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Resolved Recovered from Win 10 Crash ... Outlook has OST vs. PST issues

Discussion in 'Microsoft Mail (Outlook / OE / Windows Mail)' started by AlexH, 2017/07/19.

  1. 2017/07/19
    AlexH

    AlexH Well-Known Member Thread Starter

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    Hi.

    My wife's Windows 10 system failed miserably and, after trying all the gentle approaches, like System Restore - I could only get the Blue Screen of Resolutions - I ended up doing Rebuild the System, saving all personally created files.

    This is a wonderful thing that Microsoft shoulda done many years ago, giving us a way to recover our systems without having to reformat, or wipe out and start fresh, and all the stuff I learned back in the 80s and 90s; but ... and there always is a but ... I chose to restore Windows while leaving personally created documents, etc., alone, safe and secure. I'd done that before on my own machine, a much newer one running the prerelease Insider Preview stuff, and had no problems at all.

    So all seemed to be well; I then reinstalled Office Pro 2010. But when I tried to bring in her old Outlook files, I was unable to find them, so to speak. I did, however, find an *.OST file in \Windows.old under \Users. It was the right name for her file, but the wrong extension, as Outlook doesn't seem to like OST files.

    I am getting too old to remember all the neat tricks we used way back when, and was hoping that someone here could help me. If it's a simple import of a sort ... or something else sorta easy, I will feel properly foolish and embarrassed, but I need to get her files back. We've bought her a new PC and I want to fix this problem before migrating necessary things to the new PC.

    Can you offer some advice on how to do this?

    Thank you very much, everybody.

    Cheers,
    -a.
     
  2. 2017/07/19
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi Alex, I don't use Outlook but I think your info should be held on MS cloud storage? I use Gmail and TB and all my emails are on Gmail storage. Someone with more knowledge on the subject will no doubt be able to help you better.
     
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  4. 2017/07/20
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    The default location for the PST files is-> C:\Users\User Name\Documents\Outlook Files
     
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  5. 2017/07/20
    Arie

    Arie Administrator Administrator Staff

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    Since an OST file is an offline folder file, it suggests that the emails are all online in a mailbox, so you should be able to reconnect to the account and have it all back.

    Otherwise Steve's answer provides the location of the .PST file(s).

    More info: Introduction to Outlook Data Files (.pst and .ost)
     
    Arie,
    #4
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  6. 2017/07/20
    AlexH

    AlexH Well-Known Member Thread Starter

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    Many thanks for all suggestions.

    So, while reviewing them, something jumped out at me: Outlook Connector. I located an EXE in my downloads and tried to use it but needed a 64-bit version.

    I got that done, restarted her PC, brought up Outlook and was asked if I wanted to connect to a Hotmail account.

    Gave the necessary info, restarted again, and it all came back.

    I guess I'm not over the hill yet☺ after all.

    Once again I thank you all for your help and only hope I can return the favor some time.

    -a.
     
  7. 2017/07/20
    PeteC

    PeteC SuperGeek Staff

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    Great stuff :) Glad you got it sorted.
     
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