screen resolution slider shoots back

hi need help have 2 laptops , the sub laptop is the problem OS , ME have been restoring hard disk so I can give to my son . First problem is that after doing all this 6 times the laptop is still registered in my name, then the real problem began the screen is 10" letter box shape screen area is from 640x 480 to 1024x768 pixels after dragging it to a new resolution and going to apply then OK the slider shoots back to 640x 480 have done this over and over , also system restore , have never had this problem before in the last 3 1/2 yrs , sorry that this is so long winded Gus

 

This means that the video card driver has become corrupted and windows is using the default VGA safe mode driver which works on all video cards.

THere are a couple of approaches.

If it just happened and you have not messed with anythign just run system restore and restore to before it happened.

If not go to control panel /device manager and locate any entries under display adapter and click remove.
Reboot and hope windows still has a backup driver and detects it and loads.


The best approach is to download this free tool

http://www.snapfiles.com/get/everest.html]http://www.snapfiles.com/get/everest.html
Install and run and go to Display / GPU
It should identify the chipset of your video card and give a link to the driver download.
At a minimum, over on the right it will list video adapter which you can post here for more help.

 

To change owner:

Run the Registry Editor (REGEDIT.EXE). Back up the registry first. Then open HKEY_LOCAL_MACHINE\ SOFTWARE\ Microsoft\ Windows\CurrentVersion.

To change the values of the RegisteredOrganization, RegisteredOwner, or ProductId, simply double-click on them.

This will only change the registered user information for Windows, not for the applications on your system. To change them try uninstall and reinstall.