Verizon... please read and respond..much appreciated.

Time to vent......here goes. On July 7th I called verizon to sign up for a bundle package of phone, dsl, direct tv. I have 2 phone lines one with dsl connected to a line and 1 without so I got rid of one line and put dsl on my other line thus eliminating 1 line. The direct tv guy came on Monday the 11th and the dsl switch comes on Thur. the 14th. The phone guys ger here on Thur and ask me where the jack going that I need installed so I replied I don't know where you get that info cause that's not what I what done so I told them what I needed and they did it no problem.

With this new bundle package with dsl speed is to increase from 768 KB to 3 Meg. So after the change I am getting speeds of 32 KB. So I called verizon and explained to them the situation that day and they said that there was something they needed to do at the central office and that it would take a couple of hours which was at 2:30 I was told this. So at 6:30 I rebooted my router, modem , PC to get me new speed to no avail. I call them at 7 and explained the situation and they say to me the conversion hasn't completed yet and it will be done by friday morning when I wake up so I say no problem.

Friday rolls around and I wake up to reboot everything still no speed increase so I call verizon again and talked to a tech support supervisor and she tells me the conversion should be complete by 2:00 and I may have to have have a tech come out to the house causing me to call in sick. 2:00 rolls around still no speed increase so I call verizon again and talked to a sup and they say a tech will be out to the house before 7:00, does one show up, no so I call back verizon again to talk to a sup and they said there is nothing they could do because they close at 7:00 so I start screaming at this person saying I am getting ******* so they end up calling there central office on the west coast because they where still open. So someone on the WC calls me back at 8:00 PM saying she try to get someone to come out on Sat morning but she's not in until 7 AM WC time which would be 10 Am my time and she would call me 1st thing when she got in on Sat. so it's 10:15 my time, does she call at all, hell no, does a techie show up all weekend, hell no.

Monday rolls around so I expect to see a techie 1st thing in the morning to no avail. I call up verizon again to explain the situation to a sup that i was ****** off because I had to call in sick again to wait around for them a-holes. they tell me someone will be out between 10-5. Do they show up hell no. I have them call the central office at 5 and they send someone out at 7:30 PM saying that there was a communication problem with the phone line not a dsl problem and that the need to replace a part so they guy shuts my phone off all night because there was something that the central office needs to do and that I should be up and running with new speed by 10:00 today.

I wake up today reboot everything expecting new speed, do I have it hell no so I call up bitching to them again this morning with them telling me a techie needs to fix the problem with the line that the supposedly fixed last night. At this point I am totally bull **** with verizon and screamed at them. After getting off the phone with them I went to my local verizon office and ran into one of there techies and explained to them my problem so he calls his foreman and explain to them how i am getting ******* around so the techie calls my local foreman of my town to tell me whats going on via voice mail. He tells me to expect a call from the foreman within an hour and if I don't hear from him to call the foreman myself, which I did and I get his voicemail as well. I then call verizon again and get a supervisor on the line to explain the situation so they call the foreman of the techie who was here last night to find out what the guy did. The supervisor then calls me back saying the got in touch with the techie and will send a guy out to check on the line again and that I didn't need to be home. So I go out for a couple of hours and get home hoping to see a speed increase, do I get it, hell no. I now call back verizon supervisor to explain the situation and they tell me a tech was there but there was no one to let him in and I said WHAT, you a-holes told me I didn't have to be and that they will send some one out tonight. Did he ever show up, hell no.

I call the Sup again and explained the situation and said more than likely they won't show up tonight and they'll more than likely show up in the morning. I am at my wits end with these a-holes and don't know what else do and am looking for some advise from you guys on what else to do? Yes, I already told them I would cancel my service multiple times but they don't seem to care.

What can I do? I appreciate any help.

 

Sportsaholic: You've certainly been put through the wringer, that's for sure. I've never used Verizon, so have no personal experience with them, but here are a couple thoughts.

First, if you got a case number during your numerous phone exchanges, write to Verizon's customer relations department, mentioning your case number and relating the terrible service you've received. Try to get to the highest level in the company you can. If a high-ranking officer reads your letter, he/she will most likely send some orders downstream to resolve your case super pronto. You may receive some special rate or complimentary service as a well-deserved public relations gesture. But ditch the name-calling. Let them imagine how angry you must be; you don't have to scream at them for them to understand that.

Second, you don't say where you live, but if it's anywhere near a large town or a city that has at least one TV station, it's likely the station has a news department person who takes complaints from people like you and helps them get satisfactory service. The bad PR Verizon will get from this will also likely get you some very rapid results. If no TV station, how about a radio station? Same thing.

 

thanks for the response bobbo. Good advice. I think the better business bureau as well might do the trick. Looking for other opinions as well.

 

Actually that's great service - its still 3+ weeks until your first call.

 

Well... if it were me, I would call their business office and cancel my account. After all... do you really want to give money to a disreputable company like Verizon? Then I would write a snail mail to their head office in which I would outline why I canceled my account and why I will never renew it. I would also tell them that word of mouth is the best advertiser and that I intended to share my bad experience with Verizon to all my family, friends and online acquaintances. In other words, I would hit them where they would actually feel it: in the pocket book. I'd then call another ISP and go from there. In fact, I did something similar to this when my wife and I dumped Verizon back a couple of years ago and made the jump to cable. We're happy we did.