Videos display only green screen

My wife's hp 23=h150z All-in-one has a problem with video display. When it is first booted, videos display normally; in fact the quality is very good. After running for a while, all videos become blank and green. This happens most notably with Facebook (because that is what she uses the most), but also with any other video display I tried.

When a video comes up in Facebook, the cover picture displays, then turns green even before she tries to play it. The audio is fine.

The most common solution online (including Microsoft help) is to use 'software rendering instead of GPU rendering'. I have tried this, and it didn't work. The only thing that works reliably is to reboot. This is a pain and also does not work for long.

She has Windows 8.1, 64 bit, and all drivers are up to date. I have spent all afternoon on the phone with hp without a solution. Does anyone here have an idea?

 

I think I have done this before. When I just looked now, the Flash Settings box did not give the 'use hardware acceleration' option.

Also, some other videos that used html (I think that is what it said) did display properly.

 

Browser

She uses IE but it also happens with Chrome.

 

The last I looked, it wasn't there. Would Windows 10 potentially fix this problem?

 

No. If the OS is corrupt - it will migrate corrupt. You should endeavour to fix any problems first before the Upgrade and ensure all MS updates are currently installed. Neil.

 

I just installed it....will have to wait and see if it helps. Thanks for the heads up.

 

maybe solved, but another problem

I updated about 10 days ago. I haven't heard her complain about the green screen since, but I want to wait longer before saying it is gone for good.

Today she tried to look at some new photographs but many, if not most, just showed up as black. I can see them from my computer normally. I suppose I should recheck the driver update! Even though we both are using Windows 8.1, her display is different than mine.