Trouble starting Netscape 4.79

I use a computer with Windows XP and lots of memory. I have both Netscape 7.1 (which I use for cable modem) and Netscape 4.79 (which I use for my old dial-up). I have used both for ages successfully. All of a sudden when I try to open 4.79 it loads 59% of the summary file and then I get the box saying:

Netscape Navigator application file has encountered a problem and needs to close, and asks if I want to send Microsoft an error report.

If I click to see what the error report says, I get:

Netscape Navigator application file

Error signature

AppName: netscape.exe AppVer: 4.79.0.87 ModName: netscape.exe
ModVer: 4.79.0.87 Offset: 0010e201


.
To view technical information about the error report,

Close

Exception Information
Code: 0xc0000005 Flags: 0x00000000
Record: 0x0000000000000000 Address: 0x000000000050e201

System Information
Windows NT 5.1 Build: 2600
CPU Vendor Code: 756E6547 - 49656E69 - 6C65746E
CPU Version: 00000F27 CPU Feature Code: BFEBFBFF
CPU AMD Feature Code: 00A4E824

Module 1
netscape.exe
Image Base: 0x00400000 Image Size: 0x00000000

Checksum: 0x00562c0c Time Stamp: 0x3bcd6298
Version Information

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Should I download Netscape again? Might it be that my inbox is too large?
Any suggestions?

Thanks

 

Hi rusty2,

Just how large is your Inbox? Try creating an Archive subfolder of the Local Mail Folder. Move most of your messages to the Archive folder. The Inbox is not intended for archiving mail, and if you allow it to grow to a disproportionate size, you risk losing all your mail. If this doesn't help, then try the below workaround.

Netscape caused an invalid page fault in module NETSCAPE.EXE. This happens occasionally when exiting Netscape 4.76-79.

Try the usual first aid:
Exit Netscape
Open Windows Explorer
Navigate to the C:\Program Files\Netscape\Users\username
Delete the NETSCAPE.HST file, and the CACHE Folder
The file, and folder will be rebuilt.

Rebuild the Netscape REGISTRY:
Back up all USERS folders

With Netscape still closed:
Navigate to C:\WINDOWS
Rename NSREG.DAT to NSREG.BAK
Restart Netscape
The Profile Manager will open and will prompt for a new Profile. Give it the exact name of your current Profile.
Multiple Profiles can be restored the same way.

This is usually the most successful solution when experiencing the netscape.exe error.

Ramona

 

Many thanks, Ramona.

I have at least 20 subfolders, but I have been way behind in moving messages to them. Since I couldn't open Netscape, I couldn't create an archive file from within Netscape. I opened my inbox from Wordpad, and cut and pasted a chunk of it into another file. Then Netscape opened, and I have deleted a number of messages and moved others.

When I empty the trash folder now, it tells me it is unable to compact. Why is that?

Thanks again,

rusty2