System Reboots instead of Shutting down

I installed 4 windows updates in one go couple of days ago.

Since then, when I try to shutdown my Windows XP desktop, it doesn't actually shut down. It reboots instead.

I tried to do a Restore but there is a problem and it wont even restore.

I don't know what to do.

Additionally, in my Add/Remove programs, I have found 2 hotfixes for SP2 when I don't even have SP2 installed.
I went to uninstall those but the confirmation dialog informed me that a ton of programs may not work if I went ahead with the uninstallation. I stopped the uninstallation at that point.
What do you reckon? Should I uninstall it? Will it make certain programs and system files not work?



Appreciate the help.

JH

 

Hello JH,

I tried to do a Restore but there is a problem and it wont even restore.

One reason - the space allocated to System Volume Information is filled to the maximum which is 12% of Drive space. Neither XP or WinME handle this situation well.

To make room: right click on My Computer, select Properties and select the System Restore tab. Choose the drive listed under Available drives, and click the Settings button. Move the slider left to 6% and reboot, reset the slider back to 12%. This will make room for the Restore Operation.

Additionally, in my Add/Remove programs, I have found 2 hotfixes for SP2 when I don't even have SP2 installed.

MS labels post SP1 fixes as SP2 - not the problem.

Regards - Charles

 

Charles, thanks for that.
I did manage to restore the system but the problem still remains. I guess it wasn't the updates.

I followed a link and I found this
__________
Most Win XP shutdown problems reported thus far have been that it reboots when shutdown is attempted. This may be a global symptom emerging from several distinct causes, because, by default, XP executes an automatic restart in the event of a system failure. Therefore, more or less anything compromising the operating system during the shutdown process could force this reboot.
Disabling the "restart on system failure" feature may permit the exact cause to be isolated: Right-click on My Computer, click Properties, click the Advanced tab. Under "Startup & Recovery," click Settings. Under "System Failure," uncheck the box in front of "Automatically restart.â€
__________________

I did this and I got a BSOD which said:
Driver_IRQL_Not_less_or_equal
and it isolated a file called kbdclass.sys which was causing the problem

The above document also gave this reason:
___________
Logitech MouseWare 8.6. Windows reboots when shutdown is attempted. The software caused a BSOD with KBDCLASS.SYS. Removing the software solved the BSOD the problem. (Tip from Pablo Cheng.) MouseWare 9.0 and 9.1 also have been linked to reboot-instead-of-shutdown in Win XP. Removing the software resolves the problem.
____________

So I uninstalled the logitech keyboard software and shutdown the computer.
The problem still exists.
But the kbdclass.sys still remains on my computer which I found out through a search.

It was found in 3 locations:
C:\WINDOWS\system32\drivers
C:\WINDOWS\LastGood\System32\DRIVERS
C:\WINDOWS\system32\ReinstallBackups\0012\DriverFiles\i386


The question is, should I get rid of the file? Will my keyboard still work if I do?
It is a system file after all.

I really think that this may be the cause of my reboot problems.

JH

 

Hey JH,

I don't know whether you should get rid of the file or not, but in cases like this, a simple way to CYA is to copy the file to a floppy or however you want to do it before deleting it.

Regards - Charles

 

Hi charlesvar and Jetheat,

Or just rename it! I usually add .old to the extention - easy to remove later if necessary. (like filename.ext.old)

 

It's a protected system file so you won't be able to delete for long. It's still worth doing since you'll get a different copy. I doubt that helps though and would think that you have some left-overs from the uninstall of the previous Logitek software.

Maybe try reinstalling the Logitek and uninstalling it again. If no joy, then you may have to do a manual Registry cleanup of all reference to it. Check you processes running in the Task Manager for any clues also. Then check msconfig startups tab.

It's a good company so they may have some help on their support site.

 

surferdude2 is so right! Renaming it is no use either - I end up with 2 files then.

I have Logitech wireless keyboard and mouse and have that file but no problems. However I remember reading about the problem, so I didn't install the software, and the wireless mouse and keyboard work fine without it. See attached.

You said you uninstalled the logitech keyboard software and shutdown the computer, but the problem still exists. Wonder if you should also uninstall the mouse software?