Windows Vista Vista Crash

Hi I have a bit of a dilemma.

My brother-in-law who is Portuguese (the significance of this will be revealed) has an Asus laptop with Vista installed. He managed to obtain the about blank virus and asked me to look at it for him.

I have no experience of Vista but have played around quite a bit with XP pro so I said I'd take a look. I ran a spyware program and it detected infections. After clicking remove infections it flashed a window saying there had been a registry conflict and then promptly crashed.

Now it will not reboot. I have tried F8 and safe mood plus all the other commands. Problem is they are all in Portuguese. Told you the significance would be revealed. I have also tried the POST facility and it finds no problems. If I select boot as normal it starts to boot then defaults to a memory dump screen whereupon, after completion it suggests I contact a technician. It attempts to start CD-ROM when I put in the Recovery Disk that came with the laptop but then stops.

Can anyone help because after offering to help I really don't want to tell him that it will now not work at all.

 

Hi and welcome to the BBS,

You should be able to download the English manual/user for that model:
http://support.asus.com/default.aspx?SLanguage=en-us
It should have information about recovery.

Investigate if it has a recovery partition:

If you go to the section Troubleshooting > Technical Documents > Select Category > Notebooks, there are instructions for both methods (you may need to get your brother-in-law to translate what is on the screen).

Matt

 

Well thanks mattman for the response and the useful link. Fortunately I have been able to recover it now. I eventually managed to get into the BIOS and change the boot order. From then on it was a matter of using an XP OEM to repair the files then boot into safe mode in order to remove the malware.

After reboot all was well other than being a little sluggish. A 2nd restart cleaned that issue up.