thunderbird problems

often cannot download or (alternativey) cant delete. Get messages like "This folder is being processed. Please wait until processing is complete. ". Or, at other times, cant delete unable to delete messages in this folder because it is in use by some other ..." )when i know its not in use).. I'm at a loss - anybody help?

 

i sure need help

Please, somebody! If you have ANY info or ideas, please share them with me.

 

Chuck,

That message "The "process" is the program trying to read/write the index file (MSF) when you open the mail client, when you access a mail folder, download new messages, etc. If it's corrupt, that can be the cause of the endless processing.

Do this:
Close Thunderbird
Open Windows Explorer
Navigate to your Profiles Folder Location
Open the Mail Account folder and delete all files with an "MSF" extension.
Do not delete files without "MSF" extensions, as these files contain your mail.

The MSF files are located here:
C:\Documents and Settings\user_name\Application Data\Thunderbird\Profiles\profilename\Mail\mail.yourISP.net

Let us know if this helps.

 

Gad! I'm slow! Where is my profile folder?

Ramona: Thanks for the help. I'm ashamed to say I dont know where my profile folder is!

 

Chuck,

Don't be ashamed, and you missed the last line of my post. I gave you the location of your Mail Account folder, which is a subfolder of the Profiles folder:

C:\Documents and Settings\user_name\Application Data\Thunderbird\Profiles\profilename\Mail\mail.yourISP.net

 

msf files

second shot: I found a dozen .msf files by simply searching. may I delete them directly?

 

Chuck,

Are the files located in your Mail Account folder? If so, then delete them.

You still need to open your Mail Account folder and ensure that all MSF files are gone.

 

msf files

I am very dense today. cant seem to find .msf files along a path like you specified. is that a valid Vista path? Now I cant even find the dozen msf's that i found earlier by searching.

 

it gets worse

I cant find the profile files by any means. i have searched and googled to exhaustion, : microsoft once again fixed something that wasnt broken, and disbanded documents and settings.. can you please tell me, in beginners language, how tio find the msf files in vista?

 

Chuck,

For Vista: C:\Users\username\Application Data\Roaming\Thunderbird\Profiles\<Profile name>
You may have to unhide your files, as in Windows XP:

On the Tools menu in Windows Explorer, click Folder Options
Click the View tab
Under Hidden files and folders, click Show hidden files and folders
Disable "Hide File Extensions for Known Files. "
Click OK.

To search for files in the Application Data folder, go to Start | Search.
Under More Advanced Options select Search system folders, Search
Hidden Files and folders, and Search subfolders.

 

thunderbird problems (persisting)

Ramona:


Sorry, but I'm going to have to give up. Your excellent adyou said to delete. And navigating thru the BB is itself awkward and non-intuitive, requiring alll sorts of re-logging, etc.

The designated paths don't obviously exist in Vista. As much as I'd hate it, I may have to revert to Windows Mail, unless Mozilla comes out with a well-justified patch. I note that this problem is quite prevalent.

FYI, i also learned that one can't uninstall IE, due to Microsoft lockups!

Thanks very much (sincerely!).

 

Chuck,

You may have to unhide your files, as in Windows XP:[/QUOTE]
I don't think that Ramona has Vista, and, I would not get it, if they paid me.
I don't see any reason for a patch. But, I am more at ease, creating a new profile, and placing it in an unhidden location.
I don't think that the Mozilla product is to blame.
From the TB website , I see this path:

, which is different from what Ramona gave.(she has: C:\Users\\, meaning that something was not entered)
You may have to unhide your files, as in Windows XP.

 

Oops! Sorry about that, but I have corrected it in the above post. As Westside shows it is:

C:\Users\username\Application Data\Roaming\Thunderbird\Profiles

Seeing your hidden files and system files in Vista is not much different than in XP. Here are the step-by-step directions:

Click the round blue Start icon in the left corner
Click Control Panel
Click Folder Options
Click the View tab
Click Show hidden files and folders

If you want to see system files as well, disable Hide protected operating system files
Click OK