Problem Installing USB Device

I have an 8 gig USB 2.0 MP3/MP4 player, which uses Samsung Flash memory. It is not supposed to need drivers with Win XP.

When I hook it up to my PC at home or work, it is recognized as new hardware, but will not fully installed. The message is "˜USB Device Not Recognized’. I have updated the Win drivers and still no luck. This is an "˜eBay deal’ and I have no idea who the manufacturer is.

Any help would be appreciated.

Regards…JohnWB

 

Hello JohnWB and welcome to the Board

If you have tried it on more than one system, a possible reason for that message is the device is faulty.

 

try to manually find the drivers in the wizard and point the location to your windows INF folder

 

The (flash memory) drive may need to be formatted. Can it be connected to a card reader?

You could look for a firmware update if you knew the manufacturer (and possibly by the model number). See if it is identified at all in Device Manager -> Universal Serial Host Controllers, but it may not be being identified correctly.

Are any drivers included for say, Win 98? You could try those on a Win 98 computer.

Even from the above, it would be reason to return it as "not working ".

Matt