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Unable to go to program help sites

Discussion in 'Windows XP' started by Marty525, 2006/02/20.

  1. 2006/02/20
    Marty525

    Marty525 Inactive Thread Starter

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    When I click on help on the toolbar at the top of Internet Explorer, then click on contents and index a new window opens with the index of help topics. However, the right side panel where the information should be contains this message - "Action Cancelled -- Internet explorer was unable to link to the web page you requested. The page might be temporarily unavailable "
    This happens on every program or application I use. I am not sure if this is a security thing with sp2 or if I have shut off some service that I need to get to the help sites.
    This has been going on for a long time and is not associated with anything new that I have downloaded.
     
  2. 2006/02/20
    Arie

    Arie Administrator Administrator Staff

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    Hi,

    1. Quit all programs that are running
    2. Click Start > Run and type regsvr32 urlmon.dll click OK
    3. When you receive the "DllRegisterServer in urlmon.dll succeeded" message, click OK
    Restart the computer to enable the changes to take effect.

    If this does not resolve the problem, repeat steps 2 through 4 for each of the following files:

    • Shdocvw.dll
    • Actxprxy.dll
    • Oleaut32.dll
    • Mshtml.dll
    • Browseui.dll
    • Shell32.dll
     
    Arie,
    #2

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  4. 2006/02/20
    Marty525

    Marty525 Inactive Thread Starter

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    unable to got program help sites

    Arie,
    Thank you for the help, I did as you suggested and received the succeeded message; unfortunately it did not work. I still get the same message when I click on help.

    Marty
     
  5. 2006/02/20
    Arie

    Arie Administrator Administrator Staff

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  6. 2006/02/20
    Welshjim

    Welshjim Inactive

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  7. 2006/02/20
    Marty525

    Marty525 Inactive Thread Starter

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    Thanks for the help! Everything OK

    Marty
     
  8. 2006/02/21
    Welshjim

    Welshjim Inactive

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    Marty525--Glad to hear the good news. What was the fix?
     
  9. 2006/02/21
    Marty525

    Marty525 Inactive Thread Starter

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    The fix was the link from Arie which showed several workarounds for the two security update. It involved registry changes.
    Nice to know there are people out there always willing to help

    Marty
     

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