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Server 2003 crash reboots

Discussion in 'Windows Server System' started by jwhite, 2006/01/18.

  1. 2006/01/18
    jwhite

    jwhite Inactive Thread Starter

    Joined:
    2006/01/18
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    I am having issues with issues with 2 servers that are rebooting on their own. They are both VM print servers running off of ESX V. 2.5.2
    They are both running 2003 server standard. They both have 10GB of hdd allocated to them, a single 3.4 ghz cpu, and 384 mb of ram.
    Vm1 for some reason is not writing a crash dump file despite being set to.
    Below is the crash log for vm2.

    Opened log file 'c:\debuglog.txt'
    kd> .sympath srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
    kd> .reload;!analyze -v;r;kv;lmnt;!thread;.logclose;q
    Loading Kernel Symbols
    ...................................................................................................
    Loading unloaded module list
    ..........
    Loading User Symbols
    *******************************************************************************
    * *
    * Bugcheck Analysis *
    * *
    *******************************************************************************

    MEMORY_MANAGEMENT (1a)
    # Any other values for parameter 1 must be individually examined.
    Arguments:
    Arg1: 00000780, The PTEs mapping the argument system cache view have been
    corrupted.
    Arg2: c032ecc0
    Arg3: 810161d0
    Arg4: 95bd3cdc

    Debugging Details:
    ------------------


    BUGCHECK_STR: 0x1a_780

    DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

    CURRENT_IRQL: 0

    LAST_CONTROL_TRANSFER: from 8052f2e3 to 8053f4b0

    STACK_TEXT:
    f78c2c40 8052f2e3 0000001a 00000780 c032ecc0 nt!KeBugCheckEx+0x19
    f78c2c84 8057e018 cbb30000 825e22c8 00000000 nt!MmUnmapViewInSystemCache+0x4e0
    f78c2c98 804fcb30 829d7fe8 823350b8 00000000 nt!CcUnmapVacb+0x28
    f78c2cc8 804fec8f 00000000 00000000 8233511c nt!CcUnmapVacbArray+0xdd
    f78c2ce0 804febff 823350b8 807178a0 823350b8 nt!CcUnmapAndPurge+0x1c
    f78c2d0c 804f16a7 00000001 80565010 826ed4e0 nt!CcDeleteSharedCacheMap+0xa4
    f78c2d40 804ed612 829efda0 805702e0 829ef290 nt!CcWriteBehind+0x2df
    f78c2d80 804ec5f0 829ef290 00000000 829efda0 nt!CcWorkerThread+0x123
    f78c2dac 8059942a 829ef290 00000000 00000000 nt!ExpWorkerThread+0xe9
    f78c2ddc 80500a04 804ec535 00000000 00000000 nt!PspSystemThreadStartup+0x2e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


    FOLLOWUP_IP:
    nt!MmUnmapViewInSystemCache+4e0
    8052f2e3 cc int 3

    SYMBOL_STACK_INDEX: 1

    FOLLOWUP_NAME: MachineOwner

    SYMBOL_NAME: nt!MmUnmapViewInSystemCache+4e0

    MODULE_NAME: nt

    DEBUG_FLR_IMAGE_TIMESTAMP: 4222691c

    STACK_COMMAND: kb

    IMAGE_NAME: memory_corruption

    FAILURE_BUCKET_ID: 0x1a_780_nt!MmUnmapViewInSystemCache+4e0

    BUCKET_ID: 0x1a_780_nt!MmUnmapViewInSystemCache+4e0

    Followup: MachineOwner
    ---------

    eax=ffdff13c ebx=0000001a ecx=829efda0 edx=e1660fb0 esi=ffdff120 edi=827fe3f0
    eip=8053f4b0 esp=f78c2c28 ebp=f78c2c40 iopl=0 nv up ei ng nz na po nc
    cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00000286
    nt!KeBugCheckEx+0x19:
    8053f4b0 5d pop ebp
    ChildEBP RetAddr Args to Child
    f78c2c40 8052f2e3 0000001a 00000780 c032ecc0 nt!KeBugCheckEx+0x19 (FPO: [Non-Fpo])
    f78c2c84 8057e018 cbb30000 825e22c8 00000000 nt!MmUnmapViewInSystemCache+0x4e0 (FPO: [Uses EBP] [3,7,0])
    f78c2c98 804fcb30 829d7fe8 823350b8 00000000 nt!CcUnmapVacb+0x28 (FPO: [3,0,0])
    f78c2cc8 804fec8f 00000000 00000000 8233511c nt!CcUnmapVacbArray+0xdd (FPO: [Non-Fpo])
    f78c2ce0 804febff 823350b8 807178a0 823350b8 nt!CcUnmapAndPurge+0x1c (FPO: [1,0,0])
    f78c2d0c 804f16a7 00000001 80565010 826ed4e0 nt!CcDeleteSharedCacheMap+0xa4 (FPO: [Non-Fpo])
    f78c2d40 804ed612 829efda0 805702e0 829ef290 nt!CcWriteBehind+0x2df (FPO: [Non-Fpo])
    f78c2d80 804ec5f0 829ef290 00000000 829efda0 nt!CcWorkerThread+0x123 (FPO: [Non-Fpo])
    f78c2dac 8059942a 829ef290 00000000 00000000 nt!ExpWorkerThread+0xe9 (FPO: [Non-Fpo])
    f78c2ddc 80500a04 804ec535 00000000 00000000 nt!PspSystemThreadStartup+0x2e (FPO: [Non-Fpo])
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
    start end module name
    804de000 80714000 nt ntoskrnl.exe Sun Feb 27 18:43:08 2005 (4222691C)
    80714000 8073c000 hal halaacpi.dll Tue Mar 25 01:07:24 2003 (3E80002C)
    bf800000 bf9c7000 win32k win32k.sys Tue Mar 08 02:31:56 2005 (422D62FC)
    bf9c7000 bf9ccd60 vmx_fb vmx_fb.dll Thu Jan 27 21:35:51 2005 (41F9B317)
    bf9cd000 bf9f4000 XESKMDRV XESKMDRV.DLL Fri Jun 13 07:37:40 2003 (3EE9C594)
    bff80000 bff96000 dxg dxg.sys Tue Mar 25 03:46:23 2003 (3E80256F)
    f5841000 f5852980 naveng naveng.sys Mon Oct 10 14:18:51 2005 (434ABE9B)
    f5853000 f58f4860 navex15 navex15.sys Mon Oct 10 14:18:03 2005 (434ABE6B)
    f5b01000 f5b2e000 Fastfat Fastfat.SYS Tue Mar 25 02:00:16 2003 (3E800C90)
    f615a000 f617c000 RDPWD RDPWD.SYS Tue Jun 14 18:43:00 2005 (42AF6B84)
    f67a2000 f67b4980 hgfs hgfs.sys Thu Jan 27 21:35:29 2005 (41F9B301)
    f68f5000 f6924000 afd afd.sys unavailable (FFFFFFFE)
    f6a14000 f6a1e000 TDTCP TDTCP.SYS Tue Mar 25 01:02:52 2003 (3E7FFF1C)
    f6a8c000 f6aa4000 Cdfs Cdfs.SYS Tue Mar 25 02:17:19 2003 (3E80108F)
    f6acc000 f6adf000 Fips Fips.SYS Tue Mar 25 02:54:59 2003 (3E801963)
    f6b0a000 f6b76000 mrxsmb mrxsmb.sys Tue Jan 18 19:35:18 2005 (41EDB956)
    f6b76000 f6ba1000 rdbss rdbss.sys Mon Oct 11 19:38:09 2004 (416B2771)
    f6ba1000 f6bd6000 netbt netbt.sys Fri Jul 18 12:16:03 2003 (3F182B53)
    f6bd6000 f6c38000 tcpip tcpip.sys Wed May 25 14:08:14 2005 (4294CD1E)
    f6c38000 f6c54000 ipsec ipsec.sys Tue Mar 25 01:55:45 2003 (3E800B81)
    f6e48000 f6e5af00 SYMEVENT SYMEVENT.SYS Wed Jan 14 20:02:13 2004 (4005F4A5)
    f6e5b000 f6eaa000 savrt savrt.sys Mon Feb 09 17:24:30 2004 (402816AE)
    f6fb2000 f6fe5000 update update.sys Tue Mar 25 02:59:59 2003 (3E801A8F)
    f700d000 f7041000 rdpdr rdpdr.sys Tue Mar 25 01:09:30 2003 (3E8000AA)
    f7091000 f709b000 Dxapi Dxapi.sys Tue Mar 25 01:06:01 2003 (3E7FFFD9)
    f70a1000 f70aa000 dump_diskdump dump_diskdump.sys Tue Mar 25 01:05:15 2003 (3E7FFFAB)
    f70e1000 f70f6000 raspptp raspptp.sys Tue Mar 25 02:19:09 2003 (3E8010FD)
    f70f6000 f7111000 ndiswan ndiswan.sys Tue Mar 25 02:48:19 2003 (3E8017D3)
    f7111000 f7128000 rasl2tp rasl2tp.sys Tue Mar 25 01:54:46 2003 (3E800B46)
    f7128000 f7141000 VIDEOPRT VIDEOPRT.SYS Tue Mar 25 01:08:02 2003 (3E800052)
    f7141000 f716b000 ks ks.sys Tue Mar 25 02:47:36 2003 (3E8017A8)
    f716b000 f717f000 redbook redbook.sys Tue Mar 25 01:04:38 2003 (3E7FFF86)
    f717f000 f7193000 cdrom cdrom.sys Tue Mar 25 01:05:18 2003 (3E7FFFAE)
    f7193000 f71ab000 serial serial.sys Tue Mar 25 01:40:08 2003 (3E8007D8)
    f71ab000 f71c2000 parport parport.sys Tue Mar 25 01:03:56 2003 (3E7FFF5C)
    f71d9000 f71ef000 i8042prt i8042prt.sys Tue Mar 25 03:01:43 2003 (3E801AF7)
    f7237000 f7259000 Mup Mup.sys Tue Mar 25 02:55:58 2003 (3E80199E)
    f7259000 f729a000 NDIS NDIS.sys Tue Mar 25 02:45:35 2003 (3E80172F)
    f729a000 f7337000 Ntfs Ntfs.sys Tue Mar 25 01:40:05 2003 (3E8007D5)
    f7337000 f7358000 KSecDD KSecDD.sys Tue Mar 25 01:05:39 2003 (3E7FFFC3)
    f7358000 f736e000 CLASSPNP CLASSPNP.SYS Tue Mar 25 01:38:14 2003 (3E800766)
    f736e000 f7394000 SCSIPORT SCSIPORT.SYS Tue Mar 25 02:01:25 2003 (3E800CD5)
    f7394000 f73b0000 atapi atapi.sys Tue Mar 25 01:04:48 2003 (3E7FFF90)
    f73b0000 f73d1000 volsnap volsnap.sys Tue Mar 25 01:05:47 2003 (3E7FFFCB)
    f73d1000 f73fb000 dmio dmio.sys Tue Mar 25 01:08:14 2003 (3E80005E)
    f73fb000 f7420000 ftdisk ftdisk.sys Tue Mar 25 01:05:26 2003 (3E7FFFB6)
    f7420000 f7435000 pci pci.sys Tue Mar 25 01:16:40 2003 (3E800258)
    f7435000 f7466000 ACPI ACPI.sys Tue Mar 25 01:16:21 2003 (3E800245)
    f7487000 f7490000 WMILIB WMILIB.SYS Tue Mar 25 01:13:00 2003 (3E80017C)
    f7497000 f74a6000 isapnp isapnp.sys Tue Mar 25 01:16:35 2003 (3E800253)
    f74a7000 f74b4000 PCIIDEX PCIIDEX.SYS Tue Mar 25 01:04:44 2003 (3E7FFF8C)
    f74b7000 f74c6000 MountMgr MountMgr.sys Tue Mar 25 01:03:05 2003 (3E7FFF29)
    f74c7000 f74d5000 PartMgr PartMgr.sys Tue Mar 25 02:04:02 2003 (3E800D72)
    f74d7000 f74e6000 disk disk.sys Tue Mar 25 01:05:20 2003 (3E7FFFB0)
    f74e7000 f74f3000 Dfs Dfs.sys Tue Mar 25 01:09:52 2003 (3E8000C0)
    f74f7000 f7503000 agp440 agp440.sys Tue Mar 25 01:16:31 2003 (3E80024F)
    f7507000 f7510000 crcdisk crcdisk.sys Tue Mar 25 01:07:23 2003 (3E80002B)
    f7527000 f7534000 wanarp wanarp.sys Tue Mar 25 01:11:22 2003 (3E80011A)
    f7547000 f7550000 ndisuio ndisuio.sys Tue Mar 25 01:09:47 2003 (3E8000BB)
    f7567000 f7573000 processr processr.sys Tue Mar 25 01:07:36 2003 (3E800038)
    f7577000 f7581000 kbdclass kbdclass.sys Tue Mar 25 01:03:10 2003 (3E7FFF2E)
    f7587000 f7591000 mouclass mouclass.sys Tue Mar 25 01:03:09 2003 (3E7FFF2D)
    f7597000 f75a1000 serenum serenum.sys Tue Mar 25 01:04:01 2003 (3E7FFF61)
    f75a7000 f75b2000 fdc fdc.sys Tue Mar 25 01:04:31 2003 (3E7FFF7F)
    f75b7000 f75c0000 watchdog watchdog.sys Tue Mar 25 01:09:01 2003 (3E80008D)
    f75c7000 f75d1000 vmxnet vmxnet.sys Thu Jan 27 21:35:35 2005 (41F9B307)
    f75d7000 f75e0000 ndistapi ndistapi.sys Tue Mar 25 01:11:28 2003 (3E800120)
    f75e7000 f75f5000 raspppoe raspppoe.sys Tue Mar 25 01:11:37 2003 (3E800129)
    f75f7000 f7602000 TDI TDI.SYS Tue Mar 25 01:14:28 2003 (3E8001D4)
    f7607000 f7612000 ptilink ptilink.sys Tue Mar 25 01:03:51 2003 (3E7FFF57)
    f7617000 f7620000 raspti raspti.sys Tue Mar 25 01:11:36 2003 (3E800128)
    f7627000 f7636000 termdd termdd.sys Tue Mar 25 01:02:52 2003 (3E7FFF1C)
    f7637000 f7645000 NDProxy NDProxy.SYS Tue Mar 25 01:11:30 2003 (3E800122)
    f7657000 f7661000 flpydisk flpydisk.sys Tue Mar 25 01:04:32 2003 (3E7FFF80)
    f7667000 f7677000 Savrtpel Savrtpel.sys Mon Feb 09 17:24:34 2004 (402816B2)
    f7687000 f7693000 vga vga.sys Tue Mar 25 01:08:03 2003 (3E800053)
    f76a7000 f76b1000 Msfs Msfs.SYS Tue Mar 25 01:08:56 2003 (3E800088)
    f76b7000 f76c3000 Npfs Npfs.SYS Tue Mar 25 01:08:59 2003 (3E80008B)
    f76d7000 f76e6000 msgpc msgpc.sys Tue Mar 25 01:10:12 2003 (3E8000D4)
    f76e7000 f76f4000 netbios netbios.sys Tue Mar 25 01:09:53 2003 (3E8000C1)
    f7707000 f770f000 kdcom kdcom.dll Tue Mar 25 01:08:00 2003 (3E800050)
    f770f000 f7717000 BOOTVID BOOTVID.dll Tue Mar 25 01:07:58 2003 (3E80004E)
    f7717000 f771e000 intelide intelide.sys Tue Mar 25 01:04:45 2003 (3E7FFF8D)
    f771f000 f7726000 dmload dmload.sys unavailable (FFFFFFFE)
    f7727000 f772d780 symmpi symmpi.sys Fri Oct 04 20:46:19 2002 (3D9E446B)
    f775f000 f7767000 audstub audstub.sys Tue Mar 25 01:09:12 2003 (3E800098)
    f776f000 f7777000 Fs_Rec Fs_Rec.SYS unavailable (FFFFFFFE)
    f7777000 f777e000 Null Null.SYS unavailable (FFFFFFFE)
    f777f000 f7786000 Beep Beep.SYS Tue Mar 25 01:03:04 2003 (3E7FFF28)
    f7787000 f778f000 mnmdd mnmdd.SYS Tue Mar 25 01:07:53 2003 (3E800049)
    f778f000 f7797000 RDPCDD RDPCDD.sys Tue Mar 25 01:03:05 2003 (3E7FFF29)
    f7797000 f779f000 rasacd rasacd.sys Tue Mar 25 01:11:50 2003 (3E800136)
    f77af000 f77b6000 CCDevice CCDevice.SYS Wed Dec 29 11:12:29 2004 (41D2E57D)
    f7817000 f781d780 dump_symmpi dump_symmpi.sys Fri Oct 04 20:46:19 2002 (3D9E446B)
    f781f000 f7826000 dxgthk dxgthk.sys Tue Mar 25 01:05:52 2003 (3E7FFFD0)
    f782f000 f7836000 parvdm parvdm.sys unavailable (FFFFFFFE)
    f792f000 f79323c0 vmx_svga vmx_svga.sys Thu Jan 27 21:35:41 2005 (41F9B30D)
    f798b000 f798c200 swenum swenum.sys Tue Mar 25 01:03:22 2003 (3E7FFF3A)
    f798d000 f798e280 vmmemctl vmmemctl.sys Thu Jan 27 21:35:37 2005 (41F9B309)
    f7a8e000 f7a8ef80 vmmouse vmmouse.sys Thu Jan 27 21:36:01 2005 (41F9B321)

    Unloaded modules:
    f64ec000 f654a000 srv.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f591d000 f592f000 naveng.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f592f000 f59d1000 navex15.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f5b2e000 f5b40000 naveng.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f5b40000 f5be2000 navex15.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f6d94000 f6da6000 naveng.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f6da6000 f6e48000 navex15.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f6876000 f68cd000 wlbs.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f76f7000 f7705000 imapi.sys
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    f7767000 f776f000 Sfloppy.SYS
    Timestamp: unavailable (00000000)
    Checksum: 00000000
    THREAD 829efda0 Cid 0004.0028 Teb: 00000000 Win32Thread: 00000000 RUNNING on processor 0
    Not impersonating
    DeviceMap e10013c0
    Owning Process 829f1818 Image: System
    Wait Start TickCount 12375217 Ticks: 0
    Context Switch Count 202278
    UserTime 00:00:00.0000
    KernelTime 00:00:08.0031
    Start Address nt!ExpWorkerThread (0x804ec535)
    Stack Init f78c3000 Current f78c24fc Base f78c3000 Limit f78c0000 Call 0
    Priority 14 BasePriority 13 PriorityDecrement 0
    ChildEBP RetAddr Args to Child
    f78c2c40 8052f2e3 0000001a 00000780 c032ecc0 nt!KeBugCheckEx+0x19 (FPO: [Non-Fpo])
    f78c2c84 8057e018 cbb30000 825e22c8 00000000 nt!MmUnmapViewInSystemCache+0x4e0 (FPO: [Uses EBP] [3,7,0])
    f78c2c98 804fcb30 829d7fe8 823350b8 00000000 nt!CcUnmapVacb+0x28 (FPO: [3,0,0])
    f78c2cc8 804fec8f 00000000 00000000 8233511c nt!CcUnmapVacbArray+0xdd (FPO: [Non-Fpo])
    f78c2ce0 804febff 823350b8 807178a0 823350b8 nt!CcUnmapAndPurge+0x1c (FPO: [1,0,0])
    f78c2d0c 804f16a7 00000001 80565010 826ed4e0 nt!CcDeleteSharedCacheMap+0xa4 (FPO: [Non-Fpo])
    f78c2d40 804ed612 829efda0 805702e0 829ef290 nt!CcWriteBehind+0x2df (FPO: [Non-Fpo])
    f78c2d80 804ec5f0 829ef290 00000000 829efda0 nt!CcWorkerThread+0x123 (FPO: [Non-Fpo])
    f78c2dac 8059942a 829ef290 00000000 00000000 nt!ExpWorkerThread+0xe9 (FPO: [Non-Fpo])
    f78c2ddc 80500a04 804ec535 00000000 00000000 nt!PspSystemThreadStartup+0x2e (FPO: [Non-Fpo])
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16

    Closing open log file c:\debuglog.txt
     
    Last edited: 2006/01/18
    jwhite,
    #1
  2. 2006/01/19
    cpc2004

    cpc2004 Inactive

    Joined:
    2005/07/08
    Messages:
    366
    Likes Received:
    0
    Hi,

    Bugcheck code 1A is the symptom of faulty ram.You can run memtest to stress the ram. If memtest reports the ram is faulty, ram is bad. However Memtest is not a perfect tool to test the memory as some faulty ram can pass memtest.

    Suggestion
    1. Check the temperature of the CPU and make sure that it is not overheat (ie temperature < 60C)
    Make sure that the CPU fan works properly
    2. Reseat the memory stick to another memory slot. Reseat video card as well.
    3. Downclock the ram. Check to default setting if you video card is overclocked.
    4. Clean the dust inside the computer case
    5. Make sure that the ram is compatible to the motherboard
    6. Check the bios setting about memory timing and make sure that it is on
    For example : DIMM1 and DIMM2 do not have the same timing.
    DIMM1: Corsair CMX512-3200C2 512 MB PC3200 DDR SDRAM (2.5-3-3-8 @ 200 MHz) (2.0-3-3-7 @ 166 MHz)
    DIMM2: Corsair CMX512-3200C2 512 MB PC3200 DDR SDRAM (3.0-3-3-8 @ 200 MHz)
    DIMM3: Corsair CMX512-3200C2 512 MB PC3200 DDR SDRAM (3.0-3-3-8 @ 200 MHz)
    7. Make sure that your PSU have adequate power to drive all the hardware including USB devices
    8. Run chkdsk /r at command prompt
    9. Upgrade BIOS and make sure that the motherboard has no leaking capacitor

    If it still crashes, diagnostic which memory stick is faulty
    Take out one memory stick. If windows does not crash, the removed memory stick is faulty.
     
    cpc2004,
    #2


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