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Windows Vista Repeated Crashes

Discussion in 'Legacy Windows' started by boutells, 2008/04/05.

  1. 2008/04/05
    boutells

    boutells Well-Known Member Thread Starter

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    I keep getting Windows crashes. The blue screen appears and then I have to reboot. Is there a way that I can diagnose the cause of this to try and stop it from happening?
     
    boutells,
    #1
  2. 2008/04/05
    PeteC

    PeteC SuperGeek Staff

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    Note down the Stop Error messages and any files referred to and post the data here .....

    and set up your computer to give a memory dump, debug it and post the log here, all described and detailled here ....

    http://www.windowsbbs.com/showthread.php?t=33471
     
    PeteC,
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  4. 2008/04/19
    boutells

    boutells Well-Known Member Thread Starter

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    I followed that procedure and when I opened up the debuglog.txt file all I got back was the following error message:

    "Your debugger is not using the correct symbols ***
    *** ***
    *** In order for this command to work properly, your symbol path ***
    *** must point to .pdb files that have full type information. "

    So I am still no further ahead in solving this conundrum.
     
    boutells,
    #3
  5. 2008/04/19
    PeteC

    PeteC SuperGeek Staff

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    You must be connected to the Internet while debugging - were you?

    Do you have the Symbols in C:\Symbols - XP, I don't have Vista.

    If yes to both download the Dump Data Collection tool again and start over.
     
    PeteC,
    #4
  6. 2008/04/19
    boutells

    boutells Well-Known Member Thread Starter

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    I was connected to the internet but I have no file "C:\Symbols "
     
    boutells,
    #5
  7. 2008/04/19
    PeteC

    PeteC SuperGeek Staff

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    Maybe things have changed with Vista and/or the latest debugging tools ....

    See Debugging Tools and Symbols: Getting Started

    Scroll down to To use the Microsoft Symbol Server and insert the appropriate path in the Debug Wizard - written for us by a MS code monkey, BTW, as shown. Check the Advanced box and edit the Command String - this part ....

    Code:
    SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    as appropriate.
     
    PeteC,
    #6
  8. 2008/04/19
    boutells

    boutells Well-Known Member Thread Starter

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    Still no joy, I still get the same error message.
     
    boutells,
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  9. 2008/04/19
    PeteC

    PeteC SuperGeek Staff

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    Sorry - no further ideas, but to check ....
     
    PeteC,
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  10. 2008/04/19
    Admin.

    Admin. Administrator Administrator Staff

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    Admin.,
    #9
  11. 2008/04/19
    mattman

    mattman Inactive Alumni

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    If I can explain what I think is happening :)

    Symbols will be a folder, not a file. It is the folder where the symbol information is downloaded and kept.

    For example, look at Roekemoes log in this thread:
    http://www.windowsbbs.com/showthread.php?t=72847
    See the line:
    "Symbol search path is:
    SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols "
    The Symbols folder is under the Windows folder C:\Windows\Symbols, not under C:\Symbols.

    The debugger needs to know the path for the Symbols folder. If your debug log says
    "Symbol search path is: SRV*c:\Symbols*http://msdl.microsoft.com/download/symbols ", open Start -> Computer, in the left pane, click on C:, go to the Organise menu, click New Folder and call it Symbols.

    If your debug log says
    "Symbol search path is:
    SRV*c:\windows\symbols*http://msdl.microsoft.com/download/symbols"
    make the folder under the Windows folder.

    I don't think you have a Symbols folder where the debugger is searching for it.

    Matt
     
    Last edited: 2008/04/19
    mattman,
    #10

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