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Resolved Unable to install win 10 on 8.1 machine

Discussion in 'Windows 8' started by DugE, 2016/01/25.

  1. 2016/01/25
    DugE

    DugE Well-Known Member Thread Starter

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    Dad bought himself a HP x64 laptop for Christmas. For the last two months Dad and I have been trying everything we could find to get Win 10 installed. Every time we try, everything does ok until the last. When installing it jumps to 4% at start then about a minute or so it jumps to 85%. After another minute it reboots back to 8.1. Then a pop up asking when would he like to install Win 10. We choose now and a repeat of above begins. Next try we set a date and time for Win 10 to install. Next morning 8.1.

    I've searched Google repeatedly only to find others have the same problem but as of yet no solution.

    I've installed ALL updates from win update even the optional ones.

    Virus scanned with two scanners.

    Turned off/uninstalled all virus/malware scanners.

    Microsoft says his computer is ready for Win 10 so....

    Has anyone found/heard of a fix for this?
     
    DugE,
    #1
  2. 2016/01/25
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi DugE. Are you installing Windows 10 using the Windows Update method or did you download the Windows 10 ISO separately from the Microsoft website?
     

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  4. 2016/01/25
    DugE

    DugE Well-Known Member Thread Starter

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    From the Update method. It'll only let me download via the desktop.
     
    DugE,
    #3
  5. 2016/01/26
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Download Windows 10 and see if that method will allow you to install Windows 10 successfully.
     
  6. 2016/01/26
    DugE

    DugE Well-Known Member Thread Starter

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    I'll give it a go and post back results.
     
    DugE,
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  7. 2016/01/30
    DugE

    DugE Well-Known Member Thread Starter

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    Windows installation has failed! No error code or any reason why installation failed.

    I downloaded to desktop before running the tool. I did a virus scan and turned anti virus off.

    Everything went well prior to installation.
     
    DugE,
    #6
  8. 2016/01/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Alright then. Are you ok with performing a clean install of Windows 10? If so then follow the instructions in this link, How to Clean Install Windows 10.
     
  9. 2016/01/31
    DugE

    DugE Well-Known Member Thread Starter

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    I'm a little concerned about doing a clean install. Won't that cause havoc with a OEM?
    Also, is using the win 10 iso similiar to a clean install?
     
    DugE,
    #8
  10. 2016/01/31
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    No it won't cause any problems as long as you have the proper drivers available for Windows 10. You can also boot from your Windows 10 USB drive/DVD and click on the Upgrade option instead of clicking on Custom which will keep your files and settings instead of wiping your drive so you can try that method if a clean install concerns you.
     
  11. 2016/01/31
    Mr Chuck

    Mr Chuck Well-Known Member

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    You could try this, as I had problems with W7 pro, may work for you on W8.

     
    Last edited: 2016/02/01
  12. 2016/02/01
    DugE

    DugE Well-Known Member Thread Starter

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    Thanks. Its going to be a day or so before I can try. Dad is 4 hrs away. Going to try and get there Wed. but if not it'll be Sat. Let you both know. Thanks.
     
  13. 2016/02/09
    DugE

    DugE Well-Known Member Thread Starter

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    Have a death in the family so I'll try this weekend. What I'm going to do is a refresh/restore before trying the complete install. Dad likes to explore and I think he may have deleted something he shouldn't have. I'll let you know how it turns out.
     
  14. 2016/02/09
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    sfc /scannow? and run WU to make sure all updates are OK. Neil.
     
  15. 2016/03/05
    DugE

    DugE Well-Known Member Thread Starter

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    I used the media creation tool and made a usb to install on another computer. It wouldn't load on startup so I ran setup. But I got : The file 'autorun.dll' could not be loaded or is corrupt. Setup cannot continue. Error code is [0x7E].
     
  16. 2016/03/06
    DugE

    DugE Well-Known Member Thread Starter

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    I run chkdsk and sfc/scannow and then rerun win10 setup again. It started and installation was good til it failed at 91%. No error code was given just "installation failed. "
     
  17. 2016/03/06
    indmusic

    indmusic Well-Known Member

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    What's the exact model of laptop your Dad bought?
    Might help in tracking down your problems
     
  18. 2016/03/06
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Did you perform a clean install of Windows 10 or an upgrade installation?
     
  19. 2016/03/10
    DugE

    DugE Well-Known Member Thread Starter

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    I used the media creation tool twice. Is that an upgrade or clean install? I'm willing to do a clean install now.
     
  20. 2016/03/11
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Well did you keep your personal files and settings or did you remove all personal data when upgrading to Windows 10?
     
  21. 2016/03/11
    DugE

    DugE Well-Known Member Thread Starter

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    I kept the files and settings.
     

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