Stop error on shut down

Greetings all,

I was wondering if someone could help me. I am getting the error code stop: 0x0000008e (0xc00000005, 0x00000000, 0xf656cb5c, 0x00000000). The brief blurb on the blue screen suggested updating the bios, so I did and it didn't help.

Here is a copy of the dump file if that would help.

Opened log file 'c:\debuglog.txt'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols

Microsoft (R) Windows Debugger Version 6.3.0017.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINNT\MEMORY.DMP]
Kernel Complete Dump File: Full address space is available

************************************************************
WARNING: Dump file has been truncated. Data may be missing.
************************************************************
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINNT;C:\WINNT\system32;C:\WINNT\system32\drivers
Windows XP Kernel Version 2600 (Service Pack 1) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp2.030422-1633
Kernel base = 0x804d4000 PsLoadedModuleList = 0x80543530
Debug session time: Fri Oct 22 13:39:01 2004
System Uptime: 0 days 0:23:51.338
Loading Kernel Symbols
..........................................................................................................................
Loading unloaded module list
................
Loading User Symbols
........
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 8E, {c0000005, 0, f7aacb5c, 0}

Probably caused by : Unknown_Image ( nt!KeBugCheckEx+19 )

Followup: MachineOwner
---------

kd> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
An exception code of 0x80000002 (STATUS_DATATYPE_MISALIGNMENT) indicates
that an unaligned data reference was encountered. The trap frame will
supply additional information.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000000, The address that the exception occurred at
Arg3: f7aacb5c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

FAULTING_IP:
+0
00000000 ?? ???

TRAP_FRAME: f7aacb5c -- (.trap fffffffff7aacb5c)
.trap fffffffff7aacb5c
Unable to read trap frame at f7aacb5c
.trap

DEFAULT_BUCKET_ID: DRIVER_FAULT

BUGCHECK_STR: 0x8E

LAST_CONTROL_TRANSFER: from 00000000 to 804f4103

STACK_TEXT:
f7aac730 00000000 00000000 00000000 00000000 nt!KeBugCheckEx+0x19


FOLLOWUP_IP:
nt!KeBugCheckEx+19
804f4103 5d pop ebp

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: nt!KeBugCheckEx+19

IMAGE_NAME: Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP: 0

STACK_COMMAND: .trap fffffffff7aacb5c ; kb

BUCKET_ID: ZEROED_STACK

MODULE_NAME: Unknown_Module

Followup: MachineOwner
---------

eax=ffdff13c ebx=0000008e ecx=00000000 edx=8053250a esi=f7aacb08 edi=00000000
eip=804f4103 esp=f7aac718 ebp=f7aac730 iopl=0 nv up ei ng nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
nt!KeBugCheckEx+0x19:
804f4103 5d pop ebp
ChildEBP RetAddr Args to Child
f7aac730 00000000 00000000 00000000 00000000 nt!KeBugCheckEx+0x19 (FPO: [Non-Fpo])
start end module name
01000000 01019000 SCardSvr SCardSvr.exe Fri Aug 17 15:47:47 2001 (3B7D82F3)
77c10000 77c63000 msvcrt msvcrt.dll Thu Aug 29 05:40:39 2002 (3D6DFA27)
77d40000 77dcc000 USER32 USER32.dll Thu Sep 25 11:49:01 2003 (3F731C7D)
77dd0000 77e5d000 ADVAPI32 ADVAPI32.dll Thu Aug 29 05:40:40 2002 (3D6DFA28)
77e60000 77f46000 kernel32 kernel32.dll Thu Aug 29 05:40:40 2002 (3D6DFA28)
77f50000 77ff7000 ntdll ntdll.dll Thu May 01 18:56:10 2003 (3EB1B41A)
78000000 78087000 RPCRT4 RPCRT4.dll Fri Mar 05 20:16:11 2004 (4049346B)
7e090000 7e0d1000 GDI32 GDI32.dll Mon Mar 29 19:48:36 2004 (4068D1F4)
804d4000 806aa280 nt ntoskrnl.exe Thu Apr 24 10:57:43 2003 (3EA80977)
806ab000 806be280 hal halacpi.dll Fri Aug 17 15:48:11 2001 (3B7D830B)
bf800000 bf9b6b00 win32k win32k.sys Thu Sep 25 11:35:41 2003 (3F73195D)
bff00000 bff5d680 atidrab atidrab.dll Fri Aug 17 16:55:58 2001 (3B7D92EE)
bff80000 bff90d80 dxg dxg.sys Thu Aug 29 05:40:42 2002 (3D6DFA2A)
f5592000 f55b9000 kmixer kmixer.sys unavailable (FFFFFFFE)
f5720000 f5743700 Fastfat Fastfat.SYS Thu Aug 29 04:12:45 2002 (3D6DE58D)
f5a1c000 f5a1eac0 SYMREDRV SYMREDRV.SYS Thu Mar 11 16:50:38 2004 (4050ED3E)
f5c9c000 f5caf700 wdmaud wdmaud.sys Fri Aug 17 22:42:48 2001 (3B7DE438)
f5dcb000 f5dd9080 sysaudio sysaudio.sys Fri Aug 17 22:47:26 2001 (3B7DE54E)
f617b000 f61c9a00 srv srv.sys Fri Mar 28 13:54:53 2003 (3E84A88D)
f63aa000 f63d4280 mrxdav mrxdav.sys Fri Aug 17 15:50:20 2001 (3B7D838C)
f647d000 f6485e80 ATNT40K ATNT40K.SYS Thu Feb 15 13:49:26 2001 (3A8C32C6)
f66cd000 f66ed380 afd afd.sys Thu Aug 29 04:01:13 2002 (3D6DE2D9)
f6726000 f6728ae0 wg3n wg3n.sys Sat May 03 18:00:37 2003 (3EB44A15)
f6762000 f6765000 ndisuio ndisuio.sys Thu Aug 29 03:35:40 2002 (3D6DDCDC)
f7056000 f706b380 dump_atapi dump_atapi.sys Thu Aug 29 03:27:48 2002 (3D6DDB04)
f719d000 f71fcd80 mrxsmb mrxsmb.sys Mon Nov 18 13:27:37 2002 (3DD93F29)
f71fd000 f7224e00 rdbss rdbss.sys Thu Aug 29 03:58:48 2002 (3D6DE248)
f7225000 f7249700 netbt netbt.sys Tue Jul 08 18:48:51 2003 (3F0B5863)
f72da000 f72e7800 irda irda.sys Fri Aug 17 15:51:32 2001 (3B7D83D4)
f72ea000 f73290e0 SYMTDI SYMTDI.SYS Thu Mar 11 16:50:21 2004 (4050ED2D)
f732a000 f737b480 tcpip tcpip.sys Thu Aug 29 03:58:10 2002 (3D6DE222)
f737c000 f738f380 ipsec ipsec.sys Mon Jun 30 18:30:49 2003 (3F00C829)
f73b0000 f74456a0 navex15 navex15.sys Fri Jul 23 12:50:12 2004 (41014FD4)
f7446000 f7458f00 SYMEVENT SYMEVENT.SYS Wed Jan 14 20:02:13 2004 (4005F4A5)
f7459000 f74a8000 savrt savrt.sys Mon Feb 09 17:24:30 2004 (402816AE)
f7a9d000 f7a9f900 Dxapi Dxapi.sys Fri Aug 17 15:53:19 2001 (3B7D843F)
f7aa1000 f7aa5000 watchdog watchdog.sys Thu Aug 29 03:32:20 2002 (3D6DDC14)
f82d9000 f82fa780 update update.sys Fri Aug 17 22:53:56 2001 (3B7DE6D4)
f82fb000 f8303180 netbios netbios.sys Thu Aug 29 03:35:45 2002 (3D6DDCE1)
f830b000 f8313200 wanarp wanarp.sys Fri Aug 17 15:55:23 2001 (3B7D84BB)
f834b000 f8353400 msgpc msgpc.sys Fri Aug 17 15:54:19 2001 (3B7D847B)
f836b000 f837a5a0 naveng naveng.sys Fri Jul 23 12:50:57 2004 (41015001)
f837b000 f8389900 Cdfs Cdfs.SYS Thu Aug 29 03:58:50 2002 (3D6DE24A)
f83af000 f83b2e40 Aspi32 Aspi32.SYS Fri Sep 10 18:46:10 1999 (37D99842)
f83b3000 f83b53a0 cpqp6cpu cpqp6cpu.sys Thu Nov 18 12:23:33 1999 (38344425)
f83c3000 f83ef580 rdpdr rdpdr.sys Fri Aug 17 15:50:45 2001 (3B7D83A5)
f83f0000 f8405600 ndiswan ndiswan.sys Thu Aug 29 03:58:38 2002 (3D6DE23E)
f8406000 f8482560 ltmdmnt ltmdmnt.sys Tue Mar 20 12:57:39 2001 (3AB7A823)
f8483000 f84a5200 e100b325 e100b325.sys Mon Feb 25 09:54:01 2002 (3C7A5E19)
f84a6000 f84c6f80 portcls portcls.sys Fri Aug 17 22:31:59 2001 (3B7DE1AF)
f84c7000 f84e8700 essm2e essm2e.sys Mon Aug 13 16:05:05 2001 (3B784101)
f84e9000 f8507180 USBPORT USBPORT.SYS Fri Aug 17 16:03:07 2001 (3B7D868B)
f8508000 f8528c00 ks ks.sys Fri Aug 17 22:24:52 2001 (3B7DE004)
f8529000 f853b980 parport parport.sys Fri Aug 17 15:50:05 2001 (3B7D837D)
f853c000 f854d500 VIDEOPRT VIDEOPRT.SYS Thu Aug 29 03:32:03 2002 (3D6DDC03)
f854e000 f8594b80 atimpab atimpab.sys Wed Jul 18 13:36:22 2001 (3B55D726)
f85dd000 f85f4640 IPVNMon IPVNMon.sys Mon Oct 22 08:43:43 2001 (3BD4228F)
f85f5000 f860e680 Mup Mup.sys Thu Aug 29 04:12:53 2002 (3D6DE595)
f860f000 f862b000 Teefer Teefer.sys Wed Dec 24 16:32:13 2003 (3FEA13ED)
f862b000 f8653e80 NDIS NDIS.sys Thu Aug 29 04:09:23 2002 (3D6DE4C3)
f8654000 f86dd300 Ntfs Ntfs.sys Thu Aug 29 04:13:37 2002 (3D6DE5C1)
f86de000 f86f1780 KSecDD KSecDD.sys Fri Aug 17 15:50:01 2001 (3B7D8379)
f86f2000 f8707380 atapi atapi.sys Thu Aug 29 03:27:48 2002 (3D6DDB04)
f8708000 f8726880 ftdisk ftdisk.sys Fri Aug 17 15:52:41 2001 (3B7D8419)
f8727000 f8743680 pcmcia pcmcia.sys Fri Aug 17 15:58:03 2001 (3B7D855B)
f8744000 f876fc00 ACPI ACPI.sys Fri Aug 17 15:57:52 2001 (3B7D8550)
f8791000 f87a0400 pci pci.sys Fri Aug 17 15:58:04 2001 (3B7D855C)
f87a1000 f87a9c00 isapnp isapnp.sys Fri Aug 17 15:58:01 2001 (3B7D8559)
f87b1000 f87ba280 MountMgr MountMgr.sys Fri Aug 17 15:47:36 2001 (3B7D82E8)
f87c1000 f87cd000 VolSnap VolSnap.sys Fri Aug 17 15:53:19 2001 (3B7D843F)
f87d1000 f87d9400 disk disk.sys Thu Aug 29 03:27:56 2002 (3D6DDB0C)
f87e1000 f87ec500 CLASSPNP CLASSPNP.SYS Thu Aug 29 04:08:42 2002 (3D6DE49A)
f8871000 f887d600 usbhub usbhub.sys Fri Aug 17 16:03:11 2001 (3B7D868F)
f8881000 f8890400 serial serial.sys Fri Aug 17 22:27:19 2001 (3B7DE097)
f88a1000 f88ad700 i8042prt i8042prt.sys Fri Aug 17 22:44:51 2001 (3B7DE4B3)
f88d1000 f88de440 AFS2K AFS2K.SYS Mon Feb 25 17:05:13 2002 (3C7AC329)
f88f1000 f88ff000 drmk drmk.sys Fri Aug 17 16:01:08 2001 (3B7D8614)
f8911000 f891a800 raspppoe raspppoe.sys Fri Aug 17 15:55:33 2001 (3B7D84C5)
f8921000 f8929800 p3 p3.sys Fri Aug 17 15:48:34 2001 (3B7D8322)
f8931000 f893c480 raspptp raspptp.sys Tue Oct 01 19:52:28 2002 (3D9A434C)
f8941000 f894a380 termdd termdd.sys Fri Aug 17 15:46:42 2001 (3B7D82B2)
f8951000 f895cd00 rasl2tp rasl2tp.sys Thu Aug 29 04:06:36 2002 (3D6DE41C)
f8961000 f8969880 Fips Fips.SYS Fri Aug 17 20:31:49 2001 (3B7DC585)
f8981000 f898a480 NDProxy NDProxy.SYS Fri Aug 17 15:55:30 2001 (3B7D84C2)
f8991000 f89a1000 Savrtpel Savrtpel.sys Mon Feb 09 17:24:34 2004 (402816B2)
f89c1000 f89cb340 ClntMgmt ClntMgmt.sys Thu Jun 22 11:52:46 2000 (3952445E)
f8a11000 f8a16c80 PCIIDEX PCIIDEX.SYS Fri Aug 17 15:51:46 2001 (3B7D83E2)
f8a19000 f8a1d900 PartMgr PartMgr.sys Fri Aug 17 20:32:23 2001 (3B7DC5A7)
f8a21000 f8a27380 agp440 agp440.sys Fri Aug 17 15:57:59 2001 (3B7D8557)
f8a89000 f8a8f680 fdc fdc.sys Fri Aug 17 15:51:22 2001 (3B7D83CA)
f8a91000 f8a96b80 kbdclass kbdclass.sys Fri Aug 17 15:47:47 2001 (3B7D82F3)
f8a99000 f8a9e600 mouclass mouclass.sys Fri Aug 17 15:47:50 2001 (3B7D82F6)
f8aa1000 f8aa5b80 usbuhci usbuhci.sys Thu Aug 29 03:32:48 2002 (3D6DDC30)
f8aa9000 f8ab0080 Modem Modem.SYS Fri Aug 17 15:57:35 2001 (3B7D853F)
f8ab1000 f8ab5c80 rasirda rasirda.sys Fri Aug 17 15:51:29 2001 (3B7D83D1)
f8ab9000 f8abd580 ptilink ptilink.sys Fri Aug 17 15:49:53 2001 (3B7D8371)
f8ac1000 f8ac5080 raspti raspti.sys Fri Aug 17 15:55:32 2001 (3B7D84C4)
f8ac9000 f8acdd00 flpydisk flpydisk.sys Fri Aug 17 15:51:21 2001 (3B7D83C9)
f8ae1000 f8ae5d00 vga vga.sys Thu Aug 29 03:32:03 2002 (3D6DDC03)
f8ae9000 f8aed680 Msfs Msfs.SYS Fri Aug 17 15:50:02 2001 (3B7D837A)
f8af1000 f8af8380 Npfs Npfs.SYS Fri Aug 17 15:50:03 2001 (3B7D837B)
f8af9000 f8b01000 wpsdrvnt wpsdrvnt.sys Wed Dec 24 16:34:37 2003 (3FEA147D)
f8ba1000 f8ba4000 BOOTVID BOOTVID.dll Fri Aug 17 15:49:09 2001 (3B7D8345)
f8ba5000 f8ba7480 compbatt compbatt.sys Fri Aug 17 15:57:58 2001 (3B7D8556)
f8ba9000 f8bac700 BATTC BATTC.SYS Fri Aug 17 15:57:52 2001 (3B7D8550)
f8c25000 f8c27600 gameenum gameenum.sys Fri Aug 17 16:02:29 2001 (3B7D8665)
f8c39000 f8c3ca80 serenum serenum.sys Fri Aug 17 15:50:13 2001 (3B7D8385)
f8c4d000 f8c4f280 rasacd rasacd.sys Fri Aug 17 15:55:39 2001 (3B7D84CB)
f8c55000 f8c58300 CmBatt CmBatt.sys Fri Aug 17 15:57:57 2001 (3B7D8555)
f8c59000 f8c5c4c0 akbus akbus.sys Wed May 12 10:10:22 2004 (40A23E5E)
f8c5d000 f8c60f80 TDI TDI.SYS Fri Aug 17 15:57:25 2001 (3B7D8535)
f8c61000 f8c63580 ndistapi ndistapi.sys Fri Aug 17 15:55:29 2001 (3B7D84C1)
f8c7d000 f8c7f500 akpcsc akpcsc.sys Wed Apr 14 02:56:29 2004 (407CEEAD)
f8c81000 f8c84900 SMCLIB SMCLIB.SYS Fri Aug 17 15:50:56 2001 (3B7D83B0)
f8c91000 f8c92b80 kdcom kdcom.dll Fri Aug 17 15:49:10 2001 (3B7D8346)
f8c93000 f8c94100 WMILIB WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
f8c95000 f8c96200 intelide intelide.sys Fri Aug 17 15:51:45 2001 (3B7D83E1)
f8c97000 f8c98a00 cmdide cmdide.sys Fri Aug 17 15:51:51 2001 (3B7D83E7)
f8cb9000 f8cba280 USBD USBD.SYS Fri Aug 17 16:02:58 2001 (3B7D8682)
f8cc5000 f8cc6f00 Fs_Rec Fs_Rec.SYS Fri Aug 17 15:49:37 2001 (3B7D8361)
f8cc7000 f8cc8080 Beep Beep.SYS Fri Aug 17 15:47:33 2001 (3B7D82E5)
f8cc9000 f8cca080 mnmdd mnmdd.SYS Fri Aug 17 15:57:28 2001 (3B7D8538)
f8ccd000 f8cce080 RDPCDD RDPCDD.sys Fri Aug 17 15:46:56 2001 (3B7D82C0)
f8ce5000 f8ce6100 dump_WMILIB dump_WMILIB.SYS Fri Aug 17 16:07:23 2001 (3B7D878B)
f8d3d000 f8d3ea80 ParVdm ParVdm.SYS Fri Aug 17 15:49:49 2001 (3B7D836D)
f8d59000 f8d59d00 PCIIde PCIIde.sys Fri Aug 17 15:51:49 2001 (3B7D83E5)
f8df4000 f8df4c00 audstub audstub.sys Fri Aug 17 15:59:40 2001 (3B7D85BC)
f8df6000 f8df6f00 swenum swenum.sys Fri Aug 17 15:48:47 2001 (3B7D832F)
f8e37000 f8e37d00 dxgthk dxgthk.sys Fri Aug 17 15:53:12 2001 (3B7D8438)
f8e3f000 f8e3fb80 msmpu401 msmpu401.sys Fri Aug 17 15:59:59 2001 (3B7D85CF)
f8ee4000 f8ee4b80 Null Null.SYS Fri Aug 17 15:47:39 2001 (3B7D82EB)

Unloaded modules:
f8901000 f890f000 redbook.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f88e1000 f88ed000 cdrom.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f88c1000 f88cb000 Imapi.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f56f9000 f5720000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f5d50000 f5d77000 kmixer.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8e41000 f8e42000 drmkaud.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f6332000 f633f000 DMusic.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f6372000 f6380000 swmidi.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f5d77000 f5d93000 aec.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8ccb000 f8ccd000 splitter.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8891000 f889a000 smcirda.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f7a99000 f7a9c000 CPQLDock.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8b01000 f8b09000 wceusbsh.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
f8ad9000 f8ade000 Cdaudio.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c2d000 f8c30000 Sfloppy.SYS
Timestamp: unavailable (00000000)
Checksum: 00000000
f8c3d000 f8c40000 irenum.sys
Timestamp: unavailable (00000000)
Checksum: 00000000
Closing open log file c:\debuglog.txt


Any help would be greatly appreciated.

Regards,

Shawn

 

Have you checked in the event viewer for clues? Start/Run eventvwr
Probably a hardware device not shutting down properly?
Are you running latest drivers for your graphics card, and other hardware/cards connected to the PC, including updated motherboard drivers.

Clear your Temp Internet and history files as well as delete all that is allowed from your C:\Documents and Settings\Username\Local Settings\Temp folder.

Use the registry cleaners and then the registry defragmenter (optimizer) in my sig. Don't go near the duplicate files cleaner component of EasyCleaner, but the Unnecessary files cleaner is usefull.

Finally run the Windows defragmenter after the above.

HTH,

 

The data from this was truncated and doesnt have the key peice of information we need, the dump did not get to write out completely. ensure your pagefile is setup to be larger than your physical memory and that you have plenty of disk space.
Try to get another dump after making those changes and we should be able to tell you exactly which driver is malfunctioning