Solved Unable to access Anitvirus websites

[Resolved] Unable to access Anitvirus websites

I am unable to access any antivirus websites and my Norton software seems deactivated. I have run DDS and enclose the logs - any chance of some help?Thanks.

DDS (Ver_09-03-16.01) - NTFSx86
Run by Phil & Geraldine at 9:47:21.42 on 30/04/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1014.504 [GMT 1:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\brsvc01a.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\brss01a.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\CTsvcCDA.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe -k HPZ12
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\TODDSrv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\Program Files\Norton Internet Security\Engine\16.5.0.135\ccSvcHst.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Apoint2K\Apoint.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
C:\WINDOWS\system32\TPSMain.exe
C:\WINDOWS\system32\ZoomingHook.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\TCtrlIOHook.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\TOSHIBA\Tvs\TvsTray.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\TOSHIBA Direct Disc Writer\ddwmon.exe
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\WINDOWS\AGRSMMSG.exe
C:\Program Files\Common Files\Hewlett-Packard\HP Device Communication Services\Appinterfaces\HPDeviceService.exe
C:\WINDOWS\system32\TPSBattM.exe
C:\Program Files\Hewlett-Packard\HP Easy Printer Care\HPPRun.exe
C:\Program Files\Common Files\Hewlett-Packard\HP Device Communication Services\AppInterfaces\HPDeviceHost.exe
C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\Adobe\Acrobat 8.0\Acrobat\Acrotray.exe
C:\Program Files\TOSHIBA\TOSCDSPD\toscdspd.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\SAGEM\SAGEM F@st 800-840\dslmon.exe
C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\WINDOWS\SYSTEM32\SPOOL\DRIVERS\W32X86\3\HPBPRO.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Phil & Geraldine\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.tiscali.co.uk/broadband
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - c:\program files\freecorder\tbFre1.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - c:\program files\freecorder\tbFre1.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\16.5.0.135\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\16.5.0.135\IPSBHO.DLL
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\16.5.0.135\coIEPlg.dll
TB: Freecorder Toolbar: {1392b8d2-5c05-419f-a8f6-b9f15a596612} - c:\program files\freecorder\tbFre1.dll
EB: Adobe PDF: {182ec0be-5110-49c8-a062-beb1d02a220b} - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll
uRun: [TOSCDSPD] c:\program files\toshiba\toscdspd\toscdspd.exe
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [CTSyncU.exe] "c:\program files\creative\sync manager unicode\CTSyncU.exe "
uRun: [DeleteHistoryFree] c:\program files\deletehistoryfree\dhf.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Alcmtr] ALCMTR.EXE
mRun: [Apoint] c:\program files\apoint2k\Apoint.exe
mRun: [PadTouch] c:\program files\toshiba\touch and launch\PadExe.exe
mRun: [CeEKEY] c:\program files\toshiba\e-key\CeEKey.exe
mRun: [<NO NAME>]
mRun: [HWSetup] c:\program files\toshiba\toshiba applet\HWSetup.exe hwSetUP
mRun: [SVPWUTIL] c:\program files\toshiba\windows utilities\SVPWUTIL.exe SVPwUTIL
mRun: [TPNF] c:\program files\toshiba\touchpad\TPTray.exe
mRun: [TPSMain] TPSMain.exe
mRun: [Zooming] ZoomingHook.exe
mRun: [SmoothView] c:\program files\toshiba\toshiba zooming utility\SmoothView.exe
mRun: [TCtryIOHook] TCtrlIOHook.exe
mRun: [TFncKy] TFncKy.exe
mRun: [Tvs] c:\program files\toshiba\tvs\TvsTray.exe
mRun: [NDSTray.exe] NDSTray.exe
mRun: [DDWMon] c:\program files\toshiba\toshiba direct disc writer\\ddwmon.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe "
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [adiras] adiras.exe
mRun: [KnexStarter] c:\program files\common files\hewlett-packard\hp device communication services\appinterfaces\HPDeviceService.exe
mRun: [RunTasktray] "c:\program files\hewlett-packard\hp easy printer care\hpprun.exe" --regkeypath=software\hewlett-packard\hp easy printer care\HPPRun --valuename=InstallTTM
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [Symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll "
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe "
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe "
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Acrobat Assistant 8.0] "c:\program files\adobe\acrobat 8.0\acrobat\Acrotray.exe "
mRun: [Z Chilly IPE ]
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\phil&g~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office11\ONENOTEM.EXE
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\dslmon.lnk - c:\program files\sagem\sagem f@st 800-840\dslmon.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\nikonm~1.lnk - c:\program files\common files\nikon\monitor\NkMonitor.exe
IE: Append to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert link target to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert link target to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert selected links to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert selected links to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Convert selection to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: Convert selection to existing PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert to Adobe PDF - c:\program files\adobe\acrobat 8.0\acrobat\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: hp.com
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/5/b/0/5b0d4654-aa20-495c-b89f-c1c34c691085/LegitCheckControl.cab
DPF: {34F12AFD-E9B5-492A-85D2-40FA4535BE83} - hxxp://www.symantec.com/techsupp/activedata/nprdtinf.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} - hxxp://gfx2.hotmail.com/mail/w3/resources/MSNPUpld.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1176308533562
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: NameServer = 85.255.0.0,85.255.0.0
TCP: {5C2FB6EC-07FA-4B30-982F-5579A62EAA1D} = 85.255.0.0,85.255.0.0
Handler: HPDCS - {ba135f49-a12c-4e26-a2c4-6ea945999072} - c:\program files\common files\hewlett-packard\hp device communication services\app\hpdcsapp.dll
Handler: hppfile - {C4E2084B-ED27-4893-A43D-488CA3F370E2} - c:\program files\hewlett-packard\hp easy printer care\HPPCtrls.dll
Handler: hppsam - {C4E2084B-ED27-4893-A43D-488CA3F370E2} - c:\program files\hewlett-packard\hp easy printer care\HPPCtrls.dll
Handler: hppzip - {C4E2084B-ED27-4893-A43D-488CA3F370E2} - c:\program files\hewlett-packard\hp easy printer care\HPPCtrls.dll
Handler: symres - {AA1061FE-6C41-421f-9344-69640C9732AB} - c:\program files\norton internet security\engine\16.5.0.135\CoIEPlg.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

============= SERVICES / DRIVERS ===============

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1005000.087\SymEFA.sys [2009-3-22 310320]
R1 BHDrvx86;Symantec Heuristics Driver;c:\windows\system32\drivers\nis\1005000.087\BHDrvx86.sys [2009-3-22 258608]
R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nis\1005000.087\cchpx86.sys [2009-3-22 482352]
R1 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\ipsdefs\20090420.001\IDSXpx86.sys [2009-4-24 276344]
R2 Norton Internet Security;Norton Internet Security;c:\program files\norton internet security\engine\16.5.0.135\ccSvcHst.exe [2009-3-22 115560]
R2 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-12-1 1251720]
R2 tdudf;TOSHIBA UDF File System Driver;c:\windows\system32\drivers\tdudf.sys [2006-4-18 98816]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2009-2-26 101936]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090428.023\NAVENG.SYS [2009-4-29 89104]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\norton\definitions\virusdefs\20090428.023\NAVEX15.SYS [2009-4-29 876144]

=============== Created Last 30 ================

2009-04-29 05:46 <DIR> --d----- c:\program files\IEHistoryX.v2.0.1.29.WinAll.Cracked.Repack-WRATH
2009-04-29 05:38 <DIR> --d----- c:\program files\IEHistoryX
2009-04-29 05:37 <DIR> --d----- c:\program files\IEHistoryX.v1.4.15.3.WinAll.Cracked-MAZE
2009-04-29 05:06 367 ---shr-- C:\autorun.inf
2009-04-28 21:49 54,156 a---h--- c:\windows\QTFont.qfn
2009-04-28 21:49 1,409 a------- c:\windows\QTFont.for
2009-04-17 23:33 <DIR> --d----- c:\windows\MSSecurityNS
2009-04-17 23:33 <DIR> --d----- c:\windows\MSSecurityNi
2009-04-15 17:25 2,560 -------- c:\windows\system32\xpsp4res.dll
2009-04-04 20:40 <DIR> --d----- c:\program files\Conduit
2009-04-04 20:40 <DIR> --d----- c:\program files\Freecorder
2009-04-04 20:40 <DIR> --d----- c:\windows\Freecorder Toolbar
2009-04-04 20:40 <DIR> --d----- c:\program files\Freecorder Toolbar

==================== Find3M ====================

2009-04-29 12:20 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLdu.DAT
2009-04-21 19:47 20 ----h--- c:\docume~1\alluse~1\applic~1\PKP_DLdw.DAT
2009-03-22 21:55 124,464 a------- c:\windows\system32\drivers\SYMEVENT.SYS
2009-03-22 21:55 60,808 a------- c:\windows\system32\S32EVNT1.DLL
2009-03-22 21:55 7,386 a------- c:\windows\system32\drivers\SYMEVENT.CAT
2009-03-22 21:55 805 a------- c:\windows\system32\drivers\SYMEVENT.INF
2009-03-12 10:03 36,400 a----r-- c:\windows\system32\drivers\SymIM.sys
2009-03-06 15:22 284,160 a------- c:\windows\system32\pdh.dll
2009-03-03 01:18 826,368 a------- c:\windows\system32\wininet.dll
2009-02-20 19:09 78,336 a------- c:\windows\system32\ieencode.dll
2009-02-09 13:10 729,088 a------- c:\windows\system32\lsasrv.dll
2009-02-09 13:10 714,752 a------- c:\windows\system32\ntdll.dll
2009-02-09 13:10 617,472 a------- c:\windows\system32\advapi32.dll
2009-02-09 13:10 401,408 a------- c:\windows\system32\rpcss.dll
2009-02-09 12:13 1,846,784 a------- c:\windows\system32\win32k.sys
2009-02-06 12:11 110,592 a------- c:\windows\system32\services.exe
2009-02-06 12:06 2,145,280 a------- c:\windows\system32\ntoskrnl.exe
2009-02-06 11:39 35,328 a------- c:\windows\system32\sc.exe
2009-02-06 11:32 2,023,936 a------- c:\windows\system32\ntkrnlpa.exe
2009-02-03 20:59 56,832 a------- c:\windows\system32\secur32.dll
2007-11-22 00:22 371,929 a------- c:\program files\IEHistoryX.exe
2008-09-06 18:28 32,768 a--sh--- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008090620080907\index.dat

============= FINISH: 9:47:56.01 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_09-03-16.01)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume1
Install Date: 01/09/2006 21:48:54
System Uptime: 30/04/2009 08:42:45 (1 hours ago)

Motherboard: TOSHIBA | | HTW20
Processor: Genuine Intel(R) CPU T2300 @ 1.66GHz | U2E1 | 1662/mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 75 GiB total, 25.116 GiB free.
D: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP649: 29/01/2009 19:31:21 - System Checkpoint
RP650: 01/02/2009 22:36:28 - System Checkpoint
RP651: 03/02/2009 17:11:13 - System Checkpoint
RP652: 04/02/2009 23:37:06 - System Checkpoint
RP653: 06/02/2009 15:33:25 - System Checkpoint
RP654: 09/02/2009 13:34:37 - System Checkpoint
RP655: 10/02/2009 01:55:50 - Installed DeleteHistoryFree
RP656: 11/02/2009 09:56:56 - System Checkpoint
RP657: 12/02/2009 09:55:00 - Software Distribution Service 3.0
RP658: 12/02/2009 10:20:43 - Removed DeleteHistoryFree
RP659: 13/02/2009 11:59:03 - System Checkpoint
RP660: 15/02/2009 21:46:51 - System Checkpoint
RP661: 17/02/2009 10:38:58 - System Checkpoint
RP662: 19/02/2009 18:45:39 - System Checkpoint
RP663: 23/02/2009 13:53:16 - System Checkpoint
RP664: 24/02/2009 15:41:58 - System Checkpoint
RP665: 25/02/2009 15:55:40 - System Checkpoint
RP666: 26/02/2009 18:17:33 - Software Distribution Service 3.0
RP667: 27/02/2009 18:38:59 - System Checkpoint
RP668: 09/03/2009 12:09:16 - System Checkpoint
RP669: 11/03/2009 22:07:16 - System Checkpoint
RP670: 11/03/2009 22:31:50 - Software Distribution Service 3.0
RP671: 13/03/2009 14:50:54 - Software Distribution Service 3.0
RP672: 15/03/2009 21:57:46 - System Checkpoint
RP673: 17/03/2009 12:24:25 - System Checkpoint
RP674: 21/03/2009 21:43:02 - System Checkpoint
RP675: 25/03/2009 20:59:21 - Restore Operation
RP676: 25/03/2009 21:03:21 - Restore Operation
RP677: 25/03/2009 21:29:41 - Restore Operation
RP678: 25/03/2009 21:33:30 - Restore Operation
RP679: 25/03/2009 21:36:57 - Restore Operation
RP680: 26/03/2009 18:40:35 - Restore Operation
RP681: 29/03/2009 22:47:44 - Restore Operation
RP682: 29/03/2009 22:51:15 - Restore Operation
RP683: 31/03/2009 14:06:46 - System Checkpoint
RP684: 04/04/2009 21:47:53 - System Checkpoint
RP685: 06/04/2009 12:57:32 - System Checkpoint
RP686: 09/04/2009 00:14:40 - System Checkpoint
RP687: 14/04/2009 19:55:55 - System Checkpoint
RP688: 15/04/2009 20:06:46 - Software Distribution Service 3.0
RP689: 17/04/2009 21:05:12 - System Checkpoint
RP690: 20/04/2009 12:41:18 - System Checkpoint
RP691: 23/04/2009 09:52:14 - System Checkpoint
RP692: 24/04/2009 15:00:17 - System Checkpoint
RP693: 25/04/2009 20:58:58 - System Checkpoint
RP694: 27/04/2009 10:31:53 - System Checkpoint
RP695: 28/04/2009 19:04:28 - System Checkpoint

==== Installed Programs ======================

32 Bit HP CIO Components Installer
Add or Remove Adobe Creative Suite 3 Master Collection
Adobe Acrobat 8 Professional
Adobe Acrobat 8.1.2 Professional
Adobe Acrobat and Reader 8.1.2 Security Update 1 (KB403742)
Adobe After Effects CS3 Presets
Adobe Anchor Service CS3
Adobe Asset Services CS3
Adobe Bridge CS3
Adobe Bridge Start Meeting
Adobe BridgeTalk Plugin CS3
Adobe Camera Raw 4.0
Adobe CMaps
Adobe Color - Photoshop Specific
Adobe Color Common Settings
Adobe Color EU Recommended Settings
Adobe Color JA Extra Settings
Adobe Color NA Extra Settings
Adobe Creative Suite 3 Master Collection
Adobe Default Language CS3
Adobe Device Central CS3
Adobe ExtendScript Toolkit 2
Adobe Extension Manager CS3
Adobe Flash Player 10 ActiveX
Adobe Flash Player 9 Plugin
Adobe Fonts All
Adobe Help Viewer CS3
Adobe InDesign CS3 Icon Handler
Adobe Linguistics CS3
Adobe MotionPicture Color Files
Adobe PDF Library Files
Adobe Photoshop CS3
Adobe Reader 8.1.2
Adobe Reader 8.1.2 Security Update 1 (KB403742)
Adobe Setup
Adobe Shockwave Player 11
Adobe SING CS3
Adobe Stock Photos CS3
Adobe Type Support
Adobe Update Manager CS3
Adobe Version Cue CS3 Client
Adobe Video Profiles
Adobe WAS CS3
Adobe WinSoft Linguistics Plugin
Adobe XMP DVA Panels CS3
Adobe XMP Panels CS3
AHV content for Acrobat and Flash
ALPS Touch Pad Driver
ArcSoft Software Suite
Atheros Wireless LAN MiniPCI/PCIe card Driver
CD/DVD Drive Acoustic Silencer
Color Efex Pro 3.0 Complete
CombineZM
Compatibility Pack for the 2007 Office system
Core Communication Components
Creative MediaSource 5
Creative Removable Disk Manager
Creative System Information
Creative ZEN Vision M Series
Critical Update for Windows Media Player 11 (KB959772)
Device Data Communication Components
Events Communication Components
Freecorder Toolbar
Freecorder Toolbar 3.02 Application
High Definition Audio Driver Package - KB888111
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB952287)
HP Easy Printer Care
HP Printer Settings Tools
HP Printer Usage Report
HP Proactive Services
HP Update
Intel(R) Graphics Media Accelerator Driver
Intel(R) PROSet/Wireless Software
InterVideo WinDVD Creator 2
InterVideo WinDVD for TOSHIBA
J2SE Runtime Environment 5.0 Update 6
Java(TM) 6 Update 11
Java(TM) 6 Update 5
Java(TM) 6 Update 7
LiveUpdate 3.2 (Symantec Corporation)
LiveUpdate Notice (Symantec Corporation)
LUMIX Simple Viewer
Macromedia Flash Player
mCore
mDrWiFi
mHelp
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Hotfix (KB928366)
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Digital Image 2006 Starter Edition
Microsoft Digital Image 2006 Starter Edition Editor
Microsoft Digital Image 2006 Starter Edition Library
Microsoft Digital Image Library 9 - Blocker
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office OneNote 2003
Microsoft Office Standard Edition 2003
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Works
MicroStaff WINASPI
mIWA
mLogView
mMHouse
mPfMgr
mPfWiz
mProSafe
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
mWlsSafe
mXML
mZConfig
Neat Image v6 Demo (with plug-in)
NEF Codec
Nikon Message Center
Nikon Transfer
Norton Internet Security
oggcodecs 0.71.0946
Operating System Communication Components
PDF Settings
Photo Story 3 for Windows
PHOTOfunSTUDIO -viewer-
Photomatix Pro version 3.0.1
Picture Control Utility
QuickTime
RealPlayer
REALTEK GbE & FE Ethernet PCI-E NIC Driver
Realtek High Definition Audio Driver
SAGEM F@st 800-840
SD Secure Module
Security Update for CAPICOM (KB931906)
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 11 (KB936782)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB961373)
Symantec KB-DocID:2003093015493306
TOSHIBA Accessibility
TOSHIBA Assist
TOSHIBA ConfigFree
TOSHIBA Controls
TOSHIBA Controls Driver
TOSHIBA Direct Disc Writer
TOSHIBA Disc Creator
TOSHIBA Hardware Setup
TOSHIBA Hotkey Utility
TOSHIBA Manuals
TOSHIBA PC Diagnostic Tool
TOSHIBA Power Saver
TOSHIBA Power Saver Driver
TOSHIBA SD Memory Card Format
TOSHIBA Software Modem
TOSHIBA Supervisor Password
TOSHIBA Virtual Sound
TOSHIBA Zooming Hook
TOSHIBA Zooming Utility
Touch and Launch
TouchPad On/Off Utility
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Utility Common Driver
ViewNX
WebFldrs XP
Windows Driver Package - Intel (NETw5x32) net (11/17/2008 12.2.0.11)
Windows Driver Package - Intel (w29n51) net (12/19/2007 9.0.4.39)
Windows Genuine Advantage Notifications (KB905474)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Internet Explorer 7
Windows Media Format 11 runtime
Windows Media Player 10 Hotfix - KB895316
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver
YP-U1
ZENcast Organizer

==== Event Viewer Messages From Past Week ========

30/04/2009 09:47:22, error: Service Control Manager [7016] - The BrSplService service has reported an invalid current state 0.
29/04/2009 11:57:46, error: Print [6161] - The document http://co101w.col101.mail.live.com/mail/PrintShell.aspx?type=me owned by Phil & Geraldine failed to print on printer HP Color LaserJet CP4005. Data type: NT EMF 1.008. Size of the spool file in bytes: 131072. Number of bytes printed: 0. Total number of pages in the document: 2. Number of pages printed: 0. Client machine: \\YOUR-C687F5AB37. Win32 error code returned by the print processor: 1 (0x1).
28/04/2009 16:31:16, error: Dhcp [1002] - The IP address lease 192.168.0.2 for the Network Card with network address 0013029E41A9 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).
27/04/2009 11:25:14, error: Print [6161] - The document Estate Expenses.xls owned by Phil & Geraldine failed to print on printer HP Color LaserJet CP4005. Data type: NT EMF 1.008. Size of the spool file in bytes: 0. Number of bytes printed: 0. Total number of pages in the document: 0. Number of pages printed: 0. Client machine: \\YOUR-C687F5AB37. Win32 error code returned by the print processor: 259 (0x103).
26/04/2009 15:45:49, error: Service Control Manager [7000] - The General Purpose USB Driver (adildr.sys) service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
25/04/2009 19:15:49, error: Dhcp [1002] - The IP address lease 192.168.0.3 for the Network Card with network address 0013029E41A9 has been denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

==== End Of File ===========================

 

Pete C,

many thanks. I realised I had posted to wrong forum afterwards. Sorry about that.

Thanks, Phil.

 

I have resolved the problem myself.

I downloaded Malwarebytes anti-Malware; renamed the exe to mb.exe to enable it to be run; ran the software.

I had Trojan.Agent and Trojan.DNSChanger. These have now been removed and Norton runs normally. I can also access search engines with no re-direction.

Many thanks to this website and forum as I would not have known about "Malwarebytes" otherwise.

Thanks,

Phil.