Resolved The best head-scratcher login problem ever...

Greetings!

Ready for the worlds best head-scratcher??! Read on!

A customer at a site I support is running a winXP laptop, and is due (overdue) to receive a Win7 Laptop. All machines are a member of an ActiveDirectory domain, and the users all log into the Domain Account in order to access their laptops.

This one person has her new laptop, and she logs into the Domain Account just fine & sets up her bookmarks, drive mapping, Outlook etc etc.. Everything is great. She can reboot & log back in as many times as she wants, the day that she initially set up the laptop. She shuts down & takes the laptop home with her. When she comes in, the next morning, she puts the laptop on the docking station, Powers up, and logs into the Domain Account. Right before the icons appear on the desktop, the login process stops cold. She has a mouse that she can move all over & between her two monitors on her desk. She can log out & back in & reboot by using ctrl-alt-del, but the login process stops just before the icons appear. Here are some facts:

*Can log in/out & reboot perfectly on that first day that she sets up the laptop. After that first day, no more icons, pointer remains..

*Exact same scenario has occured with two different laptops with two different Win7 images.

*Scenario is unchanged between booting on the docking station, and booting sitting on the desk.

*The support team CAN log in successfuly with an admin-level domain account & delete her profile. She logs back in, sees icons, sets everything up again. Next day, no icons, pointer remains.

*Affected user CAN log into other peoples' laptops with her domain account just fine; icons appear

*Other people can successfully log into the Affected Laptop just fine; icons appear.

*Affected user left her laptop at work & powered up on the docking station overnight (logged in, but locked). Next day everything was fine; saw icons still present BUT: upon rebooting, icons gone, pointer remains.

 

Sounds like a faulty laptop. Has she been given another laptop to try? Neil.

 

Surely a case for the IT guys to set up a new Laptop for the staff?
Where my wife worked in a large Government Dept. when they upgraded the equipment, the IT guy did everything. Neil.