Just taking a shot in the dark as to whether or not anyone can offer some help. I do not own a smartphone myself (too technical for me to use!) but my son (who lives 1200 miles away) just informed me that his phone had done a reset or update--he wasn't sure exactly--but it caused him to lose all of the pictures he had on it! It's a Samsung Galaxy 6, possibly an "android" system?? and to my knowledge doesn't have an SD card, so must use internal storage? He hadn't backed-up anything to be able to retrieve any of his saved pictures. Has anyone ever had this happen and was ever able to recover their pictures? All the reading I have done makes it sound not very hopeful. Got my fingers crossed for him that something can be done! Thanks everyone!