Who stole my CD ROM drivers?

I have a strange little problem here. One of my systems has lost both CD drives. Both are CD-RWs, one a Lite-On and one a Samsung. Neither will work when a CD is inserted. Going to Device Manager, I find yellow exclamation points next to both drives and the error message of "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)." I have tried uninstalling the drives and rebooting. New Hardware wizard also does not work. Going into BIOS, the drives are recognized and the information is correct. When I open the drive door and close, the green access lights come on (this also happens when the system is started). These drives are also not found in My Computer. Following the instructions for Microsoft's Q314060, I find no joy either. I recently did a virus scan and nothing was found.

When I ask my kids when this started, the best they can tell me is about 2 months ago. Go figure. I'm not sure what to try next. Any suggestions? I sure would like to get this thing going again. Thanks in advance.

Mike

 

Hi Pete,

The Upper and Lower Filters were addressed in the Microsoft article. No luck. No new software, that I know of. And there is "no knowledge of new software being installed" from my kids. I'll give the chipset drivers a try and see what happens.

Mike

 

No go with the chipset drivers. Same problem. Any other suggestions?

 

Hi Mike,

Sometimes updating the chipset drivers doesn't kick in unless you give them a jolt. Try uninstalling the IDE Controller in Device Manager.

Matt

 

Pete,

SFC did not help. As far as I could tell, it did not find any problems. Anything else to try?

Matt,

I uninstalled the Secondary IDE controller in Device Manager and now I have more problems. The IDE controller has a yellow exclamation point and it gives me a code 10 error - Can not start the device. Now what?

 

Under IDE ATA/ATAPI controllers there should be Primary IDE Channel, Secondary IDE Channel and the main IDE Controller. The controller is the one you need to uninstall.

 

Matt,

Now that I've uninstalled what you wanted me to ( ), I am sorry to report that it didn't help.

Pete,

No go on the reinstall of the chipset drivers either.

This is a strange one. Any other thoughts?

 

Disconnect the cables to both optical drives, boot into the Windows desktop, then shutdown and reconnect one, boot through again and reconnect the other.

Which burning program do you use? Try uninstalling and reinstalling it. If it is Nero, uninstall InCD, don't reinstall it unless you really need it. Check for any updates/patches for the burning program.

After that you could check the ASPI Layer (drivers). Try those others first and let us know if you have any luck.

Matt

 

Mike, Matt, Pete et al,

I'm in agreement with everything you guys have been through thus far and am scratching my head re: where to go with this one next if Matt's last two instruction sets fail. Actually, I'm more inclined to ammend the first and then would encourage a little investigation and thinking time after completing the first but before starting the second. Let me put this revision on the table for consideration and comment.

Disconnect the cables to both optical drives, boot into the Windows desktop, then please advise status of the IDE ATA/ATAPI controllers in device manager. If any problems, stop here and advise. If AOK, shutdown and reconnect only one CDRW and that being the one jumpered as Master or if CS - the one on the terminating IDE connector, boot through again and advise re: IDE ATA/ATAPI controllers in device manager and the optical drive itself in device manager - AOK vs problem status. If any problems, stop here and advise. If AOK and if drive is showing up in My Computer or Windows Explorer, test its reading ability with a store bought music CD and then with any data or program CD re: reading ability - please advise status. If AOK, try to burn anything to a blank CDR and advise result.

I'm going to stop here although we are far from done even if successful at every step - I just don't want you getting out to far ahead of what I think needs to be done in total. Also, for clarification, I'm just following Matt's step #1 in his above post but have put in a few intermediate steps so we can all get some more feedback while following his recommendation.

As an aside, I'm also going to assume Nero because of the brand drives present. If yes, please advise version #. Also, take a look at your program menu from the start button and looking from the bottom of the list first, try to make a determination if the kids have installed any other software which may also have burning capabilities - not just music related but also camera related.

If Nero is installed, please don't remove it yet. Again, I'm going to follow Matt's procedure above but am proposing we take this one step at a time and am only going to feed ammended instructions in stages. This should permit all of us to get the feedback necessary to isolate and correct your problem.

Mike - its not time for Lakewood yet.

 

Matt, Rockster, & Pete,

The party's still raging! Here is what I have done. Everything has failed to this point, still the same problem.

1 - Disconnect drives form cable
2 - Boot system. received a boot error (secondary drives not found), hit F1 key to continue
3 - In Device Manager, I show Intel 82801DB Ultra ATA Storage Controller - 24CB and Primary IDE Channel
4 - Shut down
5 - Reconnect termination IDE connector only (Lite-On drive) and boot
6 - Boot error, Secondary drive 1 not found, F1 to continue
7 - New Hardware icon does not appear, it usually does
8 - Yellow exclamation point on drive in Device Manager. Code 39 error
9 - Shut down
10 - disconnect & reconnect IDE cable at the MB
11 - Connect only the other drive (Samsung)
12 - Boot error again like in step 6
13 - Found new hardware comes up, but could not install
14 - In Device Manager, yellow exclamation point, Code 39 error
15 - Shut down
16 - install different working IDE cable with no change
17 - Run List Installed Programs with results following:

INSTALLED SOFTWARE (191) - KIDSDELL - 2/3/2009 9:45:42 AM

Ad-Aware Ver: 7.1.0.10 Installed: 7/16/2008
Adobe Flash Player 10 ActiveX Ver: 10.0.12.36
Adobe Flash Player 10 Plugin Ver: 10.0.12.36
Adobe Photoshop Album 2.0 Starter Edition Ver: 2.00.100 Installed: 2/9/2005
Adobe Reader 8.1.3 Ver: 8.1.3 Installed: 12/31/2008
Apple Mobile Device Support Ver: 2.1.2.7 Installed: 11/26/2008
Apple Software Update Ver: 2.1.1.116 Installed: 10/26/2008
ArcSoft PhotoStudio 5.5
Atari: The 80 Classic Games
AVG Free 8.0
Banctec Service Agreement Ver: 1.00.00 Installed: 3/23/2004
Banctec Service Agreement Ver: 1.00.0004 Installed: 3/23/2004
Bonjour Ver: 1.0.105 Installed: 11/26/2008
Broadcom 440x 10/100 Integrated Controller Ver: 3.29 Installed: 3/31/2004
Broadcom 440x 10/100 Integrated Controller Ver: 3.29 Installed: 3/31/2004
Broadcom Management Programs Ver: 4.01.0000 Installed: 3/23/2004
Broadcom Management Programs Ver: 4.01.0000 Installed: 3/23/2004
CCScore Ver: 5.03.0000.0003 Installed: 4/9/2007
Conexant SmartHSFi V.9x 56K DF PCI Modem
Dell Digital Jukebox Driver
Dell Media Experience
Dell Networking Guide Ver: 1.00.0001 Installed: 3/23/2004
Dell ResourceCD
Dell Solution Center Ver: 1.00.0000 Installed: 3/23/2004
Dell Support Ver: 2.1.0.0 Installed: 3/23/2004
Digital Line Detect Ver: 1.09
ESSBrwr Ver: 5.03.0000.0101 Installed: 4/9/2007
ESSCDBK Ver: 5.03.0000.0001 Installed: 4/9/2007
ESScore Ver: 5.03.0000.0301 Installed: 4/9/2007
ESSgui Ver: 5.03.0000.0101 Installed: 4/9/2007
ESShelp Ver: 5.03.0000.0003 Installed: 4/9/2007
ESSini Ver: 5.03.0000.0201 Installed: 4/9/2007
ESSPCD Ver: 5.03.0000.0001 Installed: 4/9/2007
ESSPDock Ver: 5.03.0000.0008 Installed: 4/9/2007
ESSSONIC Ver: 5.3.0000.0001 Installed: 4/9/2007
ESSTOOLS Ver: 5.00.0000.0004 Installed: 4/9/2007
essvatgt Ver: 5.03.0000.0001 Installed: 4/9/2007
essvcpt Ver: 5.03.0000.0001 Installed: 4/9/2007
exPressit S.E. 2.1
Eye for Design Installed: 07/10/2008
Google Toolbar for Internet Explorer
Help and Support Customization Ver: 1.00.0000 Installed: 3/23/2004
HijackThis 2.0.2 Ver: 2.0.2
HLPPDOCK Ver: 5.03.0000.0001 Installed: 4/9/2007
Hotfix for Windows Internet Explorer 7 (KB947864) Ver: 1 Installed: 4/9/2008
Hotfix for Windows Media Format 11 SDK (KB929399) Installed: 11/23/2007
Hotfix for Windows Media Player 11 (KB939683) Installed: 11/23/2007
Hotfix for Windows XP (KB952287) Ver: 1 Installed: 10/26/2008
Intel(R) Extreme Graphics Driver
Internet Explorer Default Page Ver: 1.00.03 Installed: 3/23/2004
iPod 2 PC Ver: 3.65 Installed: 1/30/2009
iPod for Windows 2006-01-10 Ver: 4.7.0 Installed: 3/8/2007
iPod for Windows 2006-01-10 Ver: 4.7.0 Installed: 3/8/2007
iTunes Ver: 8.0.2.20 Installed: 11/26/2008
Jasc Paint Shop Photo Album Ver: 4.0.3 Installed: 3/23/2004
Jasc Paint Shop Pro 8 Dell Edition Ver: 8.10.0000 Installed: 3/23/2004
Java(TM) 6 Update 11 Ver: 6.0.110 Installed: 12/16/2008
kgcbaby Ver: 5.03.0000.0002 Installed: 4/9/2007
kgcbase Ver: 5.03.0000.0004 Installed: 4/9/2007
kgchday Ver: 5.03.0000.0002 Installed: 4/9/2007
kgchlwn Ver: 5.03.0000.0002 Installed: 4/9/2007
kgcinvt Ver: 5.03.0000.0003 Installed: 4/9/2007
kgckids Ver: 5.03.0000.0002 Installed: 4/9/2007
kgcmove Ver: 5.03.0000.0003 Installed: 4/9/2007
kgcvday Ver: 5.03.0000.0002 Installed: 4/9/2007
Kodak EasyShare software
KSU Ver: 632.62.0003.0003 Installed: 4/9/2007
Learn2 Player (Uninstall Only)
Let's Make
Macromedia Shockwave Player
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Ver: 1.1.4322 Installed: 7/11/2007
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft .NET Framework 2.0
Microsoft .NET Framework 2.0 Ver: 2.0.50727 Installed: 6/6/2008
Microsoft Compression Client Pack 1.0 for Windows XP Ver: 1 Installed: 11/22/2007
Microsoft Data Access Components KB870669
Microsoft Internationalized Domain Names Mitigation APIs Installed: 11/18/2006
Microsoft National Language Support Downlevel APIs Installed: 11/18/2006
Microsoft Office PowerPoint Viewer 2003 Ver: 11.0.8168.0 Installed: 5/21/2005
Microsoft User-Mode Driver Framework Feature Pack 1.0 Installed: 11/22/2007
Microsoft Visual C++ 2005 Redistributable Ver: 8.0.56336 Installed: 7/16/2008
Modem Helper Ver: 2.20
Mozilla Firefox (3.0.5) Ver: 3.0.5 (en-US)
Mozilla Thunderbird (2.0.0.19) Ver: 2.0.0.19 (en-US)
MSN Font Color Editor 2.9
MSXML 4.0 SP2 (KB927978) Ver: 4.20.9841.0 Installed: 11/17/2006
MSXML 4.0 SP2 (KB936181) Ver: 4.20.9848.0 Installed: 8/15/2007
MSXML 4.0 SP2 (KB954430) Ver: 4.20.9870.0 Installed: 11/12/2008
neroxml Ver: 1.0.0 Installed: 10/20/2007
NetWaiting Ver: 2.5.8
Network Play System (Patching)
Notifier Ver: 5.03.0000.0001 Installed: 4/9/2007
OfotoXMI Ver: 5.03.0000.0302 Installed: 4/9/2007
OTtBP Ver: 5.03.0000.0001 Installed: 4/9/2007
OTtBPSDK Ver: 4.00.0000.0000 Installed: 4/9/2007
Polaroid Digital Camera
QuickTime Ver: 7.60.92.0 Installed: 2/1/2009
RealPlayer
Rhapsody Player Engine Ver: 1.0.2.636 Installed: 7/8/2007
Rhapsody Player Engine Ver: 1.0.604 Installed: 11/22/2007
Security Update for CAPICOM (KB931906) Ver: 2.1.0.2
Security Update for CAPICOM (KB931906) Ver: 2.1.0.2 Installed: 3/5/2008
Security Update for Step By Step Interactive Training (KB898458) Ver: 20050502.101010 Installed: 6/17/2005
Security Update for Step By Step Interactive Training (KB923723) Ver: 20050502.101010 Installed: 2/15/2007
Security Update for Windows Internet Explorer 7 (KB928090) Ver: 20070117.120000 Installed: 2/15/2007
Security Update for Windows Internet Explorer 7 (KB929969) Ver: 20061222.120000 Installed: 1/10/2007
Security Update for Windows Internet Explorer 7 (KB931768) Ver: 1 Installed: 5/10/2007
Security Update for Windows Internet Explorer 7 (KB933566) Ver: 1 Installed: 6/13/2007
Security Update for Windows Internet Explorer 7 (KB937143) Ver: 1 Installed: 8/15/2007
Security Update for Windows Internet Explorer 7 (KB938127) Ver: 1 Installed: 8/15/2007
Security Update for Windows Internet Explorer 7 (KB939653) Ver: 1 Installed: 10/10/2007
Security Update for Windows Internet Explorer 7 (KB942615) Ver: 1 Installed: 12/12/2007
Security Update for Windows Internet Explorer 7 (KB944533) Ver: 1 Installed: 2/13/2008
Security Update for Windows Internet Explorer 7 (KB950759) Ver: 1 Installed: 6/11/2008
Security Update for Windows Internet Explorer 7 (KB953838) Ver: 1 Installed: 8/14/2008
Security Update for Windows Internet Explorer 7 (KB956390) Ver: 1 Installed: 10/15/2008
Security Update for Windows Internet Explorer 7 (KB958215) Ver: 1 Installed: 12/10/2008
Security Update for Windows Internet Explorer 7 (KB960714) Ver: 1 Installed: 12/20/2008
Security Update for Windows Media Player (KB911564) Installed: 2/15/2006
Security Update for Windows Media Player (KB952069) Installed: 12/10/2008
Security Update for Windows Media Player 11 (KB936782) Installed: 11/23/2007
Security Update for Windows Media Player 11 (KB954154) Installed: 9/10/2008
Security Update for Windows Media Player 6.4 (KB925398) Installed: 12/16/2006
Security Update for Windows Media Player 9 (KB911565) Installed: 2/15/2006
Security Update for Windows Media Player 9 (KB917734) Installed: 6/16/2006
Security Update for Windows Media Player 9 (KB936782) Installed: 8/15/2007
Security Update for Windows XP (KB923689) Installed: 12/16/2006
Security Update for Windows XP (KB938464) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB941569) Installed: 12/12/2007
Security Update for Windows XP (KB946648) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB950760) Ver: 1 Installed: 6/11/2008
Security Update for Windows XP (KB950762) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB950974) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB951066) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB951376) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB951376-v2) Ver: 2 Installed: 10/26/2008
Security Update for Windows XP (KB951698) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB951748) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB952954) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB953839) Ver: 1 Installed: 8/14/2008
Security Update for Windows XP (KB954211) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB954459) Ver: 1 Installed: 11/12/2008
Security Update for Windows XP (KB954600) Ver: 1 Installed: 12/10/2008
Security Update for Windows XP (KB955069) Ver: 1 Installed: 11/12/2008
Security Update for Windows XP (KB956391) Ver: 1 Installed: 10/15/2008
Security Update for Windows XP (KB956802) Ver: 1 Installed: 12/10/2008
Security Update for Windows XP (KB956803) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB956841) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB957095) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB957097) Ver: 1 Installed: 11/12/2008
Security Update for Windows XP (KB958644) Ver: 1 Installed: 10/26/2008
Security Update for Windows XP (KB958687) Ver: 1 Installed: 1/14/2009
SFR Ver: 5.00.0000.0005 Installed: 4/9/2007
SHASTA Ver: 5.03.0000.0002 Installed: 4/9/2007
Shockwave Director 10.1
SKIN0001 Ver: 5.03.0000.0101 Installed: 4/9/2007
SKINXSDK Ver: 5.03.0000.0101 Installed: 4/9/2007
Snood for Windows version 3.52-W
Spelling Dictionaries Support For Adobe Reader 8 Ver: 8.0.0 Installed: 12/31/2008
Spybot - Search & Destroy Ver: 1.6.0 Installed: 9/1/2008
staticcr Ver: 5.03.0000.0001 Installed: 4/9/2007
The Sims
The Sims 2
The Sims 2 Open For Business
Tweak UI
Update for Windows XP (KB951072-v2) Ver: 2 Installed: 8/14/2008
Update for Windows XP (KB951978) Ver: 1 Installed: 10/29/2008
Update for Windows XP (KB955839) Ver: 1 Installed: 12/10/2008
VCRedistSetup Ver: 1.0.0 Installed: 10/20/2007
VPRINTOL Ver: 5.03.0000.0101 Installed: 4/9/2007
WebFldrs XP Ver: 9.50.6513 Installed: 9/3/2002
Winamp Ver: 5.541
Windows Genuine Advantage Notifications (KB905474) Ver: 1.7.0017.0 Installed: 3/11/2007
Windows Genuine Advantage Validation Tool Installed: 5/12/2006
Windows Internet Explorer 7 Ver: 20061027.150806 Installed: 11/18/2006
Windows Live installer Ver: 12.0.1471.1025 Installed: 3/4/2008
Windows Live Messenger Ver: 8.5.1302.1018 Installed: 10/26/2008
Windows Live OneCare safety scanner
Windows Live Sign-in Assistant Ver: 4.200.520.1 Installed: 3/4/2008
Windows Media Format 11 runtime
Windows Media Format 11 runtime Installed: 11/22/2007
Windows Media Player 11
Windows Media Player 11 Installed: 11/22/2007
Windows XP Service Pack 3 Ver: 20080414.031525 Installed: 10/26/2008
WinMX
WinPcap
WinZip Ver: 9.0 SR-1 (6224)
WIRELESS Ver: 5.03.0000.0003 Installed: 4/9/2007
WordPerfect Office 11 Ver: 11.0 Installed: 3/23/2004
Yahoo! Toolbar


Nothing stands out as being installed within the last two months, except Window updates. The only burning software that was installed on this system was Sonic RecordNow 6.5.3 that came with the computer. I only installed it a couple days ago when I started trying to find a solution for this problem. The Lite-On drive was in another system and I put it into this system, therefore, no Nero program was installed.

Hopefully, this answers all the question you have to this point. I'll try any other suggestions to avoid a reinstall.

 

Pete hit on this earlier and I'd like to come back and run this to eliminate it if nothing else.

And this is Microsoft Knowledge Base Article #314060 re: corrupt registry and Code 39

Read them both and then try the one you are most comfortable with. Re-cable both of your opticals so everything fires up before doing either of these. If in doubt, error on the side of Microsoft.

 

Rockster,

That is one of the first things I tried, but I went in to check if the keys were back. There is no listing for the filters. All I have listed is Default, Class, EnumPropPages32, Icon, Install32, NoInstallClass, SilentInstall, and TroubleShooter-0. This is a real head-scratcher.

Mike

 

Yes it is. Because of the steps you've been through (1-17 in post 14), I'm scratching my head too. I would like you to check your drive jumpers although I doubt this is going to be an issue. Also unplug and replug the molex connectors and the IDE cables on both opticals (oxidation on contacts is always a possibility with older machines).

Once you've done the unplug replug thing with molex and IDE connectors and if either or both drives remain AWOL, lets shutdown again and unplug molex and IDE from both drives. Upon reboot, head immediately into the BIOS and if you see either of the opticals listed, remove them or select none for the appropriate drive location - on secondary IDE, (device 0 and device 1). Do not disable the Secondary IDE controller. Then go to the plug and play page and select NO for PNP OS installed. If there is a field to update or reset configuration data on boot, select YES. Now exit while saving changes and reboot. Let us know if you get any kind of error messages re: the drives (still disconnected) when booting.

This step may not be necessary but if it were my machine I'd do it. Uninstall Sonic Record Now if you still have it installed (I think you meant to say you uninstalled it a couple of days ago but your post #14 says you installed it). Then download and install RegCleaner from here. Run this to check for any leftovers from Your Sonic Software. You can also check on NEROXML which shows up in that installed software list. If it or any other Nero entries show up in RegCleaner, remove the registry entries (via checkmark) and then exit RegCleaner. Now go look for for the file in your computer and delete it and reboot again (drives still disconnected).

Then shutdown and reconnect drives. Reboot. Please advise status.

Other comments - WinMX is installed so you might want to run an online scan with Kaspersky and then heed the warnings re: file sharing applications. It also looks like an itunes update or installation occured thanksgiving weekend. ipod 2 PC software was also just installed (1/30) and I wold question your Adobe 8 installation as to whether or not all of that bloatware was included. We can get into some of this later but lets find those drives first.

 

Look at doing a system restore to before editing the registry and maybe to before the drives disappeared.

 

Matt,
I'd just as soon hold off on that for a minute but when was the registry edited?

 

Sure Rockster, "look at" I hoped wouldn't over-ride your suggestions/tests.

The registry is edited to "reset the filters "

Mike carried it out even before Pete suggested it. [Edit: There seems to be two methods offered by MS, the above is the manual method, the other method, I think, is automated.]

Matt