unable to write to email in box

Hi
I read the faq stuff 1st
my problem is I can not get email in my netscape email account because it says unable to write to email
privligeg and disc space i ma sure you have seen this before
I use windows xp
I use netscape 7.02 for my e-mail
I read in 1 part where Ramona talks to rksnc (ricky)
she tells him to to go to the windows explorer to find some hidden files in a msf file ( what ever that is ) i cant seem to find that
and I am so computor dumb
any help is appreciated
can i call some one
last time i called netscape I was on the phone for 2 hrs and got no where
thanx
Tom Autotyme Deleted email address - staff

 

Since you have windowsXP, the files are hidden. Try to read the first part of Ramona's page . That will tell you how to "unhide" the files. If you can't figure that out, ask for help. Once you can get to see the files/folders in Documents and Settings, open first the folder with your name (or whatever you called it), then go Application Data and then Mozilla. Open the Profiles folder, then default, and then you will see a combination of letters and numbers.slt, and then Mail|mail account. After you open that you will see the files. The file with .msf after it is the header file, and, sometimes, it goes crazy, and only deleting will fix things. Since you have been doing all this with Netscape closed, and left the Inbox file alone, a new header (.msf) file will be built. When you open Netscape again, everything should be ok. There are a lot of steps, but once you have done it once, it should be much easier.