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Resolved Printer Connected Via Ethernet Quit Responding

Discussion in 'Networking (Hardware & Software)' started by virginia, 2010/06/02.

  1. 2010/06/02
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    I have a HP1200 LaserJet connected directly to my computer - works fine. I use a Linksys WRT54G router that has 2 Dell desktops and a HP OfficeJet 7310 printer all connected via ethernet cable. I have used the 7310 for color printing for several years now without any problem.

    Recently, when I couldn't connect to the internet, I rebooted the router and the internet connection was restored without problem. However, I am no longer able to use the printer. When I reboot my computer, I get a message "Could not reconnect all the network drives." I have made several attempts to reestablish the network connection using the Wizard but without any luck.

    I don't know much about routers/networks so I may have made my situation worse. Any suggestions on how I can get the printer working again?
     
    virginia,
    #1
  2. 2010/06/02
    TonyT

    TonyT SuperGeek Staff

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    You need to setup a static IP address for the printer. Rebooting the router caused it to assign different IP addresses to its attached devices.

    Change IP settings

    The default IP setting is Automatic. However, if necessary, you can manually change the IP address, subnet mask, or the default gateway.

    To see the IP address and subnet mask of your HP all-in-one, print a network configuration page from your HP all-in-one.

    To print a network configuration page
    1 On the control panel of the HP all-in-one, press the Setup button.
    2 Press 8, and then press 1.
    This displays the Network Menu and then selects View Network Settings.
    3 Press 1.

    To change an IP setting
    1 On the control panel of the HP all-in-one, press the Setup button.
    2 Press 8, and then press 3.
    This displays the Network menu and then selects Advanced Setup.
    3 Press 2 to select IP Settings.
    4 Press the number next to the IP setting:
    – 1. IP Address 192.168.1.any number between 2 & 99
    – 2. Subnet Mask 255.255.255.0
    – 3. Default Gateway 192.168.1.1
    5 Enter your changes, and then press OK when done.

    After you set a static IP address you can then go to Control Panel > Printers > double click the HP and cancel all print jobs. Then rt click and uninstall the printer. The reinstall it on all comps by using the Add Printer Wizard.

    Note, when using the Wizard, you do NOT NOT select Network printer, you select Local printer attached to computer and use Create a new port, Standard Internet port.
     
    TonyT,
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  4. 2010/06/03
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    Tony,

    When I printed the network configuration page, these were the values:

    IP Address 192.168.1.103
    Subnet Mask 255.255.255.0
    Default Gateway 192.168.1.1

    I manually changed the IP address to 192.168.1.99

    When I tried to uninstall the printer, the icon was grayed out and uninstall wasn't an option so I deleted it. However, I am having problems reinstalling. When the wizard asks for my disk, I insert the disk but nothing happens. I apparently don't know which file to select to cause the disk to start it's process. Any suggestions?
     
    virginia,
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  5. 2010/06/04
    TonyT

    TonyT SuperGeek Staff

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    DON'T use the disk, you already have the drivers on the comp.

    In Control Panel use the Add Printer Wizard.
    Use radio button 'Local printer attached to this computer ".
    Uncheck "Automatically detect & install my plug + play printer ".
    Next
    Create a new port > Standard TCP/IP
    Next
    Enter printer IP address
    Next
    Finish.
    Select HP on left side and select your model on right side. (probably listed near bottom called "7300 Series ".)

    I have the 6300 series and just this AM installed it this way on a temp replacement comp for my wife.
     
    Last edited: 2010/06/04
    TonyT,
    #4
  6. 2010/06/04
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    I must really have things fouled up. When I get to the Wizard step of selecting the printer, there is no 7300 series listed. There is a whole laundry list of Hps, including OfficeJet but no 7300 series. I tried running the Windows Update option in the Wizard and it gave me two lists to look at - Hp and Hewlett Packard, but neither list contained the OfficeJet 7300 series.

    Also, I just looked at my DHCP Table and there is no longer an IP address assigned to the printer. My computer and my wife's computer both have addresses assigned. So I have obviously removed any reference to the printer from my computer. I still have a 7300 fax showing in the list of printers.

    I checked on my wife's computer and the 7300 printer and fax are both still shown on her computer but it does not respond to a print command from her computer either.

    Added Note - I just returned the printer to the factory network settings and I am now seeing the printer in the DHCP table again with the ... .103 IP.
     
    Last edited: 2010/06/04
    virginia,
    #5
  7. 2010/06/04
    TonyT

    TonyT SuperGeek Staff

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    1. When you view the DHCP Client tables you will not see the printer if it has a static IP adress. DHCP means Dynamic Host Control Protocol. The printer, like a computer, is a Host. DHCP is used for dynamic addressing, not used for hosts with a static address. Dynamic addresses change and are assigned on "first come fist serve" basis, which is what caused your initial problem.

    2. Setup the static address again and this time follow my instructions. If your Officejet 73xx is not listed then insert the CD and select the autorun.inf file. Let it complete and you'll be good to go.
     
    TonyT,
    #6
  8. 2010/06/04
    virginia Lifetime Subscription

    virginia Geek Member Thread Starter

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    Tony,

    I'm back in business - thanks a bunch. Following instructions sure seems to help. I did finally get the disk to run and it apparently did the job. Now the printer does not show up in the DHCP. However, your explanation of DHCP clears that up.

    One further question. Does the fact that I assigned a static address to the printer cause any problems with my ISP? Or this that a question I should direct to my ISP - if so just ignore this and that will be my answer.

    Now I'm off to mark this one as "Resolved ".
     
    virginia,
    #7
  9. 2010/06/04
    TonyT

    TonyT SuperGeek Staff

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    Very Well Done!

    Correct, it won't show up in DHCP because it's not handled by DHCP anymore.

    And no issues with ISP because you are assinging a non-routable IP address to the printer.

    There are IP addresses used on the WAN (Wide Area Network) and addresses used on the LAN (Local Area Network). The ISP assigns you a WAN IP address. Your router assigns LAN IP addresses (192.168.x.x). Or you manually assign static LAN addresses.

    There are certain blocks of private IP addresses reserved for local networks which cannot be used by ISPs or computers on the Internet. Communication between devices with private addresses can only occur on the LAN. These are:
    10.0.0.0 - 10.255.255.255
    172.16.0.0 - 172.31.255.255
    192.168.0.0 - 192.168.255.255

    Your ISP assigns you a public address. This is used by your router. Your router then controls the communication between your computer(s) and Internet computers such as Web servers.

    Because your router "knows" which computer of yours has which private address, you can have multiple computers on your local network all using the 1 public address provided by your ISP.
     
    Last edited: 2010/06/04
    TonyT,
    #8

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