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Resolved User Account Link Doesn't Work

Discussion in 'Windows XP' started by Evan Omo, 2006/09/15.

  1. 2006/09/15
    Evan Omo

    Evan Omo Computer Support Technician Staff Thread Starter

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    Hello,
    I am having another probelm with my computer after I log on to it. If I go into Control Panel then User Accounts, I click on the User Account link and nothing happens. :( I have booted into safe mode and tried it again and that didn't work either. I have tried all the User Account links in the OS and still the User Account Window showing the accounts doesn't show up. :mad:

    I would greatly appreciate any help on how to resolve this issue. Thanks! :)
     
    Evan Omo,
    #1
  2. 2006/09/15
    Bill Castner

    Bill Castner Inactive

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    Are you in a Domain?
    Are you the local Administrator?
    What happens if you: Start, Run, control nusrmgr.cpl
     
    Bill Castner,
    #2


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  4. 2006/09/15
    Evan Omo

    Evan Omo Computer Support Technician Staff Thread Starter

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    Hello Bill, My computer is Windows XP Professional Service Pack 2 and I am not on a network or domain and I am the local Administrator. Like I said before the user account link in control panel doesn't work but I will try that run command that you posted and see if I can get into user accounts. :)
     
    Evan Omo,
    #3
  5. 2006/09/17
    Evan Omo

    Evan Omo Computer Support Technician Staff Thread Starter

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    Hello everyone,
    I tried that run command for User Accounts and it didn't work :( I have tried all the User Account links in the OS and none of them work. I can't change my picture, change my password, delete any accounts or create any new accounts because I can't get into User Accounts. :mad:

    Any further help on this issue would be greatly appreciated. :)
     
    Last edited: 2006/09/17
    Evan Omo,
    #4
  6. 2006/09/17
    Bill Castner

    Bill Castner Inactive

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    It would help if you stated exactly what happens when you try. Nothing? An error message? XP restarts?

    Reset permissions, reboot and test again:
    http://support.microsoft.com/default.aspx?scid=kb;EN-US;313222

    Then try:

    Start button, Run, control userpasswords2

    What happens?
    Note: When you "Run" control either the command is exactly right or nothing happens.
     
    Last edited: 2006/09/17
    Bill Castner,
    #5
  7. 2006/09/17
    Evan Omo

    Evan Omo Computer Support Technician Staff Thread Starter

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    Hello Bill,
    I used the run command that you told me and it worked and I was able to reset the administrator passord. I then logged in as the Admin and I was able to get into user accounts. :) So I logged off and I went into my account, but when I tried to go into User accounts in the control panel nothing happens. I click on the link multiple times but nothing happens. :( So the bottom line is that I am able to access User Accounts from the Admin account only. None of the other User Accounts can access it. :mad: I really am baffled on why this is occuring. :confused:
     
    Last edited: 2006/09/17
    Evan Omo,
    #6
  8. 2006/09/17
    Bill Castner

    Bill Castner Inactive

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    Bill Castner,
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  9. 2006/09/17
    Evan Omo

    Evan Omo Computer Support Technician Staff Thread Starter

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    Hi again Bill,
    I greatly appreciate all of the advice you are giving me. :) It turns out that my moms computer is having the same problem as mine lol. :eek: Are you sure resetting the security settings will fix the problem? :rolleyes: I just hope my computer doesn't get worse because of resetting my security settings to there defaults lol. Anyway, I am still baffled on why the User Account link doesn't respond when I click on it but I can access the User Account through the Admin account. :confused:
     
    Last edited: 2006/09/17
    Evan Omo,
    #8
  10. 2006/09/18
    Bill Castner

    Bill Castner Inactive

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    Why would re-setting your computer to its default permissions state make your problem worse?

    If you fear a virus or worm, try at least two on-line Antivirus scans: http://www.mvps.org/sramesh2k/Scanners.htm ; on your Mom's computer do two different on-line antivirus scans. So that between the two affected workstations the equivalent of four scans are done.
     
    Bill Castner,
    #9
  11. 2006/09/18
    Evan Omo

    Evan Omo Computer Support Technician Staff Thread Starter

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    I will scan my computer for possible malware, I will reset my security settings to their defaults and I will use the Windows Hive Cleanup Service and see if that will correct that Startup error and the broken User Account link. :)
     
    Evan Omo,
    #10

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