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USB mass storage devices and XP Pro

Discussion in 'Windows XP' started by kelraie, 2005/01/20.

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  1. 2005/01/20
    kelraie

    kelraie Inactive Thread Starter

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    Hello

    I am having an issue with my XP Pro machine not recognizing external USB hard drives. I looked around the MS KB and found some articles around but not exactly on that issue. Anyone knows how to resolve that? Is it a matter of installing a new SP?

    Thanks
    Khaled
     
    kelraie,
    #1
  2. 2005/01/20
    PeteC

    PeteC SuperGeek Staff

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    My first thought would be to go into Device Manager and remove all the USB hubs and controllers ( Right Click on item > Properties > Remove), reboot and let Windows find them again. Then hitch up the USB drive and see if it is recognised.
     
    PeteC,
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  4. 2005/01/21
    kelraie

    kelraie Inactive Thread Starter

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    Still no go...
    K.
     
    kelraie,
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  5. 2005/01/21
    TonyT

    TonyT SuperGeek Staff

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    Have you tries Add New Hardware via control panel? This method will result in windows telling you that the device is detected, installed drivers & ready to go, OR it will let you know that it needs drivers for it.

    A possible cause of this issue is using a usb 2.0 device in a usb 1.1 port. make sure you have usb 2.0 ports on the computer. If not, go out and get a usb 2.0 PCI card for about 15 bucks, usually comes w/ 2-4 ports.
     
    TonyT,
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