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Resolved scrolling problems

Discussion in 'Windows XP' started by gail 50, 2009/05/29.

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  1. 2009/05/29
    gail 50

    gail 50 Inactive Thread Starter

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    I am having problems with my mouse, when I scroll a webpage it scrolls in waves. I have tried different mice but its just the same. Any advice would be appreciated Thanks
     
    gail 50,
    #1
  2. 2009/05/29
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    Hi gail 50. Welcome to Windowsbbs! :)

    To fix this issue with slow scrolling open Internet Explorer and click Tools< Internet Options< Advanced tab. Under Browsing, there will be an option that says use smooth scrolling. Make sure to uncheck that box and click apply and ok. Restart Internet Explorer and the slow scrolling should be gone. :cool:
     
    Evan Omo,
    #2


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  4. 2009/05/29
    broni

    broni Moderator Malware Analyst

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    We still need to know what browser, version we're talking about here.
    Did it just start to happen?
     
    broni,
    #3
  5. 2009/05/30
    gail 50

    gail 50 Inactive Thread Starter

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    Thanks Evan Omo I have done what you advised and now its just doing it on selected web pages...........very strange! It appears to scroll in waves and I'm using Windows XP if that helps!! I am a bit of a novice when it comes to computers and any advise is appreciated thanks again
     
    gail 50,
    #4
  6. 2009/05/30
    gail 50

    gail 50 Inactive Thread Starter

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    It started happening after I re-installed Windows XP broni.
     
    gail 50,
    #5
  7. 2009/05/30
    broni

    broni Moderator Malware Analyst

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    Also, did you reinstall all drivers, including chipset driver? Any errors in Device Manager?
     
    broni,
    #6
  8. 2009/05/30
    gail 50

    gail 50 Inactive Thread Starter

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    Hi Broni, Like I said, I am a complete novice and wouldnt have a clue how to check for what you suggest lol
     
    gail 50,
    #7
  9. 2009/05/30
    Evan Omo

    Evan Omo Computer Support Technician Staff

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    To find what graphics card you have click Start< Run< and type dxdiag and press enter. This will open the DirectX Diagnostic Tool. After it has opened click the Display tab and let me know what the graphics information says.
     
    Evan Omo,
    #8
  10. 2009/05/30
    gail 50

    gail 50 Inactive Thread Starter

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    The system is usingthe generic video driver. Please install video driver provided by hardware manufacturer.
    To test DirectDraw functionality, click the "Test DirectDraw" button above.
    Direct 3D funtionality not available. You should verify that the driver is a final version from the hardware manufacturer.

    Hope that helps, as I have absolutely no idea what it means, lol
     
    gail 50,
    #9
  11. 2009/05/30
    broni

    broni Moderator Malware Analyst

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    We'll help you out. Don't worry. It looks like you simply have some driver(s) issue.
    What was used to reinstall Windows? Windows XP CD, or some recovery CD?
    What's computer brand, and model?

    Go Start>Run, type in:
    devmgmt.msc
    Click OK.

    Device Manager will open.
    Do you see any yellow "? ", or "!" marks?
    If so, what are the names of devices listed with the above errors?
     
    broni,
    #10
  12. 2009/05/30
    gail 50

    gail 50 Inactive Thread Starter

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    yellow ? Other drivers

    yellow ? with a ! over it Video controller(VGA Compatable)

    The computer is a home built one, (not by me) I might add lol And yes Windows XP was installed with a windows xp new disc

    I have to say I am very humbled by all your help
     
    gail 50,
    #11
  13. 2009/05/30
    broni

    broni Moderator Malware Analyst

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    Download, and install Everest: http://www.majorgeeks.com/download4181.html
    Open it.
    In left pane expand Computer folder.
    Click once on Summary
    In upper menu, go Report>Quick Report-Summary
    Save it in text file, and paste it in your next post.
    Don't include anything under the line Debug - PCI

    [​IMG]
     
    broni,
    #12
  14. 2009/05/30
    gail 50

    gail 50 Inactive Thread Starter

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    This is going to sound stupid, but I did warn you I hadnt got a clue, but all I could find to download with the link you have stated is Driver dectective, cannot see where to download Everest?????
     
    gail 50,
    #13
  15. 2009/05/30
    broni

    broni Moderator Malware Analyst

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    broni,
    #14
  16. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    Found it!! Now to post what you asked for!
     
    Last edited: 2009/05/31
    gail 50,
    #15
  17. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    --------[ EVEREST Home Edition (c) 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

    Version EVEREST v2.20.405
    Homepage http://www.lavalys.com/
    Report Type Quick Report
    Computer HOME-30ABC9CD96
    Generator Gail
    Operating System Microsoft Windows XP Home Edition 5.1.2600 (WinXP Retail)
    Date 2009-05-31
    Time 13:26


    --------[ Summary ]-----------------------------------------------------------------------------------------------------

    Computer:
    Operating System Microsoft Windows XP Home Edition
    OS Service Pack Service Pack 3
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Computer Name HOME-30ABC9CD96
    User Name Gail

    Motherboard:
    CPU Type AMD Athlon XP, 1666 MHz (12.5 x 133) 2000+
    Motherboard Name MSI KM4M-L (MS-6734 v1) (3 PCI, 1 AGP, 2 DDR DIMM, Audio, Video, LAN)
    Motherboard Chipset VIA VT8378 UniChrome KM400
    System Memory 704 MB (DDR SDRAM)
    BIOS Type Award (01/16/04)
    Communication Port Communications Port (COM1)
    Communication Port ECP Printer Port (LPT1)

    Display:
    Video Adapter VIA/S3 UniChrome
    3D Accelerator VIA/S3 UniChrome

    Multimedia:
    Audio Adapter VIA AC'97 Enhanced Audio Controller

    Storage:
    IDE Controller VIA Bus Master IDE Controller
    Floppy Drive Floppy disk drive
    Disk Drive Maxtor 6Y060L0 (60 GB, 7200 RPM, Ultra-ATA/133)
    Optical Drive PIONEER DVD-RW DVR-107D (DVD+RW:8x/4x, DVD-RW:8x/4x, DVD-ROM:12x, CD:24x/24x/40x DVD+RW/DVD-RW)
    SMART Hard Disks Status OK

    Partitions:
    C: (NTFS) 58635 MB (42896 MB free)

    Input:
    Keyboard HID Keyboard Device
    Mouse PS/2 Compatible Mouse

    Network:
    Network Adapter VIA Compatable Fast Ethernet Adapter (192.168.1.57)

    Peripherals:
    Printer EPSON Stylus D68 Series
    Printer Microsoft XPS Document Writer
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB2 Controller VIA USB 2.0 Enhanced Host Controller
    USB Device USB Composite Device
    USB Device USB Human Interface Device
    USB Device USB Human Interface Device
    USB Device USB Printing Support

    Is this what you were asking for??
     
    gail 50,
    #16
  18. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    posted twice sorry
     
    gail 50,
    #17
  19. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    Start with downloading, and installing chipset driver from here: http://www.viaarena.com/default.aspx?PageID=420&OSID=1&CatID=1070

    Then, you have:
    1. Right click on that device and click on Properties.
    2. Under the Properties window click on Details tab and select Device Instance Id from the drop down box.
    3. You should see a code similar to this:

    PCI\VEN_8086&DEV_27DC&SUBSYS_30868086
    &REV_01\4&1E46F438&0&40F0

    4. Copy, and post what's there.
     
    broni,
    #18
  20. 2009/05/31
    gail 50

    gail 50 Inactive Thread Starter

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    I cant see where to download the chipset driver, there are so many downloads on that page???
     
    gail 50,
    #19
  21. 2009/05/31
    broni

    broni Moderator Malware Analyst

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    Under VIA Hyperion Pro Driver Package, click on Click here to begin free download box.
     
    broni,
    #20
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