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The The media could not be played.media could not be played.

Discussion in 'Internet Explorer & Microsoft Edge' started by lewislewis, 2017/05/11.

  1. 2017/05/11
    lewislewis

    lewislewis Well-Known Member Thread Starter

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    Hi, when using Facebook on win7 computer with IE 11, I often get the message
    ''The media could not be played." it usually happens when transferred off Facebook.
    When I use Chrome it does not happen.
    I hope I'm making sense.
    Thanks,
    Lewis.
     
  2. 2017/05/12
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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  4. 2017/05/29
    lewislewis

    lewislewis Well-Known Member Thread Starter

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    Hi,
    I downloaded the codec pack and installed it and it was good for a few days but now it's back to ''The media could not be played." I cannot use Chrome anymore as it seems to be infected with some type of virus and I have removed it from the computer. However the video's work fine on Firefox. Do you think I should try running the codec's again or is there something else to try?
    Thanks ,
    Lewis
     
  5. 2017/05/30
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    I only use Firefox browser and have no problem viewing F/B vids in W10 Pro. Are you up to date with Adobe? There have been a number of security updates for Adobe - so do a check and make sure you have the latest from Adobe. DON'T use a 3rd. party Adobe supplier!!!
     
  6. 2017/05/31
    Admin.

    Admin. Administrator Administrator Staff

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    Read this article, then post the requested log(s) in the Malware and Virus Removal forum.
     

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