Resolved Unreadable emails

I have been using Windows Live Mail for some time without any problems.
However, when I receive emails from Pinnacle/Avid supposedly containing unlock codes for some of their software add-ons, I see a what appears to be rubbish. It is a mixture of the characters &#0 with a few extra characters mixed in, which are probably the unlock codes.
Pinnacle/Avid cannot help, stating that this problem does not occur with webmail e.g Gmail and Yahoo.

When I uploaded one of the problem emails to their site as an attachment to a mail I was sending them, the problem email appeared to become readable.

It would appear to be a coding problem.
Any ideas?

Thanks
Geoff

 

First off, I'd ask them to send the emails in plain text that'll at least let you see the unlock codes.

Secondly, if it's only their emails that are causing the problem I'd ask them to look a little closer at the format they are sending in.

Can you post the header of an example email (obviously disguising any private info -email/ip addresses etc.)?

 

Thank You, I will do that later

 

This is a header from one of the problem emails.
As suggested, I have used XXXX and YYYY to diguise my email address.
****************

Return-path: <updateprofile@avid.com>
Envelope-to: geoff@XXXX.plus.com
Delivery-date: Thu, 07 Jul 2011 21:06:02 +0100
Received: from [z.z.z.z] (helo=mx.pcl-ipin01.plus.net)
by inmx21.plus.net with esmtp (PlusNet MXCore v2.00) id 1Qeupm-0002p8-Hq
for geoff@XXXX.plus.com; Thu, 07 Jul 2011 21:06:02 +0100
Received-SPF: None identity=pra; client-ip=z.z.z.z;
receiver=mx.pcl-ipin01.plus.net;
envelope-from= "updateprofile@avid.com ";
x-sender= "updateprofile@avid.com ";
x-conformance=sidf_compatible
Received-SPF: None identity=mailfrom; client-ip=z.z.z.z;
receiver=mx.pcl-ipin01.plus.net;
envelope-from= "updateprofile@avid.com ";
x-sender= "updateprofile@avid.com ";
x-conformance=sidf_compatible
Received-SPF: None identity=helo; client-ip=z.z.z.z;
receiver=mx.pcl-ipin01.plus.net;
envelope-from= "updateprofile@avid.com ";
x-sender= "postmaster@mail180.messagelabs.com ";
x-conformance=sidf_compatible
X-SBRS: 4.5
X-IronPort-Anti-Spam-Filtered: true
X-IronPort-Anti-Spam-Result: Ap0AAGMQFk5VnoszkWdsb2JhbABUpkhuFAEBAQEJCwsHFAUgiH3CWoY4BJdMi1c
X-IronPort-AV: E=McAfee;i= "5400,1158,6400 "; a= "570950260 "
X-IronPort-AV: E=Sophos;i= "4.65,495,1304290800 ";
d= "scan'208 ";a= "570950260 "
Received: from mail180.messagelabs.com (z.z.z.z)
by mx.pcl-ipin01.plus.net with ESMTP; 07 Jul 2011 21:06:02 +0100
X-VirusChecked: Checked
X-Env-Sender: updateprofile@avid.com
X-Msg-Ref: server-10.tower-180.messagelabs.com!1310069157!64499829!1
X-StarScan-Version: 6.2.17; banners=.,-,-
X-Originating-IP: [z.z.z.z]
Received: (qmail 7245 invoked from network); 7 Jul 2011 20:05:58 -0000
Received: from posties2.theiet.org (HELO postie2.theiet.org) (93.91.24.101)
by server-10.tower-180.messagelabs.com with DHE-RSA-AES256-SHA encrypted SMTP; 7 Jul 2011 20:05:58 -0000
Received: from mail178.messagelabs.com (mail178.messagelabs.com [85.158.139.19])
by postie2.theiet.org (Switch-3.3.0/Switch-3.3.0) with SMTP id p67KGnWc015559
for <g.hill@iee.org>; Thu, 7 Jul 2011 21:16:49 +0100
X-VirusChecked: Checked
X-Env-Sender: updateprofile@avid.com
X-Msg-Ref: server-3.tower-178.messagelabs.com!1310069155!59345972!1
X-StarScan-Version: 6.2.17; banners=-,-,-
X-Originating-IP:
X-SpamReason: No, hits=2.0 required=7.0 tests=MIME_BASE64_TEXT
Received: (qmail 11261 invoked from network); 7 Jul 2011 20:05:56 -0000
Received: from exprod5og107.obsmtp.com (HELO exprod5og107.obsmtp.com)
by server-3.tower-178.messagelabs.com with SMTP; 7 Jul 2011 20:05:56 -0000
Received: from mailgw1.avid.com ([209.202.150.65]) by exprod5ob107.postini.com ([) with SMTP
ID DSNKThYRpoM8mmeX/2URMIWV250NaiEBTqAd@postini.com; Thu, 07 Jul 2011 13:05:59 PDT
Received: from avid-appsprd02 ([10.31.82.64]) by mailgw1.avid.com with Microsoft SMTPSVC(6.0.3790.4675);
Thu, 7 Jul 2011 16:05:12 -0400
MIME-Version: 1.0
From: updateprofile@avid.com
To: g.hill@YYYY
Date: 7 Jul 2011 16:05:12 -0400
Content-Type: text/plain; charset=utf-32
Content-Transfer-Encoding: base64
Message-ID: <WAL-MAILGWLiIW7lJDo00036144@mailgw1.avid.com>
X-OriginalArrivalTime: 07 Jul 2011 20:05:12.0204 (UTC) FILETIME=[2DE2ACC0:01CC3CE1]
X-PN-Virus-Filtered: by PlusNet MXCore (v5.00)
X-PN-Spam-Filtered: by PlusNet MXCore (v5.00)
Subject: Activation Keys For Your Avid Product
X-Antivirus: AVG for E-mail 10.0.1388 [1516/3749]
X-AVG-ID: ID1C047A45-4EBE627F

 

You've left IP addresses visible though

This section was all that I required, please edit your earlier post to protect the innocent

I'm kinda busy right now but I'll reply later once I've had a chance to look at things.

Did they agree to send you plain text emails?

 

I have not asked them, the emails are computer generated.

 

Thanks for your input.
The default encoding was already unchecked.
I have changed the proportional font to Arial and the fixed width to Deja Vu sans Mono. Both are in the utf32 list.
The encoding is Western European (Windows)

I will try to request the activtion keys again to see what happens.
I will let you know the result.
Thanks again for the suggestions.

Geoff

 

After changing the setting on WL mail, I requested the activation codes again.
They still appear in the same unreadable format.

Geoff