Win 2003 SBS std CRASHING RANDOMLY during backups

Hi all,

i'm getting crazy to solve this problem....


sometimes (one time a week almost) my server crashes in the night when doing backup on scsi tape (connected to a different, adaptect a29320lp-r scsi controller, discs are on scsi embedded controller)

please help, this problem started 2 month ago, and i tried everything to solve it!
I have the full memory dump please see bugcheck above,

regards,
Fabrizio


Microsoft (R) Windows Debugger Version 6.5.0003.7
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\MEMORY.DMP]
Kernel Complete Dump File: Full address space is available

************************************************************
WARNING: Dump file has been truncated. Data may be missing.
************************************************************
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2003 Kernel Version 3790 MP (2 procs) Free x86 compatible
Product: LanManNt, suite: SmallBusiness TerminalServer SmallBusinessRestricted SingleUserTS
Built by: 3790.srv03_gdr.050225-1827
Kernel base = 0x804de000 PsLoadedModuleList = 0x8057b6a8
Debug session time: Fri Aug 26 21:53:29.343 2005 (GMT+1)
System Uptime: 4 days 11:12:05.984
Loading Kernel Symbols
.............................................................................................................
Loading unloaded module list
.
Loading User Symbols
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {8f34b528, 2, 0, f735e113}

Probably caused by : CLASSPNP.SYS ( CLASSPNP!SubmitTransferPacket+86 )

Followup: MachineOwner
---------







1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 8f34b528, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: f735e113, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: 8f34b528

CURRENT_IRQL: 2

FAULTING_IP:
SCSIPORT!SpAllocateSrbExtension+158
f735e113 8b00 mov eax,[eax]

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from f735f240 to f735e113

TRAP_FRAME: f78ba258 -- (.trap fffffffff78ba258)
ErrCode = 00000000
eax=8f34b528 ebx=851cdbd0 ecx=00000000 edx=8655fa48 esi=85b91174 edi=8655fb00
eip=f735e113 esp=f78ba2cc ebp=f78ba2dc iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010286
SCSIPORT!SpAllocateSrbExtension+0x158:
f735e113 8b00 mov eax,[eax] ds:0023:8f34b528=????????
Resetting default scope

STACK_TEXT:
f78ba2dc f735f240 8f34b528 8655e0e8 8655fc00 SCSIPORT!SpAllocateSrbExtension+0x158
f78ba314 804f12db 8655fa48 00ea2e70 8655fb00 SCSIPORT!ScsiPortStartIo+0x1eb
f78ba338 f735f5c4 8655fa48 84ea2e70 00000000 nt!IoStartPacket+0xa4
f78ba36c f735e6f8 8655fa48 00ea2f04 85b91174 SCSIPORT!ScsiPortFdoDispatch+0x26e
f78ba384 f735e441 8655e0e8 84ea2e70 8655e030 SCSIPORT!SpDispatchRequest+0x65
f78ba39c f735e62a 8655e030 84ea2e70 86573370 SCSIPORT!ScsiPortPdoScsi+0x128
f78ba3ac 804f0473 8655e030 84ea2e70 85b910c8 SCSIPORT!ScsiPortGlobalDispatch+0x1a
f78ba3bc f7313726 84ffa008 85b910c8 f7313197 nt!IofCallDriver+0x3f
f78ba3c8 f7313197 85b910c8 865ae0e8 84ffa09c CLASSPNP!SubmitTransferPacket+0x86
f78ba400 f731328c 00000000 00002000 84ffa0c0 CLASSPNP!ServiceTransferRequest+0x1d5
f78ba424 804f0473 865ae030 00000000 865b5490 CLASSPNP!ClassReadWrite+0x157
f78ba434 f74c90e4 00000000 84ffa0c0 f78ba49c nt!IofCallDriver+0x3f
f78ba444 804f0473 865aee00 84ffa008 84ffa008 PartMgr!PmReadWrite+0x93
f78ba454 f73d374e 861b9d18 851d4198 85b08648 nt!IofCallDriver+0x3f
f78ba49c f73eb763 851d4198 001b9d18 00000000 dmio!voldiskiostart+0x45c
f78ba4ec f73dd9e2 851d4198 f78ba544 f78ba538 dmio!vol_subdisksio_start+0x105
f78ba55c f73d4c26 8541a708 00000001 00000001 dmio!volkiostart+0x32a
f78ba588 f73d71f5 861b6d20 84e01008 86571910 dmio!volrdwr+0x9e
f78ba598 804f0473 861b6d20 84e01008 84e01124 dmio!volwrite+0x57
f78ba5a8 f73b10c2 e1088740 84e01008 865b58f0 nt!IofCallDriver+0x3f
f78ba5c4 804f0473 861b0400 84e01008 84e01008 volsnap!VolSnapWrite+0x394
f78ba5d4 f719406e f78ba9cc f78ba7b8 f7193941 nt!IofCallDriver+0x3f
f78ba5e0 f7193941 f78ba9cc 861b04d8 f9c85000 Ntfs!NtfsSingleAsync+0x96
f78ba7b8 f7194a2a f78ba9cc 84e01008 e1088740 Ntfs!NtfsNonCachedIo+0x2db
f78ba9bc f7194c84 f78ba9cc 84e01008 0108070a Ntfs!NtfsCommonWrite+0x18a0
f78bab38 804f0473 86158020 84e01008 0022c000 Ntfs!NtfsFsdWrite+0x16a
f78bab48 804f91ca f78bab84 f78bad54 8533ee28 nt!IofCallDriver+0x3f
f78bab5c 804fcf44 85cdbd06 f78bab84 f78bac00 nt!IoSynchronousPageWrite+0xad
f78bac30 804fc6ad e28944b0 e28944b8 e28944b8 nt!MiFlushSectionInternal+0x3c4
f78bac78 804fbfb9 8533ee28 f78bacc8 00002000 nt!MmFlushSection+0x1fe
f78bad00 804fdffa 00002000 00000000 00000001 nt!CcFlushCache+0x37d
f78bad40 804f223a 865a9900 80582d80 8659f9d0 nt!CcWriteBehind+0x116
f78bad80 804eeabb 8659f9d0 00000000 865a9900 nt!CcWorkerThread+0x12c
f78badac 80596a2e 8659f9d0 00000000 00000000 nt!ExpWorkerThread+0xe9
f78baddc 805008c6 804ee9f0 00000000 00000000 nt!PspSystemThreadStartup+0x2e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


FOLLOWUP_IP:
CLASSPNP!SubmitTransferPacket+86
f7313726 5f pop edi

SYMBOL_STACK_INDEX: 8

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: CLASSPNP!SubmitTransferPacket+86

MODULE_NAME: CLASSPNP

IMAGE_NAME: CLASSPNP.SYS

DEBUG_FLR_IMAGE_TIMESTAMP: 3e800766

STACK_COMMAND: .trap fffffffff78ba258 ; kb

FAILURE_BUCKET_ID: 0xD1_CLASSPNP!SubmitTransferPacket+86

BUCKET_ID: 0xD1_CLASSPNP!SubmitTransferPacket+86

Followup: MachineOwner
---------


CALL STACK

f78ba23c 804e2f58 nt!KeBugCheckEx+0x19
f78ba23c f735e113 nt!KiTrap0E+0x224
f78ba2dc f735f240 SCSIPORT!SpAllocateSrbExtension+0x158
f78ba314 804f12db SCSIPORT!ScsiPortStartIo+0x1eb
f78ba338 f735f5c4 nt!IoStartPacket+0xa4
f78ba36c f735e6f8 SCSIPORT!ScsiPortFdoDispatch+0x26e
f78ba384 f735e441 SCSIPORT!SpDispatchRequest+0x65
f78ba39c f735e62a SCSIPORT!ScsiPortPdoScsi+0x128
f78ba3ac 804f0473 SCSIPORT!ScsiPortGlobalDispatch+0x1a
f78ba3bc f7313726 nt!IofCallDriver+0x3f
f78ba3c8 f7313197 CLASSPNP!SubmitTransferPacket+0x86
f78ba400 f731328c CLASSPNP!ServiceTransferRequest+0x1d5
f78ba424 804f0473 CLASSPNP!ClassReadWrite+0x157
f78ba434 f74c90e4 nt!IofCallDriver+0x3f
f78ba444 804f0473 PartMgr!PmReadWrite+0x93
f78ba454 f73d374e nt!IofCallDriver+0x3f
f78ba49c f73eb763 dmio!voldiskiostart+0x45c
f78ba4ec f73dd9e2 dmio!vol_subdisksio_start+0x105
f78ba55c f73d4c26 dmio!volkiostart+0x32a
f78ba588 f73d71f5 dmio!volrdwr+0x9e
f78ba598 804f0473 dmio!volwrite+0x57
f78ba5a8 f73b10c2 nt!IofCallDriver+0x3f
f78ba5c4 804f0473 volsnap!VolSnapWrite+0x394
f78ba5d4 f719406e nt!IofCallDriver+0x3f
f78ba5e0 f7193941 Ntfs!NtfsSingleAsync+0x96
f78ba7b8 f7194a2a Ntfs!NtfsNonCachedIo+0x2db
f78ba9bc f7194c84 Ntfs!NtfsCommonWrite+0x18a0
f78bab38 804f0473 Ntfs!NtfsFsdWrite+0x16a
f78bab48 804f91ca nt!IofCallDriver+0x3f
f78bab5c 804fcf44 nt!IoSynchronousPageWrite+0xad
f78bac30 804fc6ad nt!MiFlushSectionInternal+0x3c4
f78bac78 804fbfb9 nt!MmFlushSection+0x1fe
f78bad00 804fdffa nt!CcFlushCache+0x37d
f78bad40 804f223a nt!CcWriteBehind+0x116
f78bad80 804eeabb nt!CcWorkerThread+0x12c
f78badac 80596a2e nt!ExpWorkerThread+0xe9
f78baddc 805008c6 nt!PspSystemThreadStartup+0x2e





1: kd> !thread
THREAD 865a9900 Cid 0004.0010 Teb: 00000000 Win32Thread: 00000000 RUNNING on processor 1
Not impersonating
DeviceMap e10018e8
Owning Process 865aa648 Image: System
Wait Start TickCount 24699263 Ticks: 0
Context Switch Count 2893799
UserTime 00:00:00.0000
KernelTime 00:01:32.0515
Start Address nt!ExpWorkerThread (0x804ee9f0)
Stack Init f78bb000 Current f78bad08 Base f78bb000 Limit f78b8000 Call 0
Priority 13 BasePriority 13 PriorityDecrement 0
ChildEBP RetAddr Args to Child
f78ba23c 804e2f58 0000000a 8f34b528 00000002 nt!KeBugCheckEx+0x19 (FPO: [Non-Fpo])
f78ba23c f735e113 0000000a 8f34b528 00000002 nt!KiTrap0E+0x224 (FPO: [0,0] TrapFrame @ f78ba258)
f78ba2dc f735f240 8f34b528 8655e0e8 8655fc00 SCSIPORT!SpAllocateSrbExtension+0x158 (FPO: [Non-Fpo])
f78ba314 804f12db 8655fa48 00ea2e70 8655fb00 SCSIPORT!ScsiPortStartIo+0x1eb (FPO: [Non-Fpo])
f78ba338 f735f5c4 8655fa48 84ea2e70 00000000 nt!IoStartPacket+0xa4 (FPO: [Non-Fpo])
f78ba36c f735e6f8 8655fa48 00ea2f04 85b91174 SCSIPORT!ScsiPortFdoDispatch+0x26e (FPO: [Non-Fpo])
f78ba384 f735e441 8655e0e8 84ea2e70 8655e030 SCSIPORT!SpDispatchRequest+0x65 (FPO: [2,0,0])
f78ba39c f735e62a 8655e030 84ea2e70 86573370 SCSIPORT!ScsiPortPdoScsi+0x128 (FPO: [2,0,0])
f78ba3ac 804f0473 8655e030 84ea2e70 85b910c8 SCSIPORT!ScsiPortGlobalDispatch+0x1a (FPO: [2,0,0])
f78ba3bc f7313726 84ffa008 85b910c8 f7313197 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba3c8 f7313197 85b910c8 865ae0e8 84ffa09c CLASSPNP!SubmitTransferPacket+0x86 (FPO: [1,0,0])
f78ba400 f731328c 00000000 00002000 84ffa0c0 CLASSPNP!ServiceTransferRequest+0x1d5 (FPO: [Non-Fpo])
f78ba424 804f0473 865ae030 00000000 865b5490 CLASSPNP!ClassReadWrite+0x157 (FPO: [Non-Fpo])
f78ba434 f74c90e4 00000000 84ffa0c0 f78ba49c nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba444 804f0473 865aee00 84ffa008 84ffa008 PartMgr!PmReadWrite+0x93 (FPO: [Non-Fpo])
f78ba454 f73d374e 861b9d18 851d4198 85b08648 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba49c f73eb763 851d4198 001b9d18 00000000 dmio!voldiskiostart+0x45c (FPO: [Non-Fpo])
f78ba4ec f73dd9e2 851d4198 f78ba544 f78ba538 dmio!vol_subdisksio_start+0x105 (FPO: [Non-Fpo])
f78ba55c f73d4c26 8541a708 00000001 00000001 dmio!volkiostart+0x32a (FPO: [Non-Fpo])
f78ba588 f73d71f5 861b6d20 84e01008 86571910 dmio!volrdwr+0x9e (FPO: [Non-Fpo])
f78ba598 804f0473 861b6d20 84e01008 84e01124 dmio!volwrite+0x57 (FPO: [2,0,0])
f78ba5a8 f73b10c2 e1088740 84e01008 865b58f0 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba5c4 804f0473 861b0400 84e01008 84e01008 volsnap!VolSnapWrite+0x394 (FPO: [Uses EBP] [2,2,0])
f78ba5d4 f719406e f78ba9cc f78ba7b8 f7193941 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba5e0 f7193941 f78ba9cc 861b04d8 f9c85000 Ntfs!NtfsSingleAsync+0x96 (FPO: [Non-Fpo])
f78ba7b8 f7194a2a f78ba9cc 84e01008 e1088740 Ntfs!NtfsNonCachedIo+0x2db (FPO: [Non-Fpo])
f78ba9bc f7194c84 f78ba9cc 84e01008 0108070a Ntfs!NtfsCommonWrite+0x18a0 (FPO: [Non-Fpo])
f78bab38 804f0473 86158020 84e01008 0022c000 Ntfs!NtfsFsdWrite+0x16a (FPO: [Non-Fpo])
f78bab48 804f91ca f78bab84 f78bad54 8533ee28 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78bab5c 804fcf44 85cdbd06 f78bab84 f78bac00 nt!IoSynchronousPageWrite+0xad (FPO: [Non-Fpo])
f78bac30 804fc6ad e28944b0 e28944b8 e28944b8 nt!MiFlushSectionInternal+0x3c4 (FPO: [Non-Fpo])
f78bac78 804fbfb9 8533ee28 f78bacc8 00002000 nt!MmFlushSection+0x1fe (FPO: [Non-Fpo])
f78bad00 804fdffa 00002000 00000000 00000001 nt!CcFlushCache+0x37d (FPO: [Non-Fpo])
f78bad40 804f223a 865a9900 80582d80 8659f9d0 nt!CcWriteBehind+0x116 (FPO: [Non-Fpo])
f78bad80 804eeabb 8659f9d0 00000000 865a9900 nt!CcWorkerThread+0x12c (FPO: [Non-Fpo])
f78badac 80596a2e 8659f9d0 00000000 00000000 nt!ExpWorkerThread+0xe9 (FPO: [Non-Fpo])
f78baddc 805008c6 804ee9f0 00000000 00000000 nt!PspSystemThreadStartup+0x2e (FPO: [Non-Fpo])
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16



1: kd> kv
ChildEBP RetAddr Args to Child
f78ba23c 804e2f58 0000000a 8f34b528 00000002 nt!KeBugCheckEx+0x19 (FPO: [Non-Fpo])
f78ba23c f735e113 0000000a 8f34b528 00000002 nt!KiTrap0E+0x224 (FPO: [0,0] TrapFrame @ f78ba258)
f78ba2dc f735f240 8f34b528 8655e0e8 8655fc00 SCSIPORT!SpAllocateSrbExtension+0x158 (FPO: [Non-Fpo])
f78ba314 804f12db 8655fa48 00ea2e70 8655fb00 SCSIPORT!ScsiPortStartIo+0x1eb (FPO: [Non-Fpo])
f78ba338 f735f5c4 8655fa48 84ea2e70 00000000 nt!IoStartPacket+0xa4 (FPO: [Non-Fpo])
f78ba36c f735e6f8 8655fa48 00ea2f04 85b91174 SCSIPORT!ScsiPortFdoDispatch+0x26e (FPO: [Non-Fpo])
f78ba384 f735e441 8655e0e8 84ea2e70 8655e030 SCSIPORT!SpDispatchRequest+0x65 (FPO: [2,0,0])
f78ba39c f735e62a 8655e030 84ea2e70 86573370 SCSIPORT!ScsiPortPdoScsi+0x128 (FPO: [2,0,0])
f78ba3ac 804f0473 8655e030 84ea2e70 85b910c8 SCSIPORT!ScsiPortGlobalDispatch+0x1a (FPO: [2,0,0])
f78ba3bc f7313726 84ffa008 85b910c8 f7313197 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba3c8 f7313197 85b910c8 865ae0e8 84ffa09c CLASSPNP!SubmitTransferPacket+0x86 (FPO: [1,0,0])
f78ba400 f731328c 00000000 00002000 84ffa0c0 CLASSPNP!ServiceTransferRequest+0x1d5 (FPO: [Non-Fpo])
f78ba424 804f0473 865ae030 00000000 865b5490 CLASSPNP!ClassReadWrite+0x157 (FPO: [Non-Fpo])
f78ba434 f74c90e4 00000000 84ffa0c0 f78ba49c nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba444 804f0473 865aee00 84ffa008 84ffa008 PartMgr!PmReadWrite+0x93 (FPO: [Non-Fpo])
f78ba454 f73d374e 861b9d18 851d4198 85b08648 nt!IofCallDriver+0x3f (FPO: [0,0,0])
f78ba49c f73eb763 851d4198 001b9d18 00000000 dmio!voldiskiostart+0x45c (FPO: [Non-Fpo])
f78ba4ec f73dd9e2 851d4198 f78ba544 f78ba538 dmio!vol_subdisksio_start+0x105 (FPO: [Non-Fpo])
f78ba55c f73d4c26 8541a708 00000001 00000001 dmio!volkiostart+0x32a (FPO: [Non-Fpo])
f78ba588 f73d71f5 861b6d20 84e01008 86571910 dmio!volrdwr+0x9e (FPO: [Non-Fpo])

 

Is you backup software doing a virus scan as it backs up? If so try turning off that option. Your anti-virus software should be protecting the files on the server as it is used, so scanning again during backup just adds load to the backup job. I've seen turning off the backup virus scan improve backup reliability on a number of systems.

 

thank you, i'm going to try to deactivate vs during backup, but it seems to be a driver problem but i'm not sure...