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Spooler killed by sharing worstation

Discussion in 'Windows XP' started by voyager, 2011/03/22.

  1. 2011/03/22
    voyager

    voyager Inactive Thread Starter

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    One of my customers has a workstation that shares an HP Deskjet F4235. It works fine on that computer. When any of the sharing workstations attemps to print to the workstation with the printer the host errors out. The message is that the Spooler has encountered an error. Sending an error report produces no results. I ran SFC, I have uninstalled the printer, redownloaded the drivers, re-installed the printer without any success. I found a couple of documents on line purporting to repair printing problems but they made no improvement. I found errors in the System Log stating that the Spooler Open Service failed: 1060. In services the Spooler is stopped and the Start button will not work. However, you can right click on the spooler service, go to properties and start it. Please help.
     
    voyager,
    #1
  2. 2011/03/22
    rsinfo

    rsinfo SuperGeek Alumni

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    Was the printer working before or it didn't work from the very beginning ?
     
    rsinfo,
    #2


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  4. 2011/03/23
    TonyT

    TonyT SuperGeek Staff

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    The spooler service executable can get corrupted.

    You can use System File Checker to try to fix the corrupted files or you can just copy spoolsv.exe from C:\Windows\ServicePackFiles\I386 and paste in sistem32. Do this with the printer disconnected, then reboot. Verify via Services that the service is set to Automatic & is started.

    Then use this script to cleanup the spooler. (double-click) Paste into Notepad and Saveas clearspool.cmd:
    Code:
    @echo off
echo.
echo Purging the print queue . . .
net stop Spooler
echo Deleting all print jobs . . .
ping localhost -n 4 > nul
del /q %SystemRoot%\system32\spool\printers\*.*
net start Spooler
echo Done!
ping localhost -n 4 > nul
pause
    Then uninstall the HP printer and uninstall the HP software. Then install the printer and use ONLY the drivers for it, don't install additional HP software. Sometimes the additional software installs HP PDF printer objects and other stuff that may corrupt the spoolsv.
     
    TonyT,
    #3

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