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the finger reader is not connected

Discussion in 'Windows 7' started by Cabedelo, 2010/01/20.

  1. 2010/01/20
    Cabedelo

    Cabedelo Inactive Thread Starter

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    Lap top HP Pavilion dv9000 Windows 7 32 bits . Digital Persona Personal message -The finger reader is not detected.
    Help welcome
     
    Cabedelo,
    #1
  2. 2010/01/20
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Welcome to WindowsBBS;)

    Not leaving anything to chance - do you have a finger reader and is it plugged in?

    Who is the maker of the reader? Do thy make drives for Win7?
     
    Steve R Jones,
    #2


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  4. 2010/01/22
    Cabedelo

    Cabedelo Inactive Thread Starter

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    The fingerprint is not detected

    I have a problem with the fingerprint reader on my laptop.
    I apologize for my poor English.
    Hardware - HP Pavilion dv9000 with Authen Tec fingerprint reader AES2501A.
    Double boot system, Vista and Windows 7, (both 32 bit).
    With Vista everything is OK.
    With Windows 7 the problem starts after downloading and installing a Microsoft automatic update for Authen Tec.
    Authentec driver is V. 8.5.0.251 2009-07-02
    DigitalPersona Personal is V. 4.11.3826
    After that, Digital Persona software, when I try to enrol my fingerprint displays the message "The fingerprint is not connected. Connect the readerâ€.
    In fact this is not an important issue. We worked without this kind of devices for decades. It’s just a question of learning...how it works.
    Although Windows 7 is a nice OS it has a poor support for drives and etc.
    Thanks in advance for your help.
    Best regards
    Cabedelo
     
    Cabedelo,
    #3

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