speakers not working on new sound card

hi there
i recently put a posting on a few weeks ago for help with setting up my speakers i had to get a new sound card a 5 .1 for the speakers to work which i have just done and installed well now only one of the speakers will work!
the speakers are by creative lab and are model p5800 5.1 and my sound card i have installed is a mercury pci card software driver disk v2 .1 5 1 any help would be great
thanks
its so confusing there are 6 different wires at the back that have to be plugged in 2 green 2 orange and 2 black i have them all in at the moment and no sound will come out
cheers

 

Ignoring the wires for the moment.

Control Panel, Sound and Audio Devices.
Does your sound card show as the default device?
Are the settings for speaker type and volume set appropriately?


Control Panel, System, Hardware, Device Manager.

Does your sound card appear in the listing of Sound devices?
if you right click on the sound card, Properties, does it show as working?

 

hi
its says that the device is working properly but it is on as my default sound card the old one is there and i dont n how to turn this new one on
cheers

 

hooking up speakers

Hello

To remove the old sound card. First was the old sound card onboard or external?

if external. just click start-> right click my computer. click properties. click hardware the device manager. now go to the sound card area and right click on the sound card that is already there click uninstall.

if it was an onboard one you need to go into the bios to disable. Your motherboard book should explain this then follow the above steps.

That will remove the one that is not in use. also if the sound card was an onboard one you need to ensure you have not plugged the speaker wires into that one.

Dan

 

Here is the wiring diagram for the speakers:
http://us.creative.com/support/down...t=10596&regionID=1&Product_Name=Inspire+P5800
You will need to match that with the 4 or 5.1 channel output of the "Mercury PCI" card.

I found 2 Mercury sound cards (if it is the same company), this is one:
http://www.trilogycomms.com/Detail.aspx?id=1
I cannot determine if the output supports more than 2 channels. (BTW, 1 channel is mono, 2 channels are stereo, 4 are quadraphonic, your 5.1 speaker system has quadraphonic with a front satellite and subwoffer).

Does the information supplied with the Mercury card mention 4 channel, 5.1 channel, 6 channel or maybe even 7.1 channel output? Can you provide any links to the suppliers website if the one I have found is not correct?

Matt

 

Mattman,

The old device is still defined and working perfectly. It also has no speaker connections whatsoever.

The new sound board has all the speaker connections, but it does not appear in device manager at all.

 

Sound card

Hello

From what I can remember with windows xp or windows in General. You can have muliple cards in your computer (2 sound card, 2 video cards etc...) but if they are all configured for the same irq then you may run into problems.

First. are you planning on using the other sound card in this computer if not either disable the onboard sound if it is onboard or take out the old sound card.

Second if you are planning on using both then I first would disable the old card through the device manager. and see if that works. if it does then it was a irq issue. You will then need to see about setting either the new card or old card to a different free irq.

Dan

 

An IRQ issue under XP seems unlikely.
XP does an excellent job of IRQ steering, and it not unusual to see six or more devices on an IRQ (IRQ 11 for example).

An IRQ conflict would not lead the the poster's issue -- The device does not appear under Device Manager.

There is no driver installed.

 

Sound from only one speaker? Connected to the new soundcard that does not appear in Device Manager?


If kaylaslovely has the Mercury soundcard that I linked to, it is an "IP Communications" device, I doubt it is a multi channel "audio" device.

Matt

 

Beats me mattman.

My read was the soundcard is not installed in a way that would make it a valid device under Device Manager, or the Control Panel sound applet.

For all I know all the sound is coming from the PC Speaker.

It certainly is academic whether you can have multiple sound devices installed (yes you can, but it is tricky), if the speakers are only installed on one of the devices.

. If the original sound device is an onboard one, use Device Manger, right-click on the original Sound device, and Uninstall.

Reboot and do whatever key sequence is necessary to enter BIOS Setup. Use the BIOS to disable the onboard sound device. Restart the computer and install the new sound card again.

. If it is a PCI card based Sound card, use Device Manager and uninstall. Shutdown the computer . Remove the board. Restart the computer and install your new sound card again.

.