Problems with Windows Media Center.

Hi all,
I have a problem with a customers computer that I haven't been able to resolve.

Customer was having a problem with their graphics card in their MCE pc, so I installed a new graphics card. The Graphics card that I installed was ATI Radeon HD2400.

They have a Hauppage WinTV 88x / DVB-T Hybrid Tuner Card installed in the machine.

When they try and view HD Channels now, they are receiving the following error:

"Application Failure "
"A critcal media center process has failed. Please restart the computer and try again. If the problem persists, contact your hardware manufacturer for assistance. "

This error message only comes up when trying to play HD TV Channels. Other normal TV Channels are working fine. (was working fine with old graphics card, ATI X700. Problem has only occurred since graphic card was replaced)

Any help appreciated.
Thanks
Call-A-Tech

 

The original X700 card had problems with the fan seizing up, worked fine in windows media center. The customer wanted a Fanless graphics card instead, hence the reason for replacing the card.

 

Anyone ????

 

bump ????

 

This thread has been viewed nearly 100 times and apparently nobody has a possible solution in mind (with the details provided so far).

Perhaps another avenue of technical support for Call-A-Tech would be more fruitful.

• AMD Customer Care for ATI Products

• Hauppauge Computer Works: Contact Support

• 
  Microsoft Enterprise Support
  • Professional Support Options and Phone Numbers

 

Perhaps Event Viewer will provide helpful details.

Instructions About How to Access and Use "Event Viewer ":

• Click Start.
• Right-click My Computer.
• Select "Manage" to open the "Computer Management" window.
  (Event Viewer will be displayed under the "System Tools" directory item.)
• Expand "Event Viewer" and then select "Application ", "Security ", and "System" to view the logs.
• Look for "error" events that occurred around the time your problem occurred. These events will be displayed as icons with either a white X on red background or a black exclamation point on yellow background. In the security section of Event Viewer, events of possible concern are ones that display a padlock icon instead of a key icon.
• Double-click on an individual event to open the "Event Properties" window which shows details about the event.
  • You can use the up/down arrow buttons in the "Event Properties" window to move your focus to other events in the list.
  • Use the button below the up/down arrows to copy the details for an event to your clipboard for pasting elsewhere.
  • Click on the "http://go.microsoft.com/fwlink/events.asp" link in the "Event Properties" window to view more information from Microsoft about the event.

Alternatively, Event Viewer may be accessed as follows.

• Click Start > Run...
• Type [FONT= "Courier New"][SIZE= "3"]eventvwr.msc[/SIZE][/FONT] in the "Open:" field.
• Click the OK button.

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Perhaps analysis of the apparent program crash dump(s) would be helpful.

Please carefully follow all the instructions in this link.

The DebugWiz application should be run while connected to the Internet so your Windows Debugging Tools can retrieve the proper "symbols ". The additional information the DebugWiz-generated reports provide might be helpful to the people you seek technical support from.

For critical program errors (a.k.a. "application failures "), the DUMP file will be found in
c:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson\user.dmp

For "Blue Screen Of Death" (BSOD) system crashes, the DUMP file will be found at C:\WINDOWS\Minidump\Minixxxxxx-yy (mini-model setting where the xxxxxx represents the date of the crash and the yy represents the crash count for that day) or be found for large model settings at C:\MEMORY.DMP

 

Thanks Mailman, I will try your suggesting tommorow and post back how I go.