couple of XP PCs and am getting an error that says that the adviser was unable to reach the Microsoft server for compatibility information. Has MS obsoleted it? Thanks.

    Jerry
     
    eisenerg,
    #1
  2. 2015/02/20
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    MrBill,
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  4. 2015/02/20
    eisenerg

    eisenerg Well-Known Member Thread Starter

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    I have it downloaded. The program installs and starts. When you tell it to start the check the error occurs.
     
    eisenerg,
    #3
  5. 2015/02/20
    Arie

    Arie Administrator Administrator Staff

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    Is the system using a proxy to access the Internet? That's a know cause of that error.

    Check %temp%\WuaDiagnostics.log for more info.
     
    Arie,
    #4
  6. 2015/02/20
    eisenerg

    eisenerg Well-Known Member Thread Starter

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    Hi Arie,
    Nope, no proxy server. I have attached the log file for reference.
     

    Attached Files:

    eisenerg,
    #5
  7. 2015/02/22
    Arie

    Arie Administrator Administrator Staff

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    I haven't been able to find out anything yet.

    One suggestion: Make sure you are running it from an Admin account.
     
    Arie,
    #6
  8. 2015/02/26
    eisenerg

    eisenerg Well-Known Member Thread Starter

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    Interesting, it has started working. I'm guessing that the website that they are using must have had issues. Thanks for your help.
     
    eisenerg,
    #7

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