Stop Error F4/Problem Debug info inside -- help please!

Hello everyone,

Please and thanks to any and everyone's input. I am lost as to how to resolve this and calling Dell's Tech Support left me doing this instead of fixing the issue :-(

I keep getting a STOP / BSOD while doing random things, most recently, updating WoW on my hard drive.

STOP: 0x000000F4 (0x00000003, 820c2020, 8aoc194, 805d13b6)

_______________________________________________

Opened log file 'c:\debuglog.txt'

Microsoft (R) Windows Debugger Version 6.7.0005.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp]
User Mini Dump File: Only registers, stack and portions of memory are available

Comment: 'Dr. Watson generated MiniDump'
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: C:\WINDOWS;C:\WINDOWS\system32;C:\WINDOWS\system32\drivers
Windows XP Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: SingleUserTS Personal
Debug session time: Sat May 19 00:47:14.000 2007 (GMT-4)
System Uptime: not available
Process Uptime: 0 days 0:00:13.000
........................................................................................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(d18.fb8): Access violation - code c0000005 (first/second chance not available)
eax=6453ba30 ebx=00092f00 ecx=000001b5 edx=6453ba31 esi=000004e4 edi=00000000
eip=7c809dea esp=04a9f89c ebp=04a9f8cc iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
kernel32!MultiByteToWideChar+0x240:
7c809dea 8a08 mov cl,byte ptr [eax] ds:0023:6453ba30=??
0:018> !analyze -v;r;kv;lmtn;.logclose;q
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for NDParser.ax
*** ERROR: Symbol file could not be found. Defaulted to export symbols for NDParser.ax -
Unable to load image C:\Program Files\Replay AV 8\ffdshow.ax, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ffdshow.ax
*** ERROR: Module load completed but symbols could not be loaded for ffdshow.ax
*** WARNING: Unable to verify checksum for NeAudio2.ax
*** ERROR: Symbol file could not be found. Defaulted to export symbols for NeAudio2.ax -

FAULTING_IP:
kernel32!MultiByteToWideChar+240
7c809dea 8a08 mov cl,byte ptr [eax]

EXCEPTION_RECORD: ffffffff -- (.exr 0xffffffffffffffff)
.exr 0xffffffffffffffff
ExceptionAddress: 7c809dea (kernel32!MultiByteToWideChar+0x00000240)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 6453ba30
Attempt to read from address 6453ba30

DEFAULT_BUCKET_ID: BAD_PTR_DEREFERENCE

PROCESS_NAME: wmplayer.exe

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

READ_ADDRESS: 6453ba30

LAST_CONTROL_TRANSFER: from 0dfba912 to 7c809dea

STACK_TEXT:
04a9f8cc 0dfba912 00000000 00000000 6453ba30 kernel32!MultiByteToWideChar+0x240
04a9f900 0dfba982 6453ba30 ffffffff 04a9f984 mspmsp!A2WBSTR+0x2b
04a9f914 0dfbb607 6453ba30 ffffffff 00000004 mspmsp!ATL::CComBSTR:perator=+0x1a
04a9f934 0dfbbe2c 00000000 04a9f9c8 04a9fa28 mspmsp!CMDSPDevice::GetModelNameFromDevice+0x57
04a9f94c 0e535200 011b25e8 12b84ef4 04a9f984 mspmsp!CMDSPDevice::GetProperty+0x16d
04a9f968 12e83a29 0119b5d8 12b84ef4 04a9f984 mswmdm!CWMDMDevice2::GetProperty+0x45
04a9f994 12e854c8 0119b5d8 12b84ef4 04a9f9c8 wmp!GetDeviceProperty+0x5a
04a9f9ec 12e86f60 0119b5d8 04a9fa28 00000001 wmp!GetBestDeviceName+0xf5
04a9fa38 12ccc1e5 0119b5d8 01193518 00000000 wmp!IsDisplayableDevice+0x86
04a9fc24 12b2b364 0119b5d8 00000000 00000000 wmp!CWMDMPublishProvider::AddDevice+0x1ab
04a9fd6c 12aac263 0006dbc0 01050d98 000401b6 wmp!CWMDMPublishProvider::UpdateDeviceList+0x122
04a9fe94 12aac336 7c97c260 1299aab4 00000000 wmp!CWMDMPublishProvider::RefreshThreadLoop+0x8e
04a9ffb4 7c80b683 01050d98 0006dbc0 7c97c260 wmp!CWMDMPublishProvider::RefreshThreadProc+0x6a
04a9ffec 00000000 12aac2e0 01050d98 00000000 kernel32!BaseThreadStart+0x37


FOLLOWUP_IP:
mspmsp!A2WBSTR+2b
0dfba912 837d0cff cmp dword ptr [ebp+0Ch],0FFFFFFFFh

SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: mspmsp

IMAGE_NAME: mspmsp.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 453711a4

FAULTING_THREAD: 00000fb8

PRIMARY_PROBLEM_CLASS: BAD_PTR_DEREFERENCE

BUGCHECK_STR: APPLICATION_FAULT_BAD_PTR_DEREFERENCE

SYMBOL_NAME: mspmsp!A2WBSTR+2b

STACK_COMMAND: ~18s; .ecxr ; kb

FAILURE_BUCKET_ID: APPLICATION_FAULT_BAD_PTR_DEREFERENCE_mspmsp!A2WBSTR+2b

BUCKET_ID: APPLICATION_FAULT_BAD_PTR_DEREFERENCE_mspmsp!A2WBSTR+2b

Followup: MachineOwner
---------

eax=6453ba30 ebx=00092f00 ecx=000001b5 edx=6453ba31 esi=000004e4 edi=00000000
eip=7c809dea esp=04a9f89c ebp=04a9f8cc iopl=0 nv up ei pl zr na pe nc
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00000246
kernel32!MultiByteToWideChar+0x240:
7c809dea 8a08 mov cl,byte ptr [eax] ds:0023:6453ba30=??
ChildEBP RetAddr Args to Child
04a9f8cc 0dfba912 00000000 00000000 6453ba30 kernel32!MultiByteToWideChar+0x240 (FPO: [Non-Fpo])
04a9f900 0dfba982 6453ba30 ffffffff 04a9f984 mspmsp!A2WBSTR+0x2b (FPO: [Non-Fpo])
04a9f914 0dfbb607 6453ba30 ffffffff 00000004 mspmsp!ATL::CComBSTR:perator=+0x1a (FPO: [Non-Fpo])
04a9f934 0dfbbe2c 00000000 04a9f9c8 04a9fa28 mspmsp!CMDSPDevice::GetModelNameFromDevice+0x57 (FPO: [Non-Fpo])
04a9f94c 0e535200 011b25e8 12b84ef4 04a9f984 mspmsp!CMDSPDevice::GetProperty+0x16d (FPO: [Non-Fpo])
04a9f968 12e83a29 0119b5d8 12b84ef4 04a9f984 mswmdm!CWMDMDevice2::GetProperty+0x45 (FPO: [Non-Fpo])
04a9f994 12e854c8 0119b5d8 12b84ef4 04a9f9c8 wmp!GetDeviceProperty+0x5a (FPO: [Non-Fpo])
04a9f9ec 12e86f60 0119b5d8 04a9fa28 00000001 wmp!GetBestDeviceName+0xf5 (FPO: [Non-Fpo])
04a9fa38 12ccc1e5 0119b5d8 01193518 00000000 wmp!IsDisplayableDevice+0x86 (FPO: [Non-Fpo])
04a9fc24 12b2b364 0119b5d8 00000000 00000000 wmp!CWMDMPublishProvider::AddDevice+0x1ab (FPO: [Non-Fpo])
04a9fd6c 12aac263 0006dbc0 01050d98 000401b6 wmp!CWMDMPublishProvider::UpdateDeviceList+0x122 (FPO: [Non-Fpo])
04a9fe94 12aac336 7c97c260 1299aab4 00000000 wmp!CWMDMPublishProvider::RefreshThreadLoop+0x8e (FPO: [Non-Fpo])
04a9ffb4 7c80b683 01050d98 0006dbc0 7c97c260 wmp!CWMDMPublishProvider::RefreshThreadProc+0x6a (FPO: [Non-Fpo])
04a9ffec 00000000 12aac2e0 01050d98 00000000 kernel32!BaseThreadStart+0x37 (FPO: [Non-Fpo])
start end module name
00b80000 00b97000 LVPrcInj LVPrcInj.dll Tue Feb 06 19:46:34 2007 (45C9216A)
00e60000 00e69000 normaliz normaliz.dll Thu Jun 29 11:05:42 2006 (44A3EC46)
01000000 01013000 wmplayer wmplayer.exe Thu Oct 19 01:46:18 2006 (4537112A)
02510000 0257e000 NDParser NDParser.ax Thu Oct 05 10:53:04 2006 (45251C50)
02e20000 030b7000 ffdshow ffdshow.ax Thu Nov 30 12:09:57 2006 (456F1065)
031c0000 032ab000 VSFilter VSFilter.dll Fri May 12 02:48:27 2006 (44642FBB)
03bb0000 03de1000 NeAudio2 NeAudio2.ax Thu Oct 05 10:52:31 2006 (45251C2F)
04030000 04305000 AdvrCntr2 AdvrCntr2.dll Tue Oct 10 07:24:57 2006 (452B8309)
04f30000 04fc0000 NeroBurnPlugin NeroBurnPlugin.dll Tue Jul 25 14:22:01 2006 (44C66149)
07940000 0797b000 cewmdm cewmdm.dll Thu Oct 19 01:47:09 2006 (4537115D)
0bef0000 0bf27000 MFPLAT MFPLAT.dll Thu Oct 19 01:47:35 2006 (45371177)
0d780000 0d7be000 mpvis mpvis.dll Thu Oct 19 01:47:59 2006 (4537118F)
0dfb0000 0dfe9000 mspmsp mspmsp.dll Thu Oct 19 01:48:20 2006 (453711A4)
0e510000 0e562000 mswmdm mswmdm.dll Thu Oct 19 01:48:31 2006 (453711AF)
10000000 10019000 McVSSkt McVSSkt.Dll Mon Sep 26 21:12:51 2005 (43389C93)
11c70000 11ca9000 wmasf wmasf.dll Thu Oct 19 01:47:23 2006 (4537116B)
11cf0000 11cfb000 wmdmlog wmdmlog.dll Thu Oct 19 01:47:25 2006 (4537116D)
11d10000 11d1d000 wmdmps wmdmps.dll Thu Oct 19 01:47:26 2006 (4537116E)
12950000 133b4000 wmp wmp.dll Thu Oct 19 01:47:52 2006 (45371188)
134d0000 1351c000 wmpeffects wmpeffects.dll Thu Oct 19 01:47:57 2006 (4537118D)
13740000 13f1b000 wmploc wmploc.dll Thu Oct 19 01:48:00 2006 (45371190)
14030000 14054000 wmpps wmpps.dll Thu Oct 19 01:48:03 2006 (45371193)
15110000 1536a000 wmvcore wmvcore.dll Thu Oct 19 01:48:18 2006 (453711A2)
20000000 202c5000 xpsp2res xpsp2res.dll Wed Aug 04 03:56:41 2004 (411096B9)
42990000 429d5000 iertutil iertutil.dll Wed Mar 07 12:45:20 2007 (45EEFA30)
42c10000 42cdf000 wininet wininet.dll Wed Mar 07 12:45:18 2007 (45EEFA2E)
42cf0000 42e14000 urlmon urlmon.dll Wed Mar 07 12:45:17 2007 (45EEFA2D)
4d4f0000 4d548000 winhttp winhttp.dll Wed Aug 04 03:57:07 2004 (411096D3)
4ec50000 4edf3000 GdiPlus GdiPlus.dll Wed Aug 04 03:55:55 2004 (4110968B)
59a60000 59b01000 dbghelp dbghelp.dll Wed Aug 04 03:56:10 2004 (4110969A)
5ad70000 5ada8000 uxtheme uxtheme.dll Wed Aug 04 03:56:43 2004 (411096BB)
5b860000 5b8b4000 netapi32 netapi32.dll Thu Aug 17 08:28:27 2006 (44E460EB)
5e760000 5e76a000 perfos perfos.dll Wed Aug 04 03:56:35 2004 (411096B3)
605d0000 605d9000 mslbui mslbui.dll Wed Aug 04 03:58:39 2004 (4110972F)
62bf0000 62c21000 upnphost upnphost.dll Mon Feb 05 15:17:02 2007 (45C790BE)
63380000 633f8000 jscript jscript.dll Tue Oct 17 15:59:54 2006 (4535363A)
69450000 69466000 faultrep faultrep.dll Wed Aug 04 03:56:05 2004 (41109695)
6f8c0000 6f93c000 libmplayer libmplayer.dll Thu Nov 30 12:05:01 2006 (456F0F3D)
6fac0000 6fe16000 libavcodec libavcodec.dll Fri Dec 01 12:28:26 2006 (4570663A)
71aa0000 71aa8000 ws2help ws2help.dll Wed Aug 04 03:57:39 2004 (411096F3)
71ab0000 71ac7000 ws2_32 ws2_32.dll Wed Aug 04 03:57:38 2004 (411096F2)
71ad0000 71ad9000 wsock32 wsock32.dll Wed Aug 04 03:57:51 2004 (411096FF)
71bf0000 71c03000 samlib samlib.dll Wed Aug 04 03:56:29 2004 (411096AD)
72280000 722aa000 dinput dinput.dll Wed Aug 04 03:56:31 2004 (411096AF)
722b0000 722b5000 sensapi sensapi.dll Wed Aug 04 03:56:28 2004 (411096AC)
72d10000 72d18000 msacm32_72d10000 msacm32.drv Sat Aug 18 01:33:30 2001 (3B7DFE2A)
72d20000 72d29000 wdmaud wdmaud.drv Wed Aug 04 03:56:54 2004 (411096C6)
73000000 73026000 winspool winspool.drv Wed Aug 04 03:56:38 2004 (411096B6)
736b0000 736b7000 msdmo msdmo.dll Wed Aug 04 03:57:53 2004 (41109701)
73760000 737a9000 ddraw ddraw.dll Wed Aug 04 03:56:16 2004 (411096A0)
73940000 73a10000 d3dim700 d3dim700.dll Wed Aug 04 03:56:04 2004 (41109694)
73b50000 73b67000 avifil32 avifil32.dll Wed Aug 04 03:57:07 2004 (411096D3)
73bc0000 73bc6000 dciman32 dciman32.dll Wed Aug 04 03:56:15 2004 (4110969F)
73ee0000 73ee4000 ksuser ksuser.dll Wed Aug 04 03:56:29 2004 (411096AD)
73f10000 73f6c000 dsound dsound.dll Wed Aug 04 03:57:08 2004 (411096D4)
74720000 7476b000 MSCTF MSCTF.dll Wed Aug 04 03:57:30 2004 (411096EA)
74810000 7497c000 quartz quartz.dll Mon Aug 29 23:54:26 2005 (4313D872)
74f00000 74f0c000 ssdpapi ssdpapi.dll Wed Aug 04 03:59:16 2004 (41109754)
755c0000 755ee000 MSCTFIME MSCTFIME.IME Wed Aug 04 03:57:31 2004 (411096EB)
75a70000 75a91000 msvfw32 msvfw32.dll Wed Aug 04 03:59:15 2004 (41109753)
75cf0000 75d81000 mlang mlang.dll Wed Aug 04 03:56:29 2004 (411096AD)
75e90000 75f40000 sxs sxs.dll Thu Oct 19 09:56:28 2006 (4537840C)
75f40000 75f51000 devenum devenum.dll Wed Aug 04 03:56:22 2004 (411096A6)
76360000 76370000 winsta winsta.dll Wed Aug 04 03:56:40 2004 (411096B8)
76380000 76385000 msimg32 msimg32.dll Wed Aug 04 03:58:31 2004 (41109727)
76390000 763ad000 imm32 imm32.dll Wed Aug 04 03:56:30 2004 (411096AE)
763b0000 763f9000 comdlg32 comdlg32.dll Wed Aug 04 03:56:32 2004 (411096B0)
769c0000 76a73000 userenv userenv.dll Wed Aug 04 03:56:41 2004 (411096B9)
76b40000 76b6d000 winmm winmm.dll Wed Aug 04 03:57:10 2004 (411096D6)
76c30000 76c5e000 wintrust wintrust.dll Wed Aug 04 03:56:41 2004 (411096B9)
76c90000 76cb8000 imagehlp imagehlp.dll Wed Aug 04 03:56:25 2004 (411096A9)
76d60000 76d79000 iphlpapi iphlpapi.dll Fri May 19 08:59:41 2006 (446DC13D)
76e80000 76e8e000 rtutils rtutils.dll Wed Aug 04 03:56:36 2004 (411096B4)
76e90000 76ea2000 rasman rasman.dll Wed Aug 04 03:56:29 2004 (411096AD)
76eb0000 76edf000 tapi32 tapi32.dll Wed Aug 04 03:56:38 2004 (411096B6)
76ee0000 76f1c000 rasapi32 rasapi32.dll Wed Aug 04 03:56:25 2004 (411096A9)
76f50000 76f58000 wtsapi32 wtsapi32.dll Wed Aug 04 03:57:55 2004 (41109703)
76f60000 76f8c000 wldap32 wldap32.dll Wed Aug 04 03:56:43 2004 (411096BB)
76fd0000 7704f000 clbcatq clbcatq.dll Tue Jul 26 00:39:44 2005 (42E5BE90)
77050000 77115000 comres comres.dll Wed Aug 04 03:56:36 2004 (411096B4)
77120000 771ac000 oleaut32 oleaut32.dll Wed Aug 04 03:57:39 2004 (411096F3)
773d0000 774d3000 comctl32 comctl32.dll Fri Aug 25 11:45:55 2006 (44EF1B33)
774e0000 7761d000 ole32 ole32.dll Tue Jul 26 00:39:47 2005 (42E5BE93)
77690000 776b1000 ntmarta ntmarta.dll Wed Aug 04 03:57:02 2004 (411096CE)
77920000 77a13000 setupapi setupapi.dll Wed Aug 04 03:56:32 2004 (411096B0)
77a80000 77b14000 crypt32 crypt32.dll Wed Aug 04 03:56:01 2004 (41109691)
77b20000 77b32000 msasn1 msasn1.dll Wed Aug 04 03:57:23 2004 (411096E3)
77b40000 77b62000 apphelp apphelp.dll Wed Aug 04 03:56:36 2004 (411096B4)
77bd0000 77bd7000 midimap midimap.dll Wed Aug 04 03:56:25 2004 (411096A9)
77be0000 77bf5000 msacm32 msacm32.dll Wed Aug 04 03:57:03 2004 (411096CF)
77c00000 77c08000 version version.dll Wed Aug 04 03:56:39 2004 (411096B7)
77c10000 77c68000 msvcrt msvcrt.dll Wed Aug 04 03:59:14 2004 (41109752)
77c70000 77c93000 msv1_0 msv1_0.dll Wed Aug 04 03:59:11 2004 (4110974F)
77dd0000 77e6b000 advapi32 advapi32.dll Wed Aug 04 03:56:23 2004 (411096A7)
77e70000 77f01000 rpcrt4 rpcrt4.dll Wed Aug 04 03:56:30 2004 (411096AE)
77f10000 77f57000 gdi32 gdi32.dll Thu Mar 08 10:36:28 2007 (45F02D7C)
77f60000 77fd6000 shlwapi shlwapi.dll Mon Oct 23 11:34:21 2006 (453CE0FD)
77fe0000 77ff1000 secur32 secur32.dll Wed Aug 04 03:56:49 2004 (411096C1)
7c340000 7c396000 msvcr71 msvcr71.dll Fri Feb 21 07:42:20 2003 (3E561EAC)
7c3a0000 7c41b000 msvcp71 msvcp71.dll Wed Mar 19 00:14:51 2003 (3E77EEBB)
7c800000 7c8f4000 kernel32 kernel32.dll Wed Jul 05 06:55:00 2006 (44AB9A84)
7c900000 7c9b0000 ntdll ntdll.dll Wed Aug 04 03:56:36 2004 (411096B4)
7c9c0000 7d1d5000 shell32 shell32.dll Tue Dec 19 16:52:11 2006 (45885F0B)
7e410000 7e4a0000 user32 user32.dll Thu Mar 08 10:36:28 2007 (45F02D7C)
Closing open log file c:\debuglog.txt