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Pre-Welcome screen freezing

Discussion in 'Windows XP' started by fluxx, 2008/01/28.

  1. 2008/01/28
    fluxx

    fluxx Inactive Thread Starter

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    Hello, I'm working on a laptop with Windows XP Home installed. Using UBCD4Win I found a few viruses and spyware that have since been removed but when I try to boot this computer, I run into a small problem.

    After the initial Windows splash screen loads, the blue welcome screen shows up with the mouse in the middle. It doesn't respond to ctrl+alt+del to bring up the logon screen but the mouse moves. The HDD does not spin so I'm wondering how to diagnose this, as it seems to be a hard topic to research.

    If anyone has some insight to this I'd appreciate it.

    Few extra notes:

    I've removed the memory and tried to boot it up but same problem.
     
    fluxx,
    #1
  2. 2008/01/28
    fluxx

    fluxx Inactive Thread Starter

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    Does anyone have a clue? Some troubleshooting tips? A website source? Anything? I really need to get this done asap.
     
    fluxx,
    #2


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  4. 2008/01/29
    PeteC

    PeteC SuperGeek Staff

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    fluxx - Welome to the Board :)

    I can understand your frustration, but please bear in mind that this site is manned entirely by volunteers and you must be patient .....
    Please clarify - the hard drive is physically not spinning or the hard drive light stops flashing at that point. If the former there is a problem with power to it, but if this was the case you would not get to the Welcome Screen.

    Can you start in Safe Mode? If so go Start > Run > cmd > Enter

    Change to the root directory at the prompt - cd\

    Type chkdsk /r > Enter and reboot after the message re scheduling a disk check ....
     
    PeteC,
    #3
  5. 2008/01/29
    fluxx

    fluxx Inactive Thread Starter

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    Thank you, at this point in the screen, the HDD light stops and I can hear that the drive is not spinning (and maybe the light has gone bad...like that happens. :D)

    Anyway when I boot into safe mode it's the exact same problem. I'll try running chkdsk from recovery mode or a boot cd.
     
    fluxx,
    #4
  6. 2008/01/29
    PeteC

    PeteC SuperGeek Staff

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    The HD light will only be lit when the disk is being read or written to as I'm sure you know :)

    Might try running disk diagnostics from the drive manufacturer ....

    ExcelStore ....
    http://www.excelstor.com/en/download.asp
    Hitachi .....
    http://www.hitachigst.com/hdd/support/download.htm
    Samsung ....
    http://www.samsung.com/in/products/harddiskdrives/utilities/hutil.htm
    Seagate, Maxtor, Quantum .....
    http://www.seagate.com/www/en-us/support/downloads/
    Western Digital ....
    http://support.wdc.com/download/

    Another tack - run fixboot and/or fixmbr from the Recovery Console
     
    PeteC,
    #5
  7. 2008/01/29
    fluxx

    fluxx Inactive Thread Starter

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    I do, which is the point, if it is just loading windows...then it should be reading SOMETHING... thus why I thought it worth noting. Anyway, I'm running a deep scan of the hd to find any bad sectors or such. thanks for the tips pete
     
    fluxx,
    #6

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