PC Crashing after telephone call

I have a fairly new desktop PC, running W2K. I use a dial up connection to access the internet, my PC is plugged into a telephone socket which also has a fax machine plugged into it.

When I recieve a fax or a telephone call it makes my PC freeze up and it requires a cold reboot before I can do anything else.

This is when I am not connected to the internet, just when I am using any other application.

Any reason why this should be happening?.

Any ideas on how to resolve this problem?

Any feed back would be appreciated.
Paul

 

Which is first on the chain? Your modem and every thing else after that? Or do you have a splitter and one jack with multiple phone cords?

 

Answer for Newt

Hi Newt,

Cheers for the response.
My modem and my fax/telephone are both connected to the telephone wall socket by a dual connector.

Thanks Paul

 

Paul

It would seem that your modem is trying to answer an incoming call, which then locks everything up.

You could try one of several solutions.

First, try setting your modem's answer settings to 'never answer' in the firmware (there should be a way to set the firmware of the modem to do that - probably a jumper- your modem's owner's manual should have it - at least they did in the days of dial up BBSes and point-to-point modem communication).

Or... if your fax machine has a 'line out' telephone jack, try connecting them in serial (wall telephone jack ->fax->modem).

Or.. there are gizmos that can detect the type of incoming call (the machine picks up, and if it detects incoming carrier modulation then shifts to the fax - or if not, rings your regular telephone). One of those could work (if it descriminates between incoming fax carrier mudulation and data carrier modulation) and would keep your current set-up (two lines to the call detection device, then one to the telephone jack). These were, formerly, widely available at places like Radio Shack and may still be.

Mike Murley

 

I KNOW WHY WIN 2K FREEZES WHEN THE PHONE RINGS

Hi Paul,
Yes, I know why your Win 2K freezes when the telephone rings because mine does the same thing. I just can't figure out how to fix it!!
Go to "my computer, control panel, system properties, hardware, device manager" and click on your modem. Go to "Power management" and I bet the box is checked that says "allow this device to bring the computer out of standby "
Uncheck the box and you will have no more problem. The problem is that on my system the box seems to be checked by default!! Every time I boot the computer it puts the darn check back and unless I am on line tying up my phone line, then, when someone calls, I freeze -- even Control alt delete will not work.
If you are lucky the checkmark will stay removed for you but it always comes back for me.
Let me know.
Perhaps I should remove the check when in SAFE mode or ??
My modem is a DSI DI3635 and I called the manufacture but they just blame Windows.
Can anyone on the list help Paul and me with this?? Thanks for any help.
JIM