Thunderbird and Norton AV

Ramona,

I read the post "Firefox Extensions, are they safe," and I have some questions regarding Thunderbird. I have Norton AV and that seems to be one of the ones not compatible with Firefox. Can you elaborate more on the below quote. I am a little confused as to what needs to be done to make my Norton compatible.

QUOTE:
Excluding the inbox file from being scanned prevents the inbox file from being quarantined while still allowing a virus to be detected. When a virus is found in an opened email message, rather than during a scan or when downloading, the opened message can be safely quarantined--or deleted--without causing problems with the Inbox itself. END QUOTE

What about during a scan or downloading?

Thanks for your help!

Jeane

 

Jeane,
Firefox does nopt have mail, so, I don't see that there should be a problem with firefox. The problem applies to Thunderbird, and any mail client, as far as I know. I don't have Norton AV, so I have to go by what other people told me. And, I received a gamut of answered and fixes. One thing makes sense, and that is to make an exception, in NAV to .msf files. so, presumably, the header files will not be bothered, and, consequently, the Inbox will not be disturbed. As far as I know NAV goes into action during the downloading of messages from the Server. My only experiencre with NAV has not been good, so the rules which have applied so far, may be out of window if NAV behaves like it used to. You are trading the choice of opening an attachment or not, with a loss of the Inbox.
I think that McAfee9 users have run in the same problem, and I have yet to get a complete answer.

 

Sorry for the typo. I'm looking for more clarification on the problems with Thunderbird and Norton AV. Not clear on the workaround.

Jeane

 

I am sorry for typo. The only suggestion I had was to avoid scanning, thus the exception. But, since I don't have Norton I cannot tell where to enter the exception. and, may ramona can clarify what I was saying.

 

I use Norton AV and Thunderbird.
I had an experience (while using Mozilla Mail) where Norton detected something while my emails were being downloaded.
The whole of my Inbox where quarantined and inaccessible before I could read any new messages.
I had Mozilla Mail set so it deleted mail from my server inbox straight away after downloading.
I had no way of reading those new messages (not all were infected).
I learnt from this.
I now have it set so mail is left on the server for at least 7 days.
Or forever if I have 1 gig space on the server.

 

Jeane,

The paragraph you quoted is talking about "during a scan ", see bolded type. A downloaded file can be scanned individually, by a right click, and select: Scan with Norton AV. It is unnecessary to have any email protection enabled in Norton AV, as Autoprotect will detect any virus, including email, attachments, etc.

From Symantic's KB:

Also, see this post for further explanation.

Ramona

 

Thank you all for your replies. I think I got it One other question. I do an auto full-system scan once a week -- so do I need to exclude the inbox file from being scanned in that situation?

Thanks again,

Jeane

 

Jeane,

I would assume if you have the Inbox in the Scan exclusion list, that it wouldn't be scanned? You might also want to include the MSF files in the exclusion list. It has been a while since I used NAV, and now use AVG instead, so I don't have the Help file to see if a manual scan excludes all files listed in the exclusion list.

Perhaps someone who uses Norton will give you a definite answer...

Ramona

 

Jeane,

I found a Symantic KB Article which should be helpful:

Norton AntiVirus 2003/2004/2005
In Norton AntiVirus 2003, 2004 or 2005, you can add exclusions to either Auto-Protect or the manual virus scan.

Ramona

 

Thanks Ramona for taking the time to look that up. The article is very helpful.

Jeane

 

I have Mozilla and NAV. I set NAV to scan my e-mail but according to their information, it will only scan e-mail for IE. Even though I set NAV to scan my e-mail it doesn't do a thing. When I download a file, I find it in Explorer, then right click on it and select that NAV scan the file for viruses. In this way I check my downloaded files manually for viruses.