[Problems after installing Kaspersky on Vista]

Hi there. I am new to these forums on here, but I really need some help please. I have been reading some of the other posts but can't seem to find an answer to my problem.

I have a HP Windows Vista Home Basic laptop. I was using Norton 360 until it just expired. I then started using Kaspersky Internet Security on there & thats when the problems started!!! I installed Kaspersky on there ok but the next time I restarted it, it just goes to the white screen with mouse pointer after boot up. I can't do another thing with it. Tried re-booting in safe mode etc, but not having any luck. I can only assume that the Kaspersky is blocking something and preventing it starting up at all. It's given me a headache trying to sort it all out now. Does anyone have any ideas as to how to fix this please?
Oh I also tried system restore from safe mode which tok Kaspersky off, I then re-installed it again only for the same thing to happen again.

Any help you can give me giuys would be appreciated.

Cheers.

 

Hi
Please go here and run the Norton removal tool.

Go here and run the Norton Removal Tool for the product version you have.

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

Then try Kaspersky again

Geri

 

Thanks for the reply Geri, but, I have tried everything I know now including your suggestion to sort out my lap-top to no avail. Nothing worked. I have since re-formatted again & now I am unable to re-install my wireless internet router & therefore connect to the internet at all. I have finally decided to admit defeat & take it in to the computer shop for them to fix whatever problems it has. Thanks for suggesting that anyway. Much appreciated.

 

Hi RichieJo500, sorry to hear you're having so much trouble. I once had a virus (or was it spyware) that I thought I got rid of by deleting the partition then reformatting, but it came back. I bought Wipedrive and gave it one wipe but it still came back. I then proceeded to give it 3 wipes (cleaning it to DOD specs) and that solved the problem. If you haven't taken it into the shop for repair yet it might be worth a try. And if you can't find Wipedrive there are other companies that make wiping software, in fact it's included with Acronis True Image which is what I use for wiping software now.