W2K shutdown problem

Hello all,

I have installed w2k sp4 on a brand new machine here are the machine specs:


MSI KM4M mainboard
80 GB WD HDD
256 MB PC3200 DDR SDRAM
ATHLONXP 2600+ 333MHZ 512 KB cache With AMD fan
SONY 52X CD-ROM
Hewlet packard 5650 printer connected via USB
There is also a WASP barcode scanner connected to the PS2 keyboard port, in-line with the KB.
case is a TTGI 701 series with a 350 Watt power supply.

W2K Service pack 4 (Updates after SP installed)
norton systemworks 2003 (all up to date)
MemTurbo
No other system utilities running.

What is happening: The computer will run for hours on end. After a period of nonuse it will shut down automatically.
I have set the power profile in W2K to never shut anything down, not to enter sleep and not to hibernate(customers request). Yet it still shuts down. It only seems to do this after a period of nonuse...while using the computer it does not shutdown.

It is not rebooting just shutting down and powering the tower off.

It does not leave any kind of error log....it does not run a chkdisk on startup, as though it was properly shut down.

Note: When first bringing the computer up I installed the printer via a parrallel cable on LPT 1, as soon as I installed the printer driver and the test page began to print the computer would shut off in mid-print. Upon rebooting it would run a chkdsk etc. How I solved this problem was to use an updated driver from HP. I completely uninstalled the old driver, connected the computer via USB instead of parrallel cable. The printer then printed fine and the computer did not shut down during printing and was used for hours afterwards.

Any light that you all could shed on this for me would be a great help as I am at about my wits end!!

Thanks

 

The fact that you mention hibernate (assuming it's available in the power settings) indicates an ACPI capable machine. But even though it's new, there may have been a BIOS problem with power management that was fixed with a BIOS update.

Have you verified that you have the most recent version loaded?

If you do, I'd suggest setting the PC to hibernate and then after it has done so once, reboot and set it not to hibernate. May shake loose a stuck setting of some kind that way.

If that fails and the NIC has wake on lan as an option, you might try turning that on since it causes the PC not to be shut down quite as far as if it isn't enabled.

Otherwise, it is a puzzle.

 

Solved

First off thank you Newt and TonyT.....Sorry that it has taken me so long to post the results of this fiasco but here they are.


The computer was shutting down because the bios settings for shutting down when the CPU temp reached 60C was enabled. I disabled that and everything was fine.

Footnote: After that I was getting random blue screens the one I got mostly was IRQL_NOT_LESS_OR_EQUAL.

I thought that this was a problem with the modem that i had installed as it was the last piece of hardware.


It turns out that this error and many other BSOD were being caused by bad RAM...replaced the stick and everything seems fine just added this last part to hopefully help anyone else

 

Thanx for the update. Glad it's working for you now.