Resolved Win 7 Ulitmate crashed, corrupted Bios, msg Bootmgr

LarryB · 2015/02/20

So, the BIOS updated itself and that seemed fixed. Then it said that the BOOTMGR file was missing. I used the MS repair disc and all seems fine now..... but is it??

Also, now that I have done this, I am now being told that my Windows is not genuine! I should add at this point that when this first happened, I put in a recovery CD with Clonezilla on it that I got from the computer shop. It did some stuff, then it asked me question that I could not answer so I exited it and put in the Repair Disc instead. Relevant, I don't know. Thanks, Lar

Evan Omo · 2015/02/20

Hi LarryB. So does Windows 7 work properly? If you attempt to activate Windows 7 with your product key does the system get re-activated?

LarryB · 2015/02/20

Hi Evan,

It seems to work ok but my wallpaper is now black, the Sys Properties says that I must activate now. It won't accept the product key because it starts with zeroes and is (therefore?) OEM. It doesn't like it. Not sure of it was clonezilla or the hardware change of the updating/rebuilding of the BIOS. Thanks.

Evan Omo · 2015/02/21

Try following the instructions here to re-activate Windows 7, Activate Windows on this computer.

LarryB · 2015/02/21

Yeah, every method starts off right off the bat with "you have entered an invalid product key" without my having entered anything or it won't let me enter it because the key starts with a zero. So the activation or online methods don't work.

Any thoughts on the original BIOS corruption or the missing BOOTMGR file?

Thanks, Larry

LarryB · 2015/02/21

Sadly, my SLIC table must be corrupted from the BIOS update. MGADIAG showed no table.

Evan Omo · 2015/02/21

Have you tried calling Microsoft and telling them your situation to see if they can verify your product key as being valid?

I would recommend submitting a Windows Genuine support ticket request and having a Microsoft employee solve your issue. You can do this by following the instructions here,
Submit a genuine Windows technical support request.

As for the BIOS corruption and the missing boot manager I am not sure how a BIOS update would have caused that. Did you make any changes to your system other than updating the BIOS before this problem occurred?

LarryB · 2015/02/21

Nope. As soon as the BIOS updated and restarted, I got the missing BootMgr message. Do BIOS's get corrupted like that sometimes? I have never seen it before.

I will have to ck on the lineage of this Win7 before I go to MS. I didn't build this one.

Thx, Lar

Evan Omo · 2015/02/21

Do BIOS's get corrupted like that sometimes? I have never seen it before.
Click to expand...

An update to your motherboards BIOS should've gone through with no issues. If you ran the BIOS update utility in Windows 7 and had some background programs that could have interfered with the update then I can see how there could have been a higher probability of the BIOS update not completing.

LarryB · 2015/02/21

I don't think it updated, per se, but did so as a result of the corruption. My Gigabyte mobo has a UEFI DualBIOS function and maybe rebuilt itself with a backup BIOS. I really don't know except that the update corrected the corruption.

I have read that BIOS updating via Windows is dangerous with AV programs that could cause hiccups and that a direct via USB Flash method is much more stable.

LarryB · 2015/02/21

I did read that sometimes something weird with the CMOS can cause a corrupted BIOS, so I cleared that.

If I end up having to buy a new OS, can I buy a sealed OEM version or should it be a retail version? They are both offered.

Also, since my SLIC file is missing the table, won't ANY product key fail to activate, even from a new one that I just purchased?

Evan Omo · 2015/02/22

As long as you have a valid product key that works then the worst thing you would have to do would be to perform a repair install of Windows 7 if the activation feature is damaged somehow.

You wouldn't need to buy a new Windows 7 version.

LarryB · 2015/02/23

I had the system build so I don't KNOW if it is legal or not. I assumed it was, but maybe I was wrong.

Evan Omo · 2015/02/23

Try reading through the webpage here, What is genuine Windows?

LarryB · 2015/03/14

Everything says no, it is not genuine. So, I am willing to buy it. How do I do that? What is in there is an OEM version. I want the Win 7 Ultimate and I checked with MS and they don't sell it anymore. Plenty for sale on ebay (sealed only) but HOW do I make this right? Can I buy a retail and install it over an OEM? etc.....

Evan Omo · 2015/03/14

How did you get Windows 7 installed on your computer initially? Was Windows 7 preinstalled or did you have someone give you a computer with a Windows 7 DVD?

Did you run the Microsoft Genuine Advantage Diagnostics Tool?

LarryB · 2015/03/15

Had it custom made and I guess he put on a used OEM version. I have read that there were/are ways of doing that if you are in the "know ". He's out of biz and I have a black desktop. No DVD.

Evan Omo · 2015/03/15

Can you post the report from the MGA Diagnostics Tool?

LarryB · 2015/03/15

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-D46GW-P722P-9CP4D
Windows Product Key Hash: xTmsM7/buCC++WPc2AF7JBOioM8=
Windows Product ID: 00426-OEM-9141204-13000
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {90C373B6-6D59-44FF-9864-2213A9D89C80}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.150202-1526
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{90C373B6-6D59-44FF-9864-2213A9D89C80}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9CP4D</PKey><PID>00426-OEM-9141204-13000</PID><PIDType>3</PIDType><SID>S-1-5-21-2202042422-353144427-3970864806</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>Z87-DS3H</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major= "2" minor= "7 "/><Date>20130924000000.000000+000</Date></BIOS><HWID>3F443C07018400F4</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID= "{90120000-0030-0000-0000-0000000FF1CE} "><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>55A39B2AC03BD86</Val><Hash>u+u4uLijTg18svHcztt0SJv6tjM=</Hash><Pid>89388-707-0157384-65196</Pid><PidType>14</PidType></Product></Products><Applications><App Id= "15" Version= "12" Result= "100 "/><App Id= "16" Version= "12" Result= "100 "/><App Id= "18" Version= "12" Result= "100 "/><App Id= "19" Version= "12" Result= "100 "/><App Id= "1A" Version= "12" Result= "100 "/><App Id= "1B" Version= "12" Result= "100 "/><App Id= "44" Version= "12" Result= "100 "/><App Id= "A1" Version= "12" Result= "100 "/><App Id= "BA" Version= "12" Result= "100 "/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-412-013000-02-1033-7601.0000-0522015
Installation ID: 013556549895135202702852005800949603772772627933883342
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 9CP4D
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 3/15/2015 8:14:06 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0xC004C533
HealthStatus: 0x0000000000000000
Event Time Stamp: 2:21:2015 07:08
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->
HWID Hash Current: MAAAAAIAAQABAAIAAAACAAAAAQABAAEAHKIqo3cW4vLsaqYbxN4Ccooa9AEyocj2

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC ALASKA A M I
FACP ALASKA A M I
HPET ALASKA A M I
MCFG ALASKA A M I
FPDT ALASKA A M I
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
DMAR INTEL HSW

I understand that the problem is this:

BIOS valid for OA 2.0: yes, but no SLIC table

Evan Omo · 2015/03/15

You ran through the tutorial of Activating Windows 7 by Phone correct?

If so then this link describes your issue, You receive an error message when you try to activate Windows Vista or Windows 7 on a computer that was obtained from an OEM.

A computer that was obtained from an OEM and that has an ACPI_SLIC table in the system BIOS must have a valid Windows marker in that ACPI_SLIC table if that system includes an OEM license for a Microsoft operating system (Windows XP, Windows Vista, or Windows 7). OEM systems that do not include an OEM Microsoft operating system may include an ACPI_SLIC table that does not include a valid marker file. This Windows marker is important for volume license customers who plan to use Windows Vista or Windows 7 volume license media to re-image or upgrade an OEM system according to the re-imaging rights in the volume license agreement.

A computer whose ACPI_SLIC table lacks a valid Windows marker generates an error when you try to activate through KMS when you are using a volume edition of Windows Vista or of Windows 7. You cannot activate such a system by using KMS. This is a compliance check for the use of volume media as per the Volume License Agreement. However, you can activate the system by using a multiple activation key (MAK). (You may not be compliant from a licensing scenario when you use a MAK. Contact your licensing specialist to make sure that you are complaint.) Or, you can use a retail key. Alternatively, if you purchased an OEM system that has Windows Vista or Windows 7 installed and activated, you can contact the OEM for more help. Or, you can purchase a new computer that has a Microsoft Windows operating system and an ACPI_SLIC table that has a valid Windows marker.
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Resolved Win 7 Ulitmate crashed, corrupted Bios, msg Bootmgr

LarryB Well-Known Member Thread Starter

Evan Omo Computer Support Technician Staff

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Resolved Win 7 Ulitmate crashed, corrupted Bios, msg Bootmgr

LarryB Well-Known Member Thread Starter

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