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Resolved [Touch pad goes unresponsive after about an hour of use]

Discussion in 'PC Hardware' started by jimbo0706, 2016/03/19.

  1. 2016/03/19
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I am having issues with the lap top listed below. I don't know if this is the right place but I am having issues with the touch pad.. the curser works fine but when I go to tap it to click on some thing it goes unresponsive after about an hour of use. I reboot and its fine for another hour or so..Any ideas what's going on ?



    Operating System
    Windows 10 Home 64-bit
    CPU
    Intel Core i7 @ 2.70GHz 52 °C
    Broadwell 14nm Technology
    RAM
    16.0GB
    Motherboard
    Micro-Star International Co. Ltd. MS-1792 (SOCKET 0) 54 °C
    Graphics
    Generic PnP Monitor (1920x1080@60Hz)
    Intel HD Graphics 5600 (MSI)
    2047MB NVIDIA GeForce GTX 960M (MSI) 40 °C
    ForceWare version: 353.74
    SLI Disabled
    Storage
    931GB Hitachi HGST HTS721010A9E630 (SATA) 36 °C
    Optical Drives
    HL-DT-ST DVDRAM GUB0N
    Audio
    Realtek High Definition Audio
     
    jimbo0706,
    #1
  2. 2016/03/19
    lj50 Lifetime Subscription

    lj50 SuperGeek WindowsBBS Team Member

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    Who's the manufacturer, model and version number. Check their website for driver updates.
     
    lj50,
    #2


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  4. 2016/03/19
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    its a MSI ge72 2qd apache pro. I all ready got all the latest up dates from them..
     
    jimbo0706,
    #3
  5. 2016/03/19
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Interesting comment from a Review of the MSI Laptop.
    It might pay to check if this is a problem in their MSI Forum. Neil.
     
    retiredlearner,
    #4
  6. 2016/03/20
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I think I may have fixed it. I went in and deleted the driver. Rebooted it and turned it back on and scanned for hardware changes. Reloaded the driver. Seems to work fine now. Will see how things go.
     
    jimbo0706,
    #5
  7. 2016/03/20
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Well that did not work. It's done it 2 times now with in the hour
     
    jimbo0706,
    #6
  8. 2016/03/20
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Hey Jim, did you try installing the latest Windows 10 driver for the touchpad from MSI?
     
    SpywareDr,
    #7
  9. 2016/03/20
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Yes I did. Down loaded them all a few weeks ago including the new bios update
     
    jimbo0706,
    #8
  10. 2016/03/21
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    And up to date with Windows updates?
     
    SpywareDr,
    #9
  11. 2016/03/21
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    Yes windows is updated.
     
    jimbo0706,
    #10
  12. 2016/03/21
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Hmmm ... Have you tried what Neil recommended and check the MSI forums to to see if it might be a bug?
     
    SpywareDr,
    #11
  13. 2016/03/21
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    I talked to msi tech support and they said it's not there problem to go to the synaptics site and down load there drivers wich I did..
     
    jimbo0706,
    #12
  14. 2016/03/22
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    Wow. If it was me, I'd see if I couldn't return it as a defective unit under warranty.
     
    SpywareDr,
    #13
  15. 2016/03/22
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    I would have returned it earlier if I had the problem with a new unit. Neil.
     
    retiredlearner,
    #14
  16. 2016/03/23
    jimbo0706

    jimbo0706 Well-Known Member Thread Starter

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    There trying to tell me it's not there problum.
     
    jimbo0706,
    #15
  17. 2016/03/23
    SpywareDr

    SpywareDr SuperGeek WindowsBBS Team Member

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    If an automobile steering wheel were to "go unresponsive ", believe me, it would be the manufacturer's problem.

    Same with the touchpad ( "steering ") on your laptop. *-If-* it has been "going unresponsive" since you first opened the box, it *-IS-* the manufacturer is obligated to repair or replace it under their warranty.
     
    SpywareDr,
    #16

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