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Problem with printing on Win XP [with Xerox WorkCentre Pro 420]

Discussion in 'PC Hardware' started by alanbartoli, 2007/09/13.

  1. 2007/09/13
    alanbartoli

    alanbartoli Inactive Thread Starter

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    Hi,

    My printer is a double sided capable printer (Xerox WorkCentre Pro 420). I updated the drivers of the printer and for some reason since i updated it is disabling the function of selecting double sided print outs. I also set the permissions to everyone (its a stand alone PC) plus the user is a local administrator on the PC so shouldn't make any difference. Still for some reason the double sided function is disabled! What do you think the problem can be?

    I also noticed that printer is printing in reverse order for example pg 10 to pg1 (pg10 having text up). From where can i change this setting?

    Kind Regards

    Alan
     
    alanbartoli,
    #1
  2. 2007/09/13
    PeteC

    PeteC SuperGeek Staff

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    Alan

    If the old drivers were working I would revert back to them.

    Reverse order printing - great facility as the final pile of printed sheets are in the right order :) - generally set in the application you are printing from - certainly Word and Adobe Reader - no doubt more and possibly the driver software too.
     
    PeteC,
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  4. 2007/09/15
    alanbartoli

    alanbartoli Inactive Thread Starter

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    Hi,

    I rolled back the driver but the problem seems to be there. So i added a new printer with the old driver but still the same problem...is it possible that may be i can set it to print correctly from windows so every application from where i print will print correctly?

    What about the double sided issue do you have any ideas?

    Thanks a lot mate

    Alan
     
    alanbartoli,
    #3
  5. 2007/09/15
    PeteC

    PeteC SuperGeek Staff

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    Alan
    Not clear which problem .......

    Reverse order printing or double sided printing - or both?

    Not being familiar with Xerox printers, let alone any printer capable of double sided printing I am at a loss as to what to suggest, except.....

    Rather than roll back the printer driver I would completely uninstall the printer and re-install using the drivers that worked previously with a reboot inbetween. The roll back may not be completely effective.

    As I posted earlier the reverse order printing is usually set up in the application from which you are printing ....

    In Word 2003 - Tools > Options > Print - Reverse order print.
     
    PeteC,
    #4
  6. 2007/09/16
    alanbartoli

    alanbartoli Inactive Thread Starter

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    Pete,

    Yes both problems :( unfortunatley!!! I will uninstall it from the device manager rght? as it is a network printer it will be under network adapter right?

    Cheeers

    Alan
     
    alanbartoli,
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  7. 2007/09/16
    PeteC

    PeteC SuperGeek Staff

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    Alan

    I know very little about networks and even less about network printers being a home user with only a simple network of 3 computers and use only one computer for printing.

    However it is my understanding that the printer drivers must be loaded to each computer on the network. I assume you have done this - if true, and that they are all the same updated version.

    I would uninstall the printer through Printers and Faxes and uninstall all related software through Add/Remove programs.

    If you feel that this thread would be more appropriately placed in the Networking forum - I am inclined in that direction, then I will move it there. Alternatively, of course it could/should be in the Hardware forum :)
     
    PeteC,
    #6
  8. 2007/09/16
    surferdude2

    surferdude2 Inactive

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    Have you checked the printing preferences setting?

    Control Panel > Printers and Faxes > right click your printer > click "printing preferences" and check the settings under the Features tab.
     
    surferdude2,
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  9. 2007/09/17
    alanbartoli

    alanbartoli Inactive Thread Starter

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    i tried uninstalling and re installing but still nothing...If you can forward to the hardware section i will be great full.

    Thanks for your help Pete

    Alan
     
    alanbartoli,
    #8
  10. 2007/09/18
    alanbartoli

    alanbartoli Inactive Thread Starter

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    Hi just so you know that the problem was solved belive it or not it was only a tick that was missing in the setting.

    Thanks still for all your help

    Alan
     
    alanbartoli,
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  11. 2007/09/18
    PeteC

    PeteC SuperGeek Staff

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    Been there - done that :) - Glad you found it.
     
    PeteC,
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