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PC restarts whenever external hd is plugged in

Discussion in 'PC Hardware' started by sachin, 2015/01/08.

  1. 2015/01/08
    sachin

    sachin Inactive Thread Starter

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    Hi, I am new to this forum...I have got a unique problem.my pc restarts when external hd is plugged in..sometimes there may be no problem for the intial 5-10 min after which pc restarts..however when external hd is removed pc works fine...kindly help me in this issue...
     
    sachin,
    #1
  2. 2015/01/08
    retiredlearner

    retiredlearner SuperGeek WindowsBBS Team Member

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    Hi sachin, Welcome to WindowsBBS. :) Would you please provide some more info for us. Your System Details and the OS your currently using.
    Have you tried more than one USB port? What happens if you plug a flash drive in the same port? Neil.
     
    Last edited: 2015/01/08
    retiredlearner,
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  4. 2015/01/08
    sachin

    sachin Inactive Thread Starter

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    my system specs
    windows 7
    processor : pentium (R) Dual -Core CPU E700 @ 3.00GHz
    Ram : 1 gb
    SYSTEM :32 BIT
    i don,t know much of the tecnical aspects...what else should I provide?

    tried 2 usb ports same result..my usb port is 2.0...external hd is wd my passport ultra....
     
    Last edited: 2015/01/08
    sachin,
    #3
  5. 2015/01/08
    rsinfo

    rsinfo SuperGeek Alumni

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    Seems to be some power issue.

    If you have the USB powered drive, the USB may not have enough power for the drive. The computer thus works for some time & reboots.

    What's the motherboard ?
     
    rsinfo,
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  6. 2015/01/08
    sachin

    sachin Inactive Thread Starter

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    I am kind of beginner in many aspects of pc...asustek computer inc PSQPL-AM...IS THIS INFORMATION ABOUT MOTHERBOARD?
     
    Last edited: 2015/01/08
    sachin,
    #5
  7. 2015/01/08
    PeteC

    PeteC SuperGeek Staff

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    You can find the specs of your computer using Speccy (free version). The opening screen lists your motherboard - see snip from my PC below ...
     

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    PeteC,
    #6
  8. 2015/01/08
    sachin

    sachin Inactive Thread Starter

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    k...thankz....kindly help me with my hd issue?
     
    sachin,
    #7
  9. 2015/01/08
    PeteC

    PeteC SuperGeek Staff

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    As retiredlearner asked in post #2
    An answer would be helpful :)

    Do you have access to another external hard drive - either your own or a friends to try and see if the same issue occurs?
     
    PeteC,
    #8
  10. 2015/01/08
    sachin

    sachin Inactive Thread Starter

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    sorry presently I am not having access to any other hard disk....when I am not using hd , but its plugged in pc restarts even if i am using internet ..kindly help...
     
    sachin,
    #9
  11. 2015/01/09
    sachin

    sachin Inactive Thread Starter

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    Operating System
    Windows 7 Ultimate 32-bit
    CPU
    Intel Pentium E5700 @ 3.00GHz 40 °C
    Wolfdale 45nm Technology
    RAM
    1.00GB Single-Channel DDR2 @ 399MHz (5-5-5-18)
    Motherboard
    ASUSTeK Computer INC. P5QPL-AM (LGA775) 36 °C
    Graphics
    SMB2030 (1600x900@60Hz)
    Intel G41 Express Chipset (ASUStek Computer Inc)
    Storage
    298GB Western Digital WDC WD3200AAKX-003CA0 ATA Device (SATA) 38 °C
    931GB Western Digital WD My Passport 0741 USB Device (USB (SATA)) 32 °C
    Optical Drives
    HL-DT-ST DVDRAM GSA-H10N ATA Device
    Audio
    Realtek High Definition Audio

    my system specs using speccy
     
    Last edited: 2015/01/09
    sachin,
    #10
  12. 2015/01/09
    PeteC

    PeteC SuperGeek Staff

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    Issues like this are very hard to solve especially at distance and relying on the poster's responses and experience. As you state that you are relatively inexperienced in computer matters there may be some actions that we would be reluctant to suggest as, in the wrong hands, they could render the computer useless.

    It is very important that you respond to all questions asked as the information you give helps us to isolate the cause of the problem.

    You have not yet answered retiredlearner's question .....
    Some further questions ....

    Your motherboard supports up to 8 USB ports, 4 of which are at the rear of the computer. Are you plugging the drive into one of the front ports on the computer case or into one of the rear ports? If you are using a front port try one of the rear ports.

    If the external drive is plugged into the computer when you boot up do you have the same problem?

    Do you have a friend with a computer? If so try plugging the drive into that computer and see if the same problem occurs. This test will establish if the problem is with the external drive or your computer.

    Please post the values from Speccy for the motherboard voltages for +5v, +3.3v and +12v. On the opening window of Speccy click on Motherboard and you will see the screen below showing these voltages.

    I would like you to change a setting on your PC. The computer is currently set to restart on System Failure - the default setting. I want you to change this to no restart which may bring up a blue screen with information regarding why the computer has stopped and show a Stop Error and possibly the file which is causing the error. It is straightforward .....

    Start > Control Panel > In the upper right hand corner select View by Large icons > click on System - screenshot of System window below.

    In the left hand panel click on Advanced settings > Startup and Recovery > Settings button (screenshot) and in the Settings and Recovery window under System Failure uncheck Automatically restart (screenshot). Click on OK> OK and close the System window.

    The computer will now not automatically restart on System Failure and present a blue screen as noted above. Let us know what happens.
     

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    PeteC,
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  13. 2015/01/09
    sachin

    sachin Inactive Thread Starter

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    Thank you for your detailed post...

    my pc has 2 front ports & 2 rear ports...tried on both rear ports,same result

    tried starting computer with hd plugged in & plugging in after starting pc ..same result

    tried it before ..blue screen is not coming when pc restarts

    plugged in & played videos from sandisk pendrive..there was no problem of restarting..
    I think this is the most crucial question that I must be answering...however presently I am having a bit difficulty in finding another pc...shall try this as soon as I get access to another pc..
     
    sachin,
    #12
  14. 2015/01/09
    sachin

    sachin Inactive Thread Starter

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    Motherboard
    Manufacturer ASUSTeK Computer INC.
    Model P5QPL-AM (LGA775)
    Chipset Vendor Intel
    Chipset Model G41
    Chipset Revision A3
    Southbridge Vendor Intel
    Southbridge Model 82801GB (ICH7/R)
    Southbridge Revision A1
    System Temperature 37 °C
    BIOS
    Brand American Megatrends Inc.
    Version 0416
    Date 22-Jun-10
    Voltage
    CPU CORE 1.232 V
    MEMORY CONTROLLER 1.840 V
    +3.3V 3.328 V
    +5V 4.992 V
    +12V 8.141 V
    VIN5 1.576 V
    VIN6 1.000 V
     
    sachin,
    #13
  15. 2015/01/09
    sachin

    sachin Inactive Thread Starter

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    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 09-Jan-15 12:32:22 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: windows-7-PC
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns= "http://schemas.microsoft.com/win/2004/08/events/event ">
    <System>
    <Provider Name= "Microsoft-Windows-Kernel-Power" Guid= "{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime= "2015-01-09T07:02:22.052011500Z" />
    <EventRecordID>21043</EventRecordID>
    <Correlation />
    <Execution ProcessID= "4" ThreadID= "8" />
    <Channel>System</Channel>
    <Computer>windows-7-PC</Computer>
    <Security UserID= "S-1-5-18" />
    </System>
    <EventData>
    <Data Name= "BugcheckCode ">0</Data>
    <Data Name= "BugcheckParameter1 ">0x0</Data>
    <Data Name= "BugcheckParameter2 ">0x0</Data>
    <Data Name= "BugcheckParameter3 ">0x0</Data>
    <Data Name= "BugcheckParameter4 ">0x0</Data>
    <Data Name= "SleepInProgress ">false</Data>
    <Data Name= "PowerButtonTimestamp ">0</Data>
    </EventData>
    </Event>

    this was the information I got on EVENT VIEWER..is it any way significant...looking forward for your reply..
     
    sachin,
    #14
  16. 2015/01/09
    PeteC

    PeteC SuperGeek Staff

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    The +12v supply from the Power Supply Unit (PSU) is way out of line - it should be as close to 12v as the other voltages are to their nominal values (3v & 5v)

    There would seem to be a problem with the PSU which needs to be checked out. I cannot tell you whether or not this is the cause of your problem.
    Agreed!
     
    PeteC,
    #15
  17. 2015/01/09
    sachin

    sachin Inactive Thread Starter

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    So what should I do regarding PSU?Should I get it replaced...
     
    sachin,
    #16
  18. 2015/01/09
    PeteC

    PeteC SuperGeek Staff

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    Re post #14 .....

    From here for your information ....
    I think the answer to this is yes, but ask your local repair shop to check out the PSU first. It would still be useful to check out the drive on another computer if at all possible - my guess is that there will be no problem on another computer.
     
    PeteC,
    #17
  19. 2015/01/09
    sachin

    sachin Inactive Thread Starter

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    Thanks for your help...I think I have a plan of action now....
     
    sachin,
    #18
  20. 2015/01/09
    PeteC

    PeteC SuperGeek Staff

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    Please keep us posted as to progress/outcome.
     
    PeteC,
    #19

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