Possible SP1-related NAV 2002 problem

I'm asking this here because (1) Symantec support hasn't responded with any helpful information, (2) this MAY be SP1-related.

REQUEST
Does anyone have a clue about what causes Norton AntiVirus 2002 in Windows XP Pro SP1 to report incorrectly that the Full System Scan status is "Not Completed "? I am seeing this red task alert even when I have several full system scans successfully logged in the NAV Activity Log.

BACKGROUND
After the 11/04 LiveUpdate, Norton AntiVirus 2002 has begun to display an Urgent Attention alert telling me that a Full System Scan was Not Completed, even after several have run to completion and been logged. Before that the last scan date was reported correctly. I THINK this began also after the first monthly Full System Scan since SP1 was installed, so I'm suspecting a possible issue between NAV or the 11/04 LiveUpdate and SP1.

The Symantec Support message board suggests the progressively complex fixes...

1. Re-run LiveUpdate and re-run a system scan.

2. Download and run Intelligent Updater (updated daily,) and re-run a system scan.

3. Download and run the latest LUSETUP LiveUpdate installer to repair a possibly damaged update module, re-run LiveUpdate, and re-run a system scan.

4. Download and run SymEvnt.exe to refresh the Symantec Event Redirector, and re-run a system scan.

5. Download and run RNAV.exe (NAV removal tool, if installed as a stand-alone application,) or SYMCLN.exe (Norton SystemWorks removal tool, if NAV was installed as part of NSW,) uninstall all, restart to complete uninstallation. Restart in Selective Startup Mode (with all startup elements disabled except System Services,) re-install SystemWorks, restart to complete installation. Restart in Normal Mode, run LiveUpdate repeatedly until no more updates are available. Run system scan.

The final solutions are in a collection of articles on how to manually uninstall all traces of each module of SystemWorks, including NAV, which involves searching for files and folders, and Registry keys and values, backing them up and deleting them. This is a pretty tricky procedure, considering a glitch could cause Windows XP to automatically restore a previous Registry copy and protected system files.

I've performed all the above procedures except the separate manual uninstall procedures for each NSW module. There are several other customers reporting the same problem, and not having it resolved, although this issue doesn't seem to be all that common.

I've searched the Registry for "nav" and "scan" and "status," but the keywords occur in hundreds of non-NAV-related cases too many to check manually. The Software\Symantec keys don't suggest any scan status conditions.

 

Hi rtimai
I don't have an answer for you....but it seems you're not alone? Removal and a little more.

Daizy

 

Hi Daizy,
Thank you for that reply,had the same problem.

 

Rtimai

You have done almost everything!

There may in fact be a problem with the SP1 and Norton but do this!

1. Remove again using add/remove reboot to complete this

2. Do s search of HD an delete all norton*.* and syman*.*! You will be surprised at how much did not uninstall!

3. run the RAV go thru all versions!

4. run symclean

5. Hope you are at least Bacicially familiar with the registry because you need to search and delete all references to norton and symantec!

Again you will be amazed at what all their so called uninstall and cleanups leave behind!

You should also download and run the norton fix tools for bugbear and opra.svr.worm!

Then try to reinstall!

Mike

 

Hi Mike,
Like you I like to keep my system clean,NSW has given me more trouble than it's worth,but getting rid of it is a pain!!!
Could you please tell me what RAV is?
I ran symclean and it told me there was no more to be found,but? on running a search on my system I found at least 10 files under norton*.* and about the same on symantec,however Windows won't let me delete some of them.
Where do I go from here? Any help will be greatly appreciated.
regards

 

Hi Tric

Rnav is remove norton antivirus utility!

It is from symantec also when run it will want you to chose a version. I usually select them all 1 at a time!

Go to safe mode where norton can not be running

do the ad/remove from here!

then the rnav

then symclean just to check

then find norton*.* and syman*.* and delete all that are found

then finally if you feel confident run regedit

click my computer (within regedit) then ctrl F to find
search from my compuer (within regedit) each time

find norton delete all
find symantec delete all

get back to us!

Mike

 

mflynn,

Thanks, but the manual removal you're describing is exactly what I'm trying to avoid. Actually, Symantec refers you to a separate article for manually removing each SystemWorks module: WinFax, NAV, Clean Sweep, Ghost. There are certain Registry keys that you need to avoid removing, if you want to preserve your registered software licenses and update subscriptions. My SystemWorks registration window actually shows my licenses for all Symantec registrations three versions back!

Removing the entire SystemWork suite completely, just to fix a persistent status report error is a ridiculous proposition, a desperate solution offered when staff technicians don't have a clue to the cause.

I did it twice, no, make that three times, because I did it with a previous version of SystemWorks when I had a problem with the Norton Protected Recycle Bin. I'm now asking for a genuine hack (which refers to an elegant solution by means of an undocumented procedure,) a file or a Registry setting to remove or even edit with a hex editor, whatever.


/rant/
I see a pattern here. Great utilities sold separately. Take those same utilities and bundle them in a suite. Then integrate them under one interface, but because of the complexities of integration, hide or remove the advanced features. Then dumb-down the interface so that you don't see what procedures the tools actually perform. Not so great. Then an o/s upgrade screws it up, and not even support knows what happened. McAfee's excellent tools went through this cycle, except their installation was flawed from the very start, they even bundled tools that conflicted with each other in the same McAfee Office Suite, and their support was not only weak, but arrogant and insulting. Symantec, in my opinion, at least has a more professional tech support system.

I admit my symptoms are RARE, and the issue is OBSCURE. And it's not serious enough to ask for tier-3 payment consultation. So I am not criticizing Symantec's free tech support.

I disagree with Symantec's marketing strategy, however, which removed the option to install SystemWorks modules separately as stand-alone tools. The Readme states that you cannot run the MSI (Microsoft Installer) installations from individual module folders, which will return an Access Denied error. You can only install the parts of SystemWorks from the integrated installation.

Version 2002 may be the last utility SUITE I buy. I've considered other competing utility suites such as Mijenix (sp?) and OnTrack, but from what I've read on the Microsoft Knowledge Base, they have their own compatibility issues with Windows XP and NTFS.
/end rant/

 

Tric

This problem may have occured if norton was running at the time of the udate to SP1.


After cleaning it up! It will probably install and work properly!

Mike

 

Hello again Tric

I agree totally with your rant! I don't use "SUITES" I like my individual control!

But because this probably was running (NSW) when SP1 was installed it is probably going to take the clean up to get everything corrected!

That will be your decision!

Of course if you do so have all the registrations ready!

Good luck,

Mike

 

Hi Mike,

Sorry, I confused your reply to Tric and responded to that one, instead of the one you posted for me. That rant was me, not Tric, my fault you thought it was Tric.

I should inject a caution here about manual removal. There are encrypted files and Registry keys that, if removed, will wipe out the record of paid update subscriptions, as well as licensed registrations. I'm not sure what happens if you clear it and then re-register, if you'll get an error.

The Symantec articles I mentioned provides the prescribed manual removal procedures to avoid that trouble.

Roger

 

New instructions from Symantec just received. I can't perform them immediately, but will post results if and when I do. This seems to involve a new RNAV2003.exe tool, which is odd, that I'm being instructed to use it to remove Version 2002. The download link keeps stalling. I'll be out for a while, will try later.

Roger

----
I understand from your message that you are still getting a message saying that System Scan is not completed after uninstalling Norton SystemWorks 2002 (NSW 2002) and then reinstalling the software.

Roger, please uninstall Norton AntiVirus 2002 (NAV 2002) using Rnav.exe and then reinstall the software. To uninstall NAV 2002, please click on the link below:

Title: "How to uninstall Norton AntiVirus by using the Rnav2003.exe removal utility "
Document ID: 2001092114452606
Web URL:
http://service2.symantec.com/SUPPORT/nav.nsf/docid/2001092114452606?Open&src=w

 

OK Tric & Rtimia

Not your fault I didn't look close! I am at work 10:30 am, now busy at office trying to look in quickly to see what I can do here!

But it still stands! Either you will have to live with it or confirm with Symantec how to reregister! Or get a fix from them!

I have never heard that you can not reregister! What happens if you format and reinstall?

I think to correctly and cleanly repair this problem the cleanups will have to be done!

Maybe someone else has some ideas!

Were these suites active when the ser pack was installed?

Mike

 

Hi Mike...and rtmai,
I have removed all of the NSW,many thanks for your advice Mike,it worked really well and I WON'T be re-installing it!!
It was installed" this time" after service pack 1 so don't think that was the problem,any way every time I have used the darn thing there was a glitch in one or the other of the apps,so will not try again.
By the way Rtmai I have re-installed it several times without any registration problems at all so I wouldn't worry about that side of it.As you said they shouldn't bundle it together,it just seems to cause trouble.
Once again thank you very much for your help.
regards

 

Great Tric!

More than likely it was the SP1! I have heard all the comments and complaints about sp1! But I have found that if an APP gives problems after then a complete uninstall of that APP, then cleanup then reinstall will correct this!

Additionally on SP1! I reccomend this to everyone who has not done it yet! The correct and safest way to do it is to download the entire update to the HD (easy if you have broad band) then clean up temps TIF's cleanmgr pagefile, prefetch use registry cleaner if you have!

Then unplug broadband unload all virus and firewalls then do the sp1 from the hd instead of online!

YEAH! I know the update only puts what you need suposedly!

But this process is cleaner! Then when you reactivate the firewalls virus scanners etc if they give problems, don't tinker just remove and uninstall any that don't work! In the end this will save time and headaches!

My opinion on SP1! Slightly longer to boot yes! But faster after! I am pleased with it!

Ok! Rtimia what is the word from you??

Give us a status!

Mike