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STOP: 0x0000007E message on shutdown

Discussion in 'Windows XP' started by HumBug, 2008/11/30.

  1. 2008/11/30
    HumBug

    HumBug Well-Known Member Thread Starter

    Joined:
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    Daughter's computer has Windows XP -

    When you close down it appears to be closing down normally.But always finishes up with a screen with title message error

    A problem has been detected and windows has been shut down to prevent damage to your computer.

    The bottom of the screen has the following technical information message:

    ***STOP: 0x0000007E (0xc000000A, 0x000002DC, 0x000000FF, 0x804E35E9)

    Anyone any clues where to start checking with this one or is there a tool that tells us what was being closed down when it crashed - and as it is at logoff -does that eliminate software errors and make it a hardware error or ???
     
    HumBug,
    #1
  2. 2008/12/01
    Admin.

    Admin. Administrator Administrator Staff

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    Follow these instructions to post a Dump Data Log.

    If you do not have a dump, ensure that your machine is configured to write out a dump by following the directions from microsoft

    Please note:
     
    Admin.,
    #2


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  4. 2008/12/01
    rsinfo

    rsinfo SuperGeek Alumni

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    Some very generic things to do -

    1. Run chkdsk /f on all your partitions.
    2. Test RAM
    3. Empty all temp files/folders
    4. Check for driver updates for your hardware.
     
    rsinfo,
    #3

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