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Server BSOD's

Discussion in 'Windows Server System' started by biguntroll, 2006/04/12.

  1. 2006/04/12
    biguntroll

    biguntroll Inactive Thread Starter

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    I am having fits with a Server 2003 machine that has been rebooting for over a week now. I have taken the server clear down to bare bones and reinstalled server and it's updates and still have the same problem. I would appreciate any help with this issue. Here is the dump file analysis:



    Microsoft (R) Windows Debugger Version 6.6.0003.5
    Copyright (c) Microsoft Corporation. All rights reserved.


    Loading Dump File [C:\Documents and Settings\scott.williams\Desktop\New Folder\Mini041206-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available

    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is:
    Windows Server 2003 Kernel Version 3790 (Service Pack 1) MP (2 procs) Free x86 compatible
    Product: LanManNt, suite: TerminalServer SingleUserTS
    Built by: 3790.srv03_sp1_rtm.050324-1447
    Kernel base = 0x80800000 PsLoadedModuleList = 0x808af988
    Debug session time: Wed Apr 12 09:40:15.672 2006 (GMT-5)
    System Uptime: 0 days 15:49:52.906
    Loading Kernel Symbols
    .............................................................................................................
    Loading User Symbols
    Loading unloaded module list
    ...
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    Use !analyze -v to get detailed debugging information.

    BugCheck 1000007E, {c0000005, 808281c0, f78deca0, f78de99c}

    Probably caused by : ntkrnlmp.exe ( nt!CmpDelayCloseWorker+d2 )

    Followup: MachineOwner
    ---------

    1: kd> !analyze -v
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck. Usually the exception address pinpoints
    the driver/function that caused the problem. Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003. This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG. This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG. This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 808281c0, The address that the exception occurred at
    Arg3: f78deca0, Exception Record Address
    Arg4: f78de99c, Context Record Address

    Debugging Details:
    ------------------


    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    FAULTING_IP:
    nt!CmpDelayCloseWorker+d2
    808281c0 8b5808 mov ebx,[eax+0x8]

    EXCEPTION_RECORD: f78deca0 -- (.exr fffffffff78deca0)
    ExceptionAddress: 808281c0 (nt!CmpDelayCloseWorker+0x000000d2)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 00000000
    Parameter[1]: 3b8255bd
    Attempt to read from address 3b8255bd

    CONTEXT: f78de99c -- (.cxr fffffffff78de99c)
    eax=3b8255b5 ebx=00000193 ecx=808ad280 edx=00000001 esi=8979b8d0 edi=808ad280
    eip=808281c0 esp=f78ded68 ebp=f78ded80 iopl=0 nv up ei pl nz na pe nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
    nt!CmpDelayCloseWorker+0xd2:
    808281c0 8b5808 mov ebx,[eax+0x8] ds:0023:3b8255bd=????????
    Resetting default scope

    CUSTOMER_CRASH_COUNT: 1

    DEFAULT_BUCKET_ID: DRIVER_FAULT_SERVER_MINIDUMP

    CURRENT_IRQL: 0

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx ". The memory could not be "%s ".

    READ_ADDRESS: 3b8255bd

    BUGCHECK_STR: 0x7E

    LAST_CONTROL_TRANSFER: from 8083f72e to 808281c0

    STACK_TEXT:
    f78ded80 8083f72e 00000000 00000000 8979b8d0 nt!CmpDelayCloseWorker+0xd2
    f78dedac 8092ccff 00000000 00000000 00000000 nt!ExpWorkerThread+0xeb
    f78deddc 80841a96 8083f671 00000001 00000000 nt!PspSystemThreadStartup+0x2e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    STACK_COMMAND: .bugcheck ; kb

    FOLLOWUP_IP:
    nt!CmpDelayCloseWorker+d2
    808281c0 8b5808 mov ebx,[eax+0x8]

    FAULTING_SOURCE_CODE:


    SYMBOL_STACK_INDEX: 0

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: nt!CmpDelayCloseWorker+d2

    MODULE_NAME: nt

    IMAGE_NAME: ntkrnlmp.exe

    DEBUG_FLR_IMAGE_TIMESTAMP: 42435e60

    FAILURE_BUCKET_ID: 0x7E_nt!CmpDelayCloseWorker+d2

    BUCKET_ID: 0x7E_nt!CmpDelayCloseWorker+d2

    Followup: MachineOwner
    ---------
     
  2. 2006/04/13
    pwoodell

    pwoodell Inactive

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    This looks like a hardware / memory error.

    Suggestion
    1. chkdsk /r
    2. Re-allocate paging space
    3. Reseat RAM
    4. Check overheat
    5. Check the PSU has adequate power supply to drive all devices including USB device.

    CPC2004 any advice on this one. You are deffinately the expert on this, not me....
     

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  4. 2006/04/14
    cpc2004

    cpc2004 Inactive

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    Maybe hardware problem

    Hi,

    The debug log is incomplete. No module list is attached. One minidump is insufficient to determine the hardware problem. As hardware problem occurs randomly, the debug reports have different symptoms and they are the signs of hardware error. Software problem always have consistent symptoms.
     
  5. 2006/04/14
    biguntroll

    biguntroll Inactive Thread Starter

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    Debug Log is Incomplete

    This thing is really driving me insane. Do you need me to post more of the dumps?
     
  6. 2006/04/14
    cpc2004

    cpc2004 Inactive

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    Hi,

    More debug logs are definitely useful to diagnostic blue screen problem. Would you provide the output of lmnt (ie the load module list) as well.
     
  7. 2006/04/14
    biguntroll

    biguntroll Inactive Thread Starter

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    lmnt

    How do i do that?

    I REALLY appreciate your help on this!
     
  8. 2006/04/14
    cpc2004

    cpc2004 Inactive

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  9. 2006/04/22
    Newmark

    Newmark Inactive

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    Same problem, tried EVERYTHING

    We have the same problem, with similar - or none at all - dumps.
    Server just BSOD's every hour or so.
    Have tried EVERYTHING I know, in the meantime back to w2k server (show MUST go on, we are on a 24/7 shop).
    We got the 2003 enterprize fresh with an HP 4 CPU server, tried calling them, had 2 tech's come over and REALLY test ALL hardware, changed 3 types of memory, had MS admins come over and try, but NOTHING happened.
    The **** thing just keeps rebooting after a week or so, but operates perfectly until it starts happening. I even suggested we give it Seltzer through the CD slot ( fig, level of DESPERATION ).
    Please, you or ANYONE, help, since HP says, and I actually beleive when they say that harware is NOT the problem. MS should change name to BS 'cause they keep promising but don't put out, that they are "working on a solution" (inbetween frags in UT2007, I think) and we HAVE to keep our bussines running.

    Thanks in advance.

    Newmark
     
  10. 2006/04/22
    cpc2004

    cpc2004 Inactive

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    Hi,

    The following software also causes bugcheck code 7E.

    Netlimiter
    Visual Insight
    klif.sys (Kaspery AntiVirus)
    pci.sys (compact flash)
     
  11. 2006/04/22
    Newmark

    Newmark Inactive

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    Hi
    thx for a swift reply

    none of the above is present and/or installed on server
    ...
     
  12. 2006/04/22
    cpc2004

    cpc2004 Inactive

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    Attach the debug log

    Hi,

    Usually bugcheck code 7E is caused by software problem. Maybe it is caused by registry corruption. Do you find system event 1517? If you attach the debug log here, it will take a look to it.
     

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