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Windows Vista Problem Event Name: APPCRASH

Discussion in 'Legacy Windows' started by pennymay5, 2010/08/09.

  1. 2010/08/09
    pennymay5

    pennymay5 Inactive Thread Starter

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    absolutely over vista and office have found this site after searching for answers trying to fix the below problem but have already done everything your forum advice gives so what next? Have done more I've started from scratch several times re installing vista then office sometimes office works for a couple of times then it crashes, i am wondering if it has something to do with the updates from microsoft? can anyone help me
    Problem Event Name: APPCRASH
    Application Name: MSPUB.EXE
    Application Version: 12.0.6535.5002
    Application Timestamp: 4bd2a6e3
    Fault Module Name: StackHash_51d2
    Fault Module Version: 6.0.6001.18000
    Fault Module Timestamp: 4791a7a6
    Exception Code: c0000374
    Exception Offset: 000b015d
    OS Version: 6.0.6001.2.1.0.768.2
    Locale ID: 3081
    Additional Information 1: 51d2
    Additional Information 2: 5e54a3f7d9b8c4c4f6cb192590afce4c
    Additional Information 3: 88be
    Additional Information 4: 43d9c8c8d55c8d13fdcbfd21b43eef34
     
    pennymay5,
    #1
  2. 2010/08/09
    Steve R Jones

    Steve R Jones SuperGeek Staff

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    Welcome to WindowsBBS;)

    Is Publisher not working well?
     
    Steve R Jones,
    #2


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  4. 2010/08/09
    PeteC

    PeteC SuperGeek Staff

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    Does Publisher start in safe mode .....

    Start (Orb) > Run > mspub.exe /safe > Enter
     
    PeteC,
    #3
  5. 2010/08/09
    rsinfo

    rsinfo SuperGeek Alumni

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    Whats the version of Office ?
     
    rsinfo,
    #4
  6. 2010/08/09
    PeteC

    PeteC SuperGeek Staff

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    Publisher 2007
     
    PeteC,
    #5
  7. 2010/08/09
    rsinfo

    rsinfo SuperGeek Alumni

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    Does only Office stops working or other programs too ?

    What anti virus are you using ?
     
    rsinfo,
    #6
  8. 2010/08/25
    pennymay5

    pennymay5 Inactive Thread Starter

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    thanks steve, i have office 07 and none of it opens i have tried different anti virus from norton to avg to avast I have loaded windows vista several umm more than several times
     
    pennymay5,
    #7
  9. 2010/08/25
    pennymay5

    pennymay5 Inactive Thread Starter

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    rsinfo check the thanks steve message :)
     
    pennymay5,
    #8
  10. 2010/08/25
    pennymay5

    pennymay5 Inactive Thread Starter

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    oops wont even open in safe mode
     
    pennymay5,
    #9
  11. 2010/08/25
    Arie

    Arie Administrator Administrator Staff

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    Please answer this specifically.

    Make sure you are running Service Pack 2 for Office 2007.
     
    Arie,
    #10
  12. 2010/08/25
    PeteC

    PeteC SuperGeek Staff

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    In a PM OP indicated that the computer is to be sent to the techs.

    pennymay5

    If you still have the computer to hand run the Office diagnostics - details given in Office Online Help accessed from the blue button with a white ? at the righthand end of the menu bar.

    Type repair office in the search box and click on the first reference which leads you to the window shown in the screenshot below ....

    BTW have you installed Service Pack 2 for Office 2007 as queried by Arie above?
     

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    PeteC,
    #11
  13. 2010/08/26
    pennymay5

    pennymay5 Inactive Thread Starter

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    yes and I have also tried without the service pack, im not sure what you mean? which search box do I type repair office in?
     
    pennymay5,
    #12
  14. 2010/08/26
    pennymay5

    pennymay5 Inactive Thread Starter

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    i cant open office at all not even in safe mode
     
    pennymay5,
    #13
  15. 2010/08/26
    PeteC

    PeteC SuperGeek Staff

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    screenshot ....
     

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    PeteC,
    #14

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