1. You are viewing our forum as a guest. For full access please Register. WindowsBBS.com is completely free, paid for by advertisers and donations.

Windows Vista Vista BSOD: BugCheck 1000008E

Discussion in 'Legacy Windows' started by jwellyman, 2011/03/01.

  1. 2011/03/01
    jwellyman

    jwellyman Inactive Thread Starter

    Joined:
    2011/03/01
    Messages:
    3
    Likes Received:
    0
    Hey all:

    Having some issues with one of our computers. Can someone assist and help me in the right direction? Thanks in advance!


    Opened log file 'c:debuglog.txt'

    Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Users\jwellman\Desktop\minidump\Mini030111-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: C:\Windows;C:\Windows\system32;C:\Windows\system32\drivers
    Windows Server 2008/Windows Vista Kernel Version 6002 (Service Pack 2) MP (2 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 6002.18327.x86fre.vistasp2_gdr.101014-0432
    Machine Name:
    Kernel base = 0x82211000 PsLoadedModuleList = 0x82328c70
    Debug session time: Tue Mar 1 09:35:57.826 2011 (UTC - 6:00)
    System Uptime: 0 days 0:50:48.065
    Loading Kernel Symbols
    .

    Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
    Run !sym noisy before .reload to track down problems loading symbols.

    ..............................................................
    ................................................................
    ..............
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000008E, {c0000005, 987737c2, 8cfaec48, 0}

    Probably caused by : win32k.sys ( win32k!GreRestoreDC+9d )

    Followup: MachineOwner
    ---------

    0: kd> !analyze -v;r;kv;lmtn;.logclose;q
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 987737c2, The address that the exception occurred at
    Arg3: 8cfaec48, Trap Frame
    Arg4: 00000000

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

    FAULTING_IP:
    win32k!GreRestoreDC+9d
    987737c2 8b4118 mov eax,dword ptr [ecx+18h]

    TRAP_FRAME: 8cfaec48 -- (.trap 0xffffffff8cfaec48)
    .trap 0xffffffff8cfaec48
    ErrCode = 00000000
    eax=8cfaecfc ebx=00000000 ecx=fd05b008 edx=00000000 esi=0013009f edi=00000001
    eip=987737c2 esp=8cfaecbc ebp=8cfaed34 iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    win32k!GreRestoreDC+0x9d:
    987737c2 8b4118 mov eax,dword ptr [ecx+18h] ds:0023:fd05b020=00000200
    .trap
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

    BUGCHECK_STR: 0x8E

    PROCESS_NAME: Revit.exe

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 8225bc7a to 987737c2

    STACK_TEXT:
    8cfaed34 8225bc7a 38011715 00000002 0012faa8 win32k!GreRestoreDC+0x9d
    8cfaed34 771e5ca4 38011715 00000002 0012faa8 nt!KiFastCallEntry+0x12a
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0012faa8 00000000 00000000 00000000 00000000 0x771e5ca4


    STACK_COMMAND: kb

    FOLLOWUP_IP:
    win32k!GreRestoreDC+9d
    987737c2 8b4118 mov eax,dword ptr [ecx+18h]

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: win32k!GreRestoreDC+9d

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: win32k

    IMAGE_NAME: win32k.sys

    DEBUG_FLR_IMAGE_TIMESTAMP: 4d1de11f

    FAILURE_BUCKET_ID: 0x8E_win32k!GreRestoreDC+9d

    BUCKET_ID: 0x8E_win32k!GreRestoreDC+9d

    Followup: MachineOwner
    ---------

    eax=8cfaecfc ebx=00000000 ecx=fd05b008 edx=00000000 esi=0013009f edi=00000001
    eip=987737c2 esp=8cfaecbc ebp=8cfaed34 iopl=0 nv up ei pl zr na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
    win32k!GreRestoreDC+0x9d:
    987737c2 8b4118 mov eax,dword ptr [ecx+18h] ds:0023:fd05b020=00000200
    ChildEBP RetAddr Args to Child
    8cfaed34 8225bc7a 38011715 00000002 0012faa8 win32k!GreRestoreDC+0x9d (FPO: [Non-Fpo])
    8cfaed34 771e5ca4 38011715 00000002 0012faa8 nt!KiFastCallEntry+0x12a (FPO: [0,3] TrapFrame @ 8cfaed44)
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    0012faa8 00000000 00000000 00000000 00000000 0x771e5ca4
    start end module name
    8040f000 80416000 kdcom kdcom.dll Sat Apr 11 01:25:29 2009 (49E037D9)
    80416000 80486000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Apr 11 01:23:19 2009 (49E03757)
    80486000 80497000 PSHED PSHED.dll Sat Apr 11 01:25:32 2009 (49E037DC)
    80497000 8049f000 BOOTVID BOOTVID.dll Sat Jan 19 01:27:15 2008 (4791A653)
    8049f000 804e0000 CLFS CLFS.SYS Fri Apr 10 23:13:51 2009 (49E018FF)
    804e0000 805c0000 CI CI.dll Sat Apr 11 01:25:22 2009 (49E037D2)
    80600000 8067c000 Wdf01000 Wdf01000.sys Fri Jan 18 23:52:21 2008 (47919015)
    8067c000 80689000 WDFLDR WDFLDR.SYS Fri Jan 18 23:52:19 2008 (47919013)
    80689000 806cf000 acpi acpi.sys Fri Apr 10 23:19:03 2009 (49E01A37)
    806cf000 806d8000 WMILIB WMILIB.SYS Fri Jan 18 23:53:08 2008 (47919044)
    806d8000 806e0000 msisadrv msisadrv.sys Fri Jan 18 23:32:51 2008 (47918B83)
    806e0000 80707000 pci pci.sys Fri Apr 10 23:19:16 2009 (49E01A44)
    80707000 80716000 partmgr partmgr.sys Fri Apr 10 23:39:19 2009 (49E01EF7)
    80716000 80725000 volmgr volmgr.sys Fri Jan 18 23:49:51 2008 (47918F7F)
    80725000 8076f000 volmgrx volmgrx.sys Fri Apr 10 23:39:25 2009 (49E01EFD)
    8076f000 80776000 pciide pciide.sys Fri Apr 10 23:39:10 2009 (49E01EEE)
    80776000 80784000 PCIIDEX PCIIDEX.SYS Fri Apr 10 23:39:09 2009 (49E01EED)
    80784000 80794000 mountmgr mountmgr.sys Fri Jan 18 23:49:13 2008 (47918F59)
    80794000 8079c000 atapi atapi.sys Fri Apr 10 23:39:09 2009 (49E01EED)
    8079c000 807ba000 ataport ataport.SYS Fri Apr 10 23:39:10 2009 (49E01EEE)
    807ba000 807ec000 fltmgr fltmgr.sys Fri Apr 10 23:13:59 2009 (49E01907)
    807ec000 807fc000 fileinfo fileinfo.sys Fri Jan 18 23:34:27 2008 (47918BE3)
    80e06000 80e73000 HTTP HTTP.sys Sat Feb 20 14:53:31 2010 (4B804BCB)
    80e73000 80e90000 srvnet srvnet.sys Mon Sep 06 08:45:18 2010 (4C84F06E)
    80e90000 80ea9000 bowser bowser.sys Fri Jan 18 23:28:26 2008 (47918A7A)
    80ea9000 80ebe000 mpsdrv mpsdrv.sys Fri Jan 18 23:54:45 2008 (479190A5)
    80ebe000 80edf000 mrxdav mrxdav.sys Fri Apr 10 23:14:39 2009 (49E0192F)
    80edf000 80efe000 mrxsmb mrxsmb.sys Tue Feb 23 05:10:12 2010 (4B83B794)
    80efe000 80f37000 mrxsmb10 mrxsmb10.sys Tue Feb 23 05:10:17 2010 (4B83B799)
    80f37000 80f4f000 mrxsmb20 mrxsmb20.sys Tue Feb 23 05:10:12 2010 (4B83B794)
    80f4f000 80f77000 srv2 srv2.sys Mon Sep 06 08:45:21 2010 (4C84F071)
    80f77000 80fc5000 srv srv.sys Mon Sep 06 08:45:36 2010 (4C84F080)
    80fc5000 80fcc000 parvdm parvdm.sys Fri Jan 18 23:49:28 2008 (47918F68)
    81201000 812df000 peauth peauth.sys Mon Oct 23 03:55:32 2006 (453C8384)
    812df000 812e9000 secdrv secdrv.SYS Wed Sep 13 08:18:32 2006 (45080528)
    812e9000 812f5000 tcpipreg tcpipreg.sys Tue Dec 08 11:26:18 2009 (4B1E8C3A)
    812f5000 81309580 WUDFRd WUDFRd.sys Fri Jan 18 23:53:04 2008 (47919040)
    8130a000 8131c000 WUDFPf WUDFPf.sys Fri Jan 18 23:52:49 2008 (47919031)
    8131c000 81325000 asyncmac asyncmac.sys Fri Jan 18 23:56:29 2008 (4791910D)
    81325000 81330000 tdtcp tdtcp.sys Sat Jan 19 00:01:08 2008 (47919224)
    81330000 8133c000 tssecsrv tssecsrv.sys Sat Jan 19 00:01:15 2008 (4791922B)
    8133c000 8136f000 RDPWD RDPWD.SYS Fri Apr 10 23:51:22 2009 (49E021CA)
    8136f000 81385000 cdfs cdfs.sys Fri Jan 18 23:28:02 2008 (47918A62)
    82211000 825cb000 nt ntkrpamp.exe Thu Oct 14 09:16:54 2010 (4CB710D6)
    825cb000 825fe000 hal halmacpi.dll Fri Apr 10 23:13:13 2009 (49E018D9)
    8aa01000 8aa72000 ksecdd ksecdd.sys Mon Jun 15 07:48:53 2009 (4A364335)
    8aa72000 8ab7d000 ndis ndis.sys Fri Apr 10 23:45:52 2009 (49E02080)
    8ab7d000 8aba8000 msrpc msrpc.sys Fri Apr 10 23:37:32 2009 (49E01E8C)
    8aba8000 8abe3000 NETIO NETIO.SYS Fri Apr 10 23:46:21 2009 (49E0209D)
    8ac09000 8acf3000 tcpip tcpip.sys Wed Jun 16 08:45:41 2010 (4C18D585)
    8acf3000 8ad0e000 fwpkclnt fwpkclnt.sys Fri Apr 10 23:45:42 2009 (49E02076)
    8ad0e000 8adae000 dxgkrnl dxgkrnl.sys Thu Jan 20 07:50:57 2011 (4D383DC1)
    8adae000 8adc2000 raspptp raspptp.sys Fri Jan 18 23:56:34 2008 (47919112)
    8adc2000 8add7000 rassstp rassstp.sys Fri Apr 10 23:46:40 2009 (49E020B0)
    8ae01000 8af11000 Ntfs Ntfs.sys Fri Apr 10 23:14:34 2009 (49E0192A)
    8af11000 8af4a000 volsnap volsnap.sys Fri Apr 10 23:39:37 2009 (49E01F09)
    8af4a000 8af52000 spldr spldr.sys Thu Jun 21 19:29:17 2007 (467B17DD)
    8af52000 8af61000 mup mup.sys Fri Apr 10 23:14:12 2009 (49E01914)
    8af61000 8af88000 ecache ecache.sys Fri Apr 10 23:40:12 2009 (49E01F2C)
    8af88000 8af99000 disk disk.sys Fri Apr 10 23:39:14 2009 (49E01EF2)
    8af99000 8afba000 CLASSPNP CLASSPNP.SYS Fri Apr 10 23:39:05 2009 (49E01EE9)
    8afba000 8afc3000 crcdisk crcdisk.sys Fri Jan 18 23:50:29 2008 (47918FA5)
    8afe3000 8afee000 tunnel tunnel.sys Thu Feb 18 05:28:13 2010 (4B7D244D)
    8afee000 8affd000 intelppm intelppm.sys Fri Jan 18 23:27:20 2008 (47918A38)
    8f40b000 8fd7bd20 nvlddmkm nvlddmkm.sys Wed Jun 10 09:17:13 2009 (4A2FC069)
    8fd7c000 8fd7d080 nvBridge nvBridge.kmd Wed Jun 10 08:38:05 2009 (4A2FB73D)
    8fd7e000 8fd8a000 watchdog watchdog.sys Fri Apr 10 23:22:43 2009 (49E01B13)
    8fd8a000 8fd95000 usbuhci usbuhci.sys Fri Jan 18 23:53:20 2008 (47919050)
    8fd95000 8fdd3000 USBPORT USBPORT.SYS Fri Apr 10 23:42:55 2009 (49E01FCF)
    8fdd3000 8fde2000 usbehci usbehci.sys Fri Apr 10 23:42:52 2009 (49E01FCC)
    8fde2000 8fdf1000 raspppoe raspppoe.sys Fri Apr 10 23:46:30 2009 (49E020A6)
    8fe0d000 8fe9a000 HDAudBus HDAudBus.sys Fri Apr 10 23:42:41 2009 (49E01FC1)
    8fe9a000 8feb2000 cdrom cdrom.sys Fri Apr 10 23:39:17 2009 (49E01EF5)
    8feb2000 8fed6000 Rtlh86 Rtlh86.sys Mon Nov 10 06:25:58 2008 (49182856)
    8fed6000 8fee1000 fdc fdc.sys Fri Jan 18 23:49:37 2008 (47918F71)
    8fee1000 8fefb000 serial serial.sys Fri Jan 18 23:49:34 2008 (47918F6E)
    8fefb000 8ff05000 serenum serenum.sys Fri Jan 18 23:49:29 2008 (47918F69)
    8ff05000 8ff1d000 parport parport.sys Fri Jan 18 23:49:32 2008 (47918F6C)
    8ff1d000 8ff30000 i8042prt i8042prt.sys Fri Jan 18 23:49:17 2008 (47918F5D)
    8ff30000 8ff3b000 kbdclass kbdclass.sys Fri Jan 18 23:49:14 2008 (47918F5A)
    8ff3b000 8ff6a000 msiscsi msiscsi.sys Fri Apr 10 23:40:07 2009 (49E01F27)
    8ff6a000 8ffab000 storport storport.sys Fri Apr 10 23:39:19 2009 (49E01EF7)
    8ffab000 8ffb6000 TDI TDI.SYS Fri Jan 18 23:57:10 2008 (47919136)
    8ffb6000 8ffcd000 rasl2tp rasl2tp.sys Fri Jan 18 23:56:33 2008 (47919111)
    8ffcd000 8ffd8000 ndistapi ndistapi.sys Fri Jan 18 23:56:24 2008 (47919108)
    8ffd8000 8fffb000 ndiswan ndiswan.sys Fri Apr 10 23:46:31 2009 (49E020A7)
    90205000 9028e000 rdpdr rdpdr.sys Fri Apr 10 23:52:32 2009 (49E02210)
    9028e000 9029e000 termdd termdd.sys Fri Apr 10 23:51:14 2009 (49E021C2)
    9029e000 902a9000 mouclass mouclass.sys Fri Jan 18 23:49:14 2008 (47918F5A)
    902a9000 902aa380 swenum swenum.sys Fri Jan 18 23:49:20 2008 (47918F60)
    902ab000 902d5000 ks ks.sys Fri Apr 10 23:38:47 2009 (49E01ED7)
    902d5000 902df000 mssmbios mssmbios.sys Fri Jan 18 23:32:55 2008 (47918B87)
    902df000 902ec000 umbus umbus.sys Fri Jan 18 23:53:40 2008 (47919064)
    902ec000 90321000 usbhub usbhub.sys Fri Apr 10 23:43:14 2009 (49E01FE2)
    90321000 9032b000 flpydisk flpydisk.sys Fri Jan 18 23:49:37 2008 (47918F71)
    9032b000 9033c000 NDProxy NDProxy.SYS Fri Jan 18 23:56:28 2008 (4791910C)
    9033c000 9036e000 netbt netbt.sys Fri Apr 10 23:45:35 2009 (49E0206F)
    9036e000 90384000 pacer pacer.sys Fri Apr 10 23:45:51 2009 (49E0207F)
    90384000 90392000 netbios netbios.sys Fri Jan 18 23:55:45 2008 (479190E1)
    90392000 903a5000 wanarp wanarp.sys Fri Jan 18 23:56:31 2008 (4791910F)
    903a5000 903e1000 rdbss rdbss.sys Fri Apr 10 23:14:26 2009 (49E01922)
    903e1000 903eb000 nsiproxy nsiproxy.sys Fri Jan 18 23:55:50 2008 (479190E6)
    90409000 9063d7c0 RTKVHDA RTKVHDA.sys Tue Jan 20 00:10:46 2009 (49756AE6)
    9063e000 9066b000 portcls portcls.sys Fri Apr 10 23:42:48 2009 (49E01FC8)
    9066b000 90690000 drmk drmk.sys Sat Jan 19 00:53:02 2008 (47919E4E)
    90690000 90699000 hidusb hidusb.sys Fri Apr 10 23:42:48 2009 (49E01FC8)
    90699000 906a9000 HIDCLASS HIDCLASS.SYS Fri Apr 10 23:42:47 2009 (49E01FC7)
    906a9000 906af380 HIDPARSE HIDPARSE.SYS Fri Jan 18 23:53:16 2008 (4791904C)
    906b0000 906b1700 USBD USBD.SYS Fri Jan 18 23:53:17 2008 (4791904D)
    906b2000 906c7000 USBSTOR USBSTOR.SYS Fri Apr 10 23:42:55 2009 (49E01FCF)
    906c7000 906cf000 mouhid mouhid.sys Fri Jan 18 23:49:16 2008 (47918F5C)
    906cf000 906d8000 Fs_Rec Fs_Rec.SYS Fri Jan 18 23:27:57 2008 (47918A5D)
    906d8000 906df000 Null Null.SYS Fri Jan 18 23:49:12 2008 (47918F58)
    906df000 906e6000 Beep Beep.SYS Fri Jan 18 23:49:10 2008 (47918F56)
    906e6000 906fb900 SBREdrv SBREdrv.sys Tue Oct 13 04:19:52 2009 (4AD44638)
    906fc000 90708000 vga vga.sys Fri Jan 18 23:52:06 2008 (47919006)
    90708000 90729000 VIDEOPRT VIDEOPRT.SYS Fri Jan 18 23:52:10 2008 (4791900A)
    90729000 90731000 RDPCDD RDPCDD.sys Sat Jan 19 00:01:08 2008 (47919224)
    90731000 90739000 rdpencdd rdpencdd.sys Sat Jan 19 00:01:09 2008 (47919225)
    90739000 90744000 Msfs Msfs.SYS Fri Jan 18 23:28:08 2008 (47918A68)
    90744000 90752000 Npfs Npfs.SYS Fri Apr 10 23:14:01 2009 (49E01909)
    90752000 9075b000 rasacd rasacd.sys Fri Jan 18 23:56:31 2008 (4791910F)
    9075b000 90771000 tdx tdx.sys Fri Apr 10 23:45:56 2009 (49E02084)
    90771000 907a1500 sbtis sbtis.sys Thu Mar 11 10:58:49 2010 (4B992149)
    907a2000 907b6000 smb smb.sys Fri Apr 10 23:45:22 2009 (49E02062)
    907b6000 907fe000 afd afd.sys Fri Apr 10 23:47:01 2009 (49E020C5)
    90803000 9085e000 csc csc.sys Fri Apr 10 23:14:49 2009 (49E01939)
    9085e000 90875000 dfsc dfsc.sys Fri Apr 10 23:14:12 2009 (49E01914)
    90875000 9089d000 fastfat fastfat.SYS Fri Apr 10 23:13:52 2009 (49E01900)
    9089d000 908aa000 crashdmp crashdmp.sys Fri Apr 10 23:39:12 2009 (49E01EF0)
    908aa000 908b5000 dump_dumpata dump_dumpata.sys Fri Apr 10 23:39:09 2009 (49E01EED)
    908b5000 908bd000 dump_atapi dump_atapi.sys Fri Apr 10 23:39:09 2009 (49E01EED)
    908bd000 908c7000 Dxapi Dxapi.sys Fri Jan 18 23:36:12 2008 (47918C4C)
    908c7000 908d6000 monitor monitor.sys Fri Jan 18 23:52:19 2008 (47919013)
    908d6000 908f1000 luafv luafv.sys Fri Jan 18 23:30:35 2008 (47918AFB)
    908f1000 90900600 sbapifs sbapifs.sys Sun Jan 03 03:47:49 2010 (4B4067C5)
    90901000 909b1000 spsys spsys.sys Tue Mar 10 12:10:28 2009 (49B69F04)
    909b1000 909c1000 lltdio lltdio.sys Fri Jan 18 23:55:03 2008 (479190B7)
    909c1000 909d4000 rspndr rspndr.sys Fri Jan 18 23:55:03 2008 (479190B7)
    986c0000 988c3000 win32k win32k.sys Fri Dec 31 07:56:47 2010 (4D1DE11F)
    988e0000 988e9000 TSDDD TSDDD.dll unavailable (00000000)
    98900000 9890e000 cdd cdd.dll Thu Jan 20 10:08:15 2011 (4D385DEF)

    Unloaded modules:
    8afc3000 8afd0000 crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000D000
    8afd0000 8afdb000 dump_ataport
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 0000B000
    8afdb000 8afe3000 dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    ImageSize: 00008000
    Closing open log file c:debuglog.txt
     
  2. 2011/03/02
    mattman

    mattman Inactive Alumni

    Joined:
    2002/06/10
    Messages:
    8,198
    Likes Received:
    63
    I check the major processes involved, for example see this line
    "PROCESS_NAME: Revit.exe "

    Try uninstalling and reinstalling Autodesk Revit.

    How often has it happened? It could be a one-off glitch. Check more dump files, is the Revit or Autodesk program mentioned regularly?

    Matt
     

  3. to hide this advert.

  4. 2011/03/02
    jwellyman

    jwellyman Inactive Thread Starter

    Joined:
    2011/03/01
    Messages:
    3
    Likes Received:
    0
    Hello Matt and thank you. Yes this issue happens to this user about 1/week, and yes it's while she is working in Revit. All dumps are similar. We have 20 or so users on the same software and same hardware. Crashing of the program is somewhat 'normal', but BSOD is not typical. I was thinking it was related to Revit and some other issue with either RAM or driver. I was going to try upgrading the video driver but before I did wanted to see if there's something in the dump that could point to the exact problem.
     
  5. 2011/03/02
    Steve R Jones

    Steve R Jones SuperGeek Staff

    Joined:
    2001/12/30
    Messages:
    12,315
    Likes Received:
    252
  6. 2011/03/02
    jwellyman

    jwellyman Inactive Thread Starter

    Joined:
    2011/03/01
    Messages:
    3
    Likes Received:
    0
    Thanks! What an easy tool to use, but, I don't really know what I'm looking at, so I'm posting the results from 4 of the minidumps created by this program here.


    ==================================================
    Dump File : Mini030111-01.dmp
    Crash Time : 3/1/2011 9:36:51 AM
    Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
    Bug Check Code : 0x1000008e
    Parameter 1 : 0xc0000005
    Parameter 2 : 0x987737c2
    Parameter 3 : 0x8cfaec48
    Parameter 4 : 0x00000000
    Caused By Driver : win32k.sys
    Caused By Address : win32k.sys+b37c2
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Users\jwellman\Desktop\Desktop Files\debugwiz\jenna\Mini030111-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 154,576
    ==================================================

    ==================================================
    Dump File : Mini022611-01.dmp
    Crash Time : 2/26/2011 10:26:34 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 0x00000221
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000001
    Parameter 4 : 0x822a18be
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+4dfd9
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Users\jwellman\Desktop\Desktop Files\debugwiz\jenna\Mini022611-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 145,408
    ==================================================

    ==================================================
    Dump File : Mini022011-01.dmp
    Crash Time : 2/20/2011 10:22:14 PM
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 0x00005003
    Parameter 2 : 0x8b000000
    Parameter 3 : 0x0001f929
    Parameter 4 : 0x09b14201
    Caused By Driver : hal.dll
    Caused By Address : hal.dll+770c
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Users\jwellman\Desktop\Desktop Files\debugwiz\jenna\Mini022011-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 145,792
    ==================================================

    ==================================================
    Dump File : Mini021511-01.dmp
    Crash Time : 2/15/2011 1:08:43 PM
    Bug Check String : MEMORY_MANAGEMENT
    Bug Check Code : 0x0000001a
    Parameter 1 : 0x00003451
    Parameter 2 : 0xc04d5e78
    Parameter 3 : 0x857947d8
    Parameter 4 : 0x00000000
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+cdb3f
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : 32-bit
    Computer Name :
    Full Path : C:\Users\jwellman\Desktop\Desktop Files\debugwiz\jenna\Mini021511-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 6002
    Dump File Size : 154,808
    ==================================================
     
  7. 2011/03/02
    Admin.

    Admin. Administrator Administrator Staff

    Joined:
    2001/12/30
    Messages:
    6,687
    Likes Received:
    107
    Steve, you can see from this how useless BlueScreenView (BSV) is.

    Only from the first dump you can see which is actually causing the problem, while BSV just shows:
    But our own tools will show you:

     

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.