Windows Vista Vista debugging, missing symbols

Vista Home Premium, pre-installed
32 bit
Gateway GM5410E, purchased less than 2 weeks ago.
Processor: Intel Core 2 duo E6300
Memory: 2048 MB DDR2 duel channel
Vista home premium
Video: Intel graphics media accelerator x3000 with 256 MB, integrated

When the user turns on the slide show screen saver, or uses the filmstrip feature in Windows Photo gallery, BSOD, briefly & computer hangs.

Gateway tech support blamed Microsoft. The store from which the computer was purchased has an identical PC & monitor. The problem doesn't occur on their setup.

I downloaded the latest Windows debugging tool from Microsoft.
http://www.microsoft.com/whdc/devtoo...nstallx86.mspx

I downloaded the symbols packages from Microsoft, x86 retail & x86 checked
http://www.microsoft.com/whdc/devtoo...symbolpkg.mspx

I installed the symbols to c:\windows\symbols

This is the path I use in Windows debugger, for symbols.
SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols

I know that the report states that I don't have the correct symbols. However, I have the only symbols available. I suspect that the error message is incorrect.

I hope you can help me.

Sincerely,
WC

 

Hi,

I find a identical post at another forum and you've resolved the symbol problem.