Website does not open completely

I am new to this site and am not sure I am posting in the correct forum, however, I'm sure it will be directed to someone who can help.

My problem is difficult to explain, but here goes! I love to visit certain web-sites each day (Candystand.com and Planters.com) for the purpose of entering into their sweepstakes and also one website (Arcamax Publishing.com/crossword) for the purpose of doing my daily crossword puzzle. I have been going to these web-sites for quite some time and never had any problems until couple of months ago (after my grandson had made some so-called updates on my computer). I have a Compaq Presario Media Center 1750xn with Windows XP Professional which I purchased in March of this year and have had no problems until now. When I go to these web-sites, they begin to open and continue opening until the system tray at bottom left shows 1 or 2 items remaining. The hour glass is still showing, but the icons in system tray at lower right no longer shows the light blue, but turns dark blue and everything just sits. There are other times when the page WILL completely open, but when it finishes, the important part of the page is missing (the image) where I have to click to enter - or, in the case of the Arcamax site, the puzzle pops up, but then disappears. I have purchased Registry Cure to run scans, find registery errors and correct. One or two times after running and correcting, I am able to complete the site, but then the next time it is back again. I have done System Restore several times and a PC Recovery twice. When I do the PC Recoveries, the web-sites work fine for a couple of days and then after I have re-installed everything and delete the unwanted items, it starts up again. I just don't know what to do. Sorry for the length, but it took space to try and explain everything.

earlshire

 

Hello earl and welcome to the Board,

Could you tell us what you have re-installed and what are the unwanted items? I'm assuming the re-installed items are software and MS Updates until you say otherwise.

When you re-install, install one at a time, test for the problem, then install another item, test, and so forth.

Also, what Browser are you using? 3rd party - IE6 - IE7?

Regards - Charles

 

earlshire

Hello Charles, and thanks for the reply. When I last did a PC restore, I took things one step at a time, installing my own choice of anti-virus and deleting Norton. Then with each installation or deletion, I would go to web-sites and be certain they were working. For example, after I had installed Viroot anti-virus, the sites worked fine; when I un-installed Norton, the sites worked fine; when I installed CallWave, the sites worked fine; when I installed CallWave Accelerator, the sites did not work so I removed Accelerator and the sites worked ok; and so it went all the way up to the installation of printers, camera, Print Master, MS Picture It and so forth and the sites worked fine until the next day after MS had done so updates. Have not been able to get them up again. Even today I attempted to create my avatar on Yahoo Answers and the preview screen would not come up - all I had was a white screen. When I attempted Candystand.com, the site opens, but only displays a white screen where the images should be. The same with Planters (except theirs is blue) and Arcamax Publishing crossword puzzle. It happens on both IE 6 and when I upgraded to IE7, did the same thing. Don't know if this will be any help or not, but I certainly someone can give me an answer.
Thanks so much. By the way, I have dial-up connection and am using Windows XP or a Compaq Presario Media Center. This was no problem in the past and don't know why it should be now. I suspect it has something to do with Active X, but if so, I don't know how to fix it.

 

Are you using a router? If so, try bypassing the router and see if the websites display properly. If so, we can narrow the problem down some.

 

earlshire

I have narrowed the problem down by process of elimination and based on info supplied by Macromedia Flash Player. The problem is with the Flash Player, but I still can't accomplish the fixing of the problem.

According to Macromedia Web Players Support Text to many others who have had the same problem, it involves a 1904 error and Flash Player 7 ActiveX control failing to run properly in Internet Explorer for Windows. It instructs to search computer for the file "flash.ocx" which should read C:/Windows/System32\Macromed\Flash\Flash.ocx. I did this with the search program and found that there were five. We are told to delete these and then re-install the Flash Player. The five that were in my computer were: "C:\Program Files\Online Services\PeoplePC; C:\Program Files\Shockwave.com\Mysteries of Horus\product; C:\WINDOWS\system32\Macromed\Flash." There were two that were "swflash" instead of "flash.ocx ".
According to the instructions, any "swflash" entries should be eliminated before re-installing the flash player. The two "swflash" entries were: "C:\WINDOWS\system32\Macromed\Flash and C:\Program Files\Online Services\PeoplePC\IE\EN\SWFLASH.CAB ". Thru much effort and Viroot's Registry Cleaner, I was able to delete the first four entries. However, even with an "un-install program" downloaded from Macromedia, I have been unable to remove the last one which is the swflash reading C:\Program Files\Online Services\PeoplePC\IE\EN\SWFLASH.CAB. What I did in addition to checking Macromedia's support was to do a PC Restore (F10) and took everything step by step to pinpoint the problem area. NOW, I CANNOT GET RID OF THAT LAST SWFLASH. If I right click on it, it does not give me a delete option. It only gives me 3 options: "Open Containing Folder, Copy or Extract. Can someone tell me how to get rid of this last stinker. I don't know how it even got there as I have never even visited the PeoplePC web-site.

Thanks
earlshire

 

Hello earl,

Try deleting in Safe Mode first. Boot up hitting the F8 key and delete, than reboot normally.

If the file still won't delete - Use Move On Boot, download from here: http://www.snapfiles.com/get/moveonboot.html to delete it. It will add a new item to your right click Context Menu, target that file with Move on Boot, and then reboot.

Flash is a Browser add-on extension which can be disabled in IE's Internet Tools > Manage Add-ons, disable all instances of Flash.

Regards - Charles

 

earlshire

Charles;

Thanks ever so much for your imput. I am sure that things are being narrowed down, but still unable to delete. Went to the web-site you gave and downloaded Move On Boot. There are no instructions, so I brought up the program and when it opened, clicked next. It then asked me to select the source file and so I entered "SwFlash.ocx" which was in the left hand column of search results for Flash.ocx, and then clicked next. Got a pop up saying in was an incorrect file name. So then I entered "C:\Program Files\Online Services\PeoplePC\IE\EN\SWFLASH.CAB ", which is the exact description showing in right hand column of search results, clicked next and got another popup saying "incorrect file name ". So, I just don't know what to do next.

 

HI earl,

Sorry to take so long in responding - very busy.

Don't open the program, instead navigate to the file, right click on it, and you'll see the move on boot right click context item - left click on that. The program then will pick up the file and try the deletion on next boot up.

Regards - Charles