Windows Vista Vista Ultimate Crashing MS Office Products

I am trying to fix the problem of MS Office crashing when opening and working with either MS Word, Excel or Powerpoint files. I get the message (for example) "Microsoft Word has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I never get a notification.

The problem started with Office Professional 2007 and I thought Office was the problem. So, I uninstalled the software and installed Office Professional 2003, which I know from past experience runs fine. The problem continued with Office 2003.

I have searched for the error message and found nothing definitive. I've searched the Exception Code (c0000005) I tried deleting the Word Datakey (HKEY_CURRENT_USER\Software\Microsoft\Office\version number\Word\Data) and this did not work. I tried disabling Bluetooth feature and this did not work either.

I've done what I've read about and don't know what else to do other than reinstall Vista Ultimate. Has anyone encountered this before? If so is there a solution? I am a sole proprietor and this problem is really putting me in a bind.

The problem posting is below:
Problem signature
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 11.0.8169.0
Application Timestamp: 465f2a40
Fault Module Name: x2rpsAO.dll
Fault Module Version: 5048.300.0.0
Fault Module Timestamp: 4704fe38
Exception Code: c0000005
Exception Offset: 0001c252
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Extra information about the problem
LCID: 1033
Brand: Office11Crash
skulcid: 1033
Bucket ID: 579227560

Thanks!

 

Suggest installing clean office on clean vista first

There is hardly any program that is NOT going to occasionally be "not responding" with Home Premium or Ultimate, at least the 64-bit versions; even FreeCell sometimes does not respond. I have had several installs of Office Pro 2007 on the identical system with Home Premium as well as with a clean install of Ultimate, and the first nightmare I had was with the manual uninstall procedure. Aside from the issue of endless "retry "s on deleting the various msi files one by one, I must have deleted one too many or else not enough, because I ended up having to reinstall Windows.

The protocol that ended up with the best-functioning Office was to completely reinstall Windows, update the OS completely, then install Office and update Office completely. Save the service packs on an external HD and do all the updating you can BEFORE you install your AV/FW and connect to the internet. Now, quickly, install your imaging software or use Ultimate's built in back-up function, and make an image of your system while it is in perfect working order. Now install your AV/FW program and install your other programs, update everything, and make another image of that system. You never know which image you might have to revert to; it's not a question of if, but when.

The only problem I now have with Office is that I sometimes have to put a blank cd into the dvd drive in order to get it to update.

 

Philip:

I ran into a similar problem on XP. I finally identified that three of Microsoft's updates were causing Office (2003 in my case) to crash. After I removed them, it was OK again.