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Resolved [Unable to open Facebook]

Discussion in 'General Internet' started by franbiaggi, 2014/06/07.

  1. 2014/06/07
    franbiaggi

    franbiaggi Inactive Thread Starter

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    Facebook does not load. Can someone help me. My computer was cleaned from a virus on this site. I ran some of the recommeded software yesterday and this morning I can't load FB.

    Here is was I get:


    Skip to News Feed
    Facebook

    Frances
    Home
    0 Requests
    0 Messages
    Send a New Message
    InboxOther
    Show Older
    See All
    3 Notifications
    Notifications
    Mark as Read · Settings
    Notifications
    See All
    Privacy Shortcuts
    Privacy Shortcuts
    Search
    Privacy Shortcuts
    See More SettingsVisit Help Center
    Account Settings
    Use Facebook as:
    0
    Cardinal Transcribing Service
    0
    Empire State Pest Control
    0
    Francesca Biaggi's Invitations & Announcements,
    4
    Green Essentials
    Create Page
    Manage Pages
    Create Ads
    Advertising on Facebook
    Activity Log
    0
    Settings
    Help
    Report a Problem

    Search for people, places and things

    About Create Ad Create Page Developers Careers Privacy Cookies Terms Help
    Facebook © 2014 · English (US)
     
  2. 2014/06/07
    franbiaggi

    franbiaggi Inactive Thread Starter

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    This is one program I ran, and here is the results:

    Junkware Removal Tool (JRT) by Thisisu
    Version: 6.1.4 (04.06.2014:1)
    OS: Windows 7 Professional x64
    Ran by Fran on Fri 06/06/2014 at 7:24:45.71
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




    ~~~ Services



    ~~~ Registry Values



    ~~~ Registry Keys



    ~~~ Files



    ~~~ Folders



    ~~~ FireFox

    Emptied folder: C:\Users\Fran\AppData\Roaming\mozilla\firefox\profiles\RluKgP.default\minidumps [2 files]



    ~~~ Event Viewer Logs were cleared





    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Scan was completed on Fri 06/06/2014 at 7:31:27.37
    End of JRT log
     

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  4. 2014/06/07
    antik

    antik Well-Known Member

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    Try doing a System Restore back to a point before you ran the cleaning software and you know Facebook was working.
     
  5. 2014/06/07
    MrBill

    MrBill SuperGeek WindowsBBS Team Member

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    Why did you run JRT? That is one of those programs that you just don't need to run all nilly willy. Only if you suspect some type of Malware/Spyware and are asked to run it. Was it a fresh download or something that you have had on your PC for a while?
     
  6. 2014/06/07
    franbiaggi

    franbiaggi Inactive Thread Starter

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    I did a restore and it did not work.

    I had a virus, and was told to run a few programs every week to keep the computer clean, that JRT was one of them.

    I cleared the cache in firefox and than it worked.

    But thank you for all your help.

    Should I not use JRT?
     
  7. 2014/06/08
    PeteC

    PeteC SuperGeek Staff

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    @MrBill ....
    Broni's standard recommendation ....
    @franbiaggi .....

    Marking a thread as 'Resolved'

     

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